Customer Service Representative

JOHN M. SCHAUS

***** *. **** ******

Burr Ridge, IL 60527

Phone: 708-***-****

E-mail: ad1fbe@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Innovative, adaptable and service focused professional, able to handle multiple projects in diverse environments.

Expertise includes:

•Developing and monitoring a wide variety of projects and tasks

•Accuracy and timeliness in processing work orders, reports and work product

•Serving as customer service liaison to vendors, clients, staff

•Managing and implementing logistics with flexibility

•Efficiently handling multiple projects at the same time

•Working successfully in a team environment

PROFESSIONAL EXPERIENCE

Crossroads Courier, Burr Ridge IL (2021-Present}

Contract Courier

Delivery and pickup of Auto Parts to various businesses

Collection and Recording payments from customers

LABCORP, INC., Elmhurst, IL (2008-2020)

Service Representative

Coordinate transfer of medical deliveries to/from lab from multiple facilities

Prepare and collate weekly/annual summary reports of products/deliveries

Customer service liaison with hospital staff and labs

Responsible for vehicle maintenance, repairs and documentation

Oversee training of new service representatives

Developed improved transfer process resulting in cost savings

LOYOLA MEDICAL CENTER, Maywood, IL (2004-2005)

Distribution Services Tech III

Successfully managed rotating staff

Directed all med/surge and surgical reprocessing orders

AMERICAN PHARMACEUTICAL SERVICES, Naperville, IL (1998-2003)

Purchasing Analyst

Developed RT tracking and billing program for nursing homes

Responsible for vendor selection, procurement of all supplies, customer service staff

RUSH-PRESBYTERIAN ST. LUKE’S, Chicago, IL (1996-1997)

Unit Service Manager

Managed three units and 40 union employees

Responsible for all non-clinical unit services, including FDA, JCAHO compliance

ADVOCATE HOME HEALTHCARE DIVISION, Bridgeview, IL (1993-1995)

HealthSource Operations and Service Manager

Developed and managed $7 million-plus annual

Instituted 10% annual savings in department budget

ABBEY/FOSTER MEDICAL, Lombard, IL (1989-1993)

Operations Manager

Responsible for overall training, management and administration of technical employees

Oversaw and evaluated department customer service efforts for treated patients

EDUCATION

Bachelor of Science, Business Administration, 1986, Elmhurst (IL) College

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