Social Media Customer Service

PRECIOUS APRIL JOY C. GAMBOA

Kaisahan Village, Brgy. Sum-ag, Bacolod City Negros Occidental, 6100 ****************@*****.***

Mobile #092********

OBECTIVES

To gain fundamental work experience, develop my skills and work ethics and to contribute my knowledge and skills to the company.

QUALIFICATIONS AND SKILLS

Speaks English and Tagalog fluently

Background in Law specifically in Phil. Criminal Law, Law on Obligations and Contracts, Family and Persons Law, Public International Law and Labor Law

Microsoft savvy

Good communication skills

Good critical thinking skills

Sociable and hardworking

Can work even under pressure in group or individual work

Can perform administrative tasks

Proven leadership qualities, a strong work commitment, and high ethical standards

Active in social media – so as to have an understanding of how it operates

Can represent a persuasive argument using deductions and logic

EDUCATIONAL ATTAINMENT

Juris Doctor (August 2022 – present)

University of St. La Salle

La Salle Avenue, Bacolod 6100, Negros Occidental

Cookery NC II (December 2020 – February 2021)

Power Foundation, Inc.

Honorata Manalo Road, Purok Tonggoy, Brgy. Mandalagan, Bacolod City

Bachelor of Arts in Political Science with Certificate in International Studies (2014-2018)

University of St. La Salle

La Salle Avenue, Bacolod 6100, Negros Occidental

Bachelor of Science in Business Administration (2013-2014)

Bacolod City College

Brgy. Sum-ag, Bacolod 6100, Negros Occidental

WORK EXPERIENCE

Student Intern at Negros Occidental Provincial Capitol (Administrative Office), (April 2017 - May 2017)

Front liner and Food Server at McDo SM Bacolod, (December 2014 – September 2015)

Customer Service Associate at Concentrix Bacolod (Formerly Convergys) (August 6, 2018 - May 6, 2 019)

Part time freelance appointment setter (October 2019 – present)

Part-time Homebased Teacher at 51Talk (June 18, 2019 – November 2019)

Fulltime Office-based ESL Teacher at 51Talk (October 4, 2020 – July 9, 2021)

City Mayor’s Office Staff at Bacolod City Government Center (July 4, 2022 – present)

ACHIEVEMENTS

Taekwondo Player Division level (Gold medallist (2008-2009)

ANOPSSAI Participant (Badminton, Athletics 2009-2012)

Honor student in Holy Family High School- Bacolod

Loyalty Awardee in Public Speaker’s Guild of Holy Family High School- Bacolod (Public Speaker’s Guild member for 4 consecutive years)

Head writer of Class Yearbook 2012-2013: Oasis

Corps d’ Elite 2017 Participant (University Student Government Awarding Night)

Corps d’ Elite 2018 Participant

Thesis: The Lived Experiences of Human Rights Defenders

AFFILIATIONS

USLS-Comelec, Board of Election Inspector (2016-2018)

Junior Philippine Economic Society member (2013-2014)

University Student Government member (USLS)

Interact Club member

NSTP/CWTS Officer (2013-2014)

Kaisahan Youth President (2009-2013)

St. John Nepomuceno Parish Youth Organization member (2008-2012)

Brgy. Sum-ag Youth Leader

SEMINARS/ WORKSHOPS ATTENDED

University of St. La Salle Model United Nations (March 2017)

Diplomatic Dinner with Spain and Philippines (Bar 21, March 2017)

City Planning and Development Forum on Overseas Filipino Workers (USLS, 2017)

Political Science Asian and ASEAN Week (USLS, February – March 2017)

A Talk on Savings and Investment Participant (August 2017)

HIV Awareness Forum Organizer (May 2017)

Environment Awareness with regards to preservation of Northern Negros Natural Park (January 2017)

Journal Writing Seminar participant ( 2016)

CHARACTER REFERENCES

Mr. Ariel G. Bravo, PhD

Political and Social Sciences Dept. Chairperson

University of St. La Salle - Bacolod

La Salle Avenue, Bacolod City, Negros Occidental 6100

932-7574

Ms. Anecita Billones

SAC

Holy Family High School- Bacolod

Corner Natalia-Torres Streets, Brgy. Sum-ag, Bacolod City, Negros Occidental

444-1831

Ms. Richelle Lagansoa

Head Administrator III Provincial Capitol

Gatuslao Street, Bacolod City, Negros Occidental 6100

434-1153

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