Data Entry Account Manager

TREASA JOHNSON. 443-***-**** (cell)

*** ****** ******, *** #*** ************@*****.***

Baltimore, Maryland 21224

OBJECTIVE

Secure a position as a Training Specialist, Management Associate or Executive Associate

SUMMARY

Competent, committed professional with more than 25+ years of experience in the administrative field, with a proven record of success in assuming increased levels of responsibilities. I would be an asset to any company.

AREAS OF STRENGTH

Learn and comprehend new systems and methods

Excellent communication skills

Self-motivated and confident in making independent decisions

Detailed oriented and organized

Excellent computer and database skills; and proficient in Microsoft software

Employee training skills

PROFESSIONAL ACHIEVEMENTS

Certified in Microsoft software given by Maryland State’s Training Department.

Promoted to Assistant Account Manager after 5 months.

Became proficient with the CGI/GroupWise software, which led to the promotion as the Data Entry Trainer/Supervisor for all temporary employees coming into the Customer Services/Data Entry Department.

Training/Supervisor duties continued while work as the Consignment Representative on a permanent employee level.

Secured monies owe from 1999-2000 accounts, which brought company from a negative balance to a positive status for 2001 and all years until I left company.

Implemented new guidelines and procedures for managing a new consignment program; company’s Board Members approved new program.

Assisted in the writing of a grant proposal for Royal Day Care and a HIV/AIDS Intervention/Retention Program for Gum Springs Community Center; Federal Government awarded monies to both programs.

RECENT & RELATED ADMINISTRATIVE EXPERIENCE

Live-in Caregiver – Public Partnerships, LLC – Culpeper, VA. 3/23/17 to 4/31/19

Assisted with activities of daily living such as personal care, companionship, outings, transported to and from medical appointments, etc.

Provided clean, safe environment for the client

Provided light housekeeping, prepared nutritional meals

Offered medication reminders

Observed and reported any changes in the client’s mental, physical or emotional condition

Performed all other non-medical home care duties as assigned

Direct Care Staff - Childhelp, Inc. - Lignum, VA 7/7/14 to 4/28/17

Provided a consistent and creative environment for assigned children while using appropriate limit setting and disciplinary techniques with the realm of Childhelp’s standards.

Developed a daily routine for assigned children and made ongoing routine adjustments to improve its effectiveness, as appropriate.

Developed and maintained a constructive relationship with each assigned child.

Learned case history and treatment plan of each assigned child

Provided regular input and insight for the ongoing evaluation the treatment plan for each assigned child through daily and quarterly observational logging reports.

Completed detailed, comprehensive and factual reports regarding behaviors and incidents of the children pursuant to policies, including but not limited to incident report forms, group home logbook, maintenance, etc.

Attended weekly house and all mandatory meetings.

Obtained and maintained adult, infant and child CPR, First Aid and physical restraints procedures.

Taught basic health needs to children including personal hygiene habits, nutrition, and preventive medical care with the assistance of the Village medical staff.

Demonstrated positive role modeling a problem solving skills to children regarding personal issues they encounter, such as peer pressure, adapting to their new surroundings, appropriate responding to conflict, etc.

Supervised and participated in various recreational programs and activities with the children to stimulate interest and cooperation with various social and educational programs.

Helped children build self-esteem, learn self-control, identify emotions and appropriate ways of expressing and dealing with them, learning to trust, learning to take responsibility of their actions.

Taught manners, appropriate interactions with peers and authority figures.

Maintained group and individual control of the children within the group home.

Learned individualized issues and triggers for each assigned child in order to take preventive measures and anticipate potential episodic behaviors.

Calmed disruptive children in potentially dangerous situations, and used physical restrain on them only in emergency situations.

Conducted consistent and continual goals setting with the children.

Responsible for the whereabouts and safety of assigned children at all times

Monitored children for unusual behaviors or physical appearance in order to protect their health, security, safety, and welfare.

Followed and abided by the Village safety regulations, policies and procedures, and the employee handbook.

Office Manager from Office Assistant from Sub-contractual Driver

AA Lightfoot Limousine-Transportation Services, - 4/5/12 to 5/9/14

Performed administrative duties for home-based transportation company.

Implemented new office guidelines, policy and procedures.

Reviewed manifests sent over by medical agencies for transportation availability and approval.

Processed medical contracts for transporting clients to and from appointments.

Answered phone inquiries regarding availability of vehicles for rentals. (Limos, Sedans, Vans)

Emailed or faxed confirmation contracts/credit card receipts to clients.

Processed monthly billing to vendors requesting payment.

Re-organized and maintain the office filing system.

Ordered vehicles parts and supplies from internet vendors.

Established excellent rapport with local vendors.

Processed and maintained payroll for sub-contract drivers and administrative personnel.

Office Secretary III/Data Specialist from Office Secretary 1 from Fiscal Account Clerk,

Maryland State AIDS Administration from Commission on Correctional Standards from Reception, Diagnostic, Classification Center, Baltimore from Pikesville from Baltimore, MD, 1/10/05 to 1/31/11

Received and sorted group and individual level intervention sessions by project code.

Classified sessions received as a new or continuing group intervention.

Entered data from pre and post tests, Outreach and Public Health data into Access Database System.

Verified and made necessary data corrections into database.

Trained temps and co-workers on the process of entering group session’s data into the database.

Presenter at “AIDS Administration Facilitators” Training Sessions.

Answered phone inquiries regarding correctional standards

Processed reports and maintained records for private home detention monitoring agencies.

Re-organized and maintained the office filing system.

Requisitioned and distributed office supplies.

Assisted in the planning of administrative office policy and procedures.

Took state vehicles for maintenance checks, repairs, and gas fill-ups when needed.

Audited and corrected leave balances from 2004; brought over new balances to 2005 leave records.

Maintained, posted timecards, annual, sick, personal leave, and comp time to employees records.

Processed sick leave, payroll, and overtime for correctional officers, contractual and administrative personnel.

BELATED EDUCATION

Trainer’s Certification Program – State of Maryland – July 8-16, 2009 (Certified)

90-Hr Early Childhood Development – Sojourner-Douglass College –Baltimore, MD – 7/04-10/04

(Certified)

A.S., General Studies, Business Administration & Education, NOVA Community College,

Alexandria, Virginia - 1989

OPTIONAL

Continuing education to complete Bachelor’s Degree in Business.

Designed and published community newsletters, brochures and flyers.

Instructed ESOL classes through the Northern Virginia Literacy Council Program.

Established a 4-H community-based program in Alexandria, VA.

Developed and instructed basic computer classes for a recreation center in Alexandria, VA.

Established and coached the first cheerleading squad at Lyles-Crouch Elementary School.

Served as Councilor on The Hopkins House HIV/AIDS Advisory Board.

Served on the Alexandria City Manager’s HIV/AIDS Task Force.

Served on the Alexandria Health Department Sub-Committee for Caring Services for HIV/AIDS.

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