Customer Service Administrative Assistant

Carrie Ann Rausch

612-***-**** ***************@*****.***

Summary:

Account management professional with extensive experience in project management, analytics, and customer service.

Strengths:

Executive level customer relationship management experience

Level-to-level liaison between vendors and clients for demand planning and product execution

Internal sales support through reporting analysis, timeline management and line review preparation

Lead on data mining projects for forecasting accuracy, inventory control and assortment optimization

Detail oriented and able to multitask to deliver results by meeting project deadlines

Excellent organizational, interpersonal and leadership skills

Critical thinker capable to provide alternative solutions and approaches

Dedicated team member and adapts easily to different environments

Professional Experience:

7/22 – present Sr. Administrative Assistant – Human Resources Business Partners, Blattner Company (Avon, MN)

Acts as an agent for supported director and manager.

Takes initiative in the organization including but not limited to providing administrative support, drafting correspondences, sending e-mails, and copying and collating materials

Researches and investigates issues and/or compiles materials needed for presentations and decision-making purposes. (Writing newsletters, proofreading documents, developing power point presentations, charts, graphs, and other visual documents for presentations, willing to execute special projects as needed)

Responds to inquiries from internal and external customers in a positive and proactive manner

Establishes and maintains strong interdepartmental and collaborative relationships.

Coordinates, prioritizes, and schedules meetings according to various work schedules and out of office travels

Provides meeting reminders, prepares, and distributes materials for meetings, and coordinates meals as requested

Manage Calendars and Coordinate Meetings with Admins, Senior Leaders and above

Takes a proactive approach to anticipate the needs of directors or managers to assist them with being organized and prepared

Prepares monthly expenses for director

8/20 – 6/22 Clinical Sales Specialist - Molecular Sales, Microbiologics (St. Could, MN)

Relationship based selling with Laboratory Managers and Technical Positions

Leverage product advantages to increase sales and expand offering across systems

Identify key market areas, decision makers and covert competitive business

7/18 – 3/20 Account Manager – Medical Team, Stearns Bank (Albany, MN)

Maintain and develop new relationships with vendor accounts while demonstrating ability to sell products

Ability to conduct presentations and engage with vendors to introduce our service and new programs

Ability to network with vendors and prospects by asking for referrals to build new vendor relationships

Coordinate administration of application, sending out legal documents, and requesting necessary documents

3/11 – 7/18 Account Manager - Financial Accounts, Merrill Corporation (Sartell, MN)

Demonstrate a proactive, innovative, and consultative approach to interactions with clients

Anticipate and solve challenges utilizing internal/external controls to meet needs of client

Coordinate and oversee detailed and complex projects exceeding client expectations

Prepare and present quarterly and annual business reviews

Create scope and proposal documents for enhancements while managing project budgets

10/09 - 1/11 East Coast Sales Associate, OpenTable, Inc. (New York, NY/Minneapolis, MN)

Generate sales leads. Assist with sales prospecting to schedule appointments for AE's in their region

Provide sales support to NA Sales Team. Ensure lead handoffs, reporting tools, reference documents are passed to AE's with success and exceeding customer Satisfaction

04/09 - 06/09 Account Analyst - SuperValu, Kehe Food Distributors (Eden Prairie, MN)

Establish and maintain databases for promotions, price changes, cost changes, item maintenance and other information regarding sales and marketing actives at the SuperValu accounts

07/07 - 11/08 Account Manager - Target Account, J.L. Buchanan & Associates, Inc. (Minneapolis, MN)

Category Manager: D03/49 HH Commodities/Personal Care, D54 Scrapbooking, D51/240 Seasonal

Build long-term relationships and managed over 15 domestic warehouse and imported vendor product lines

Manage high volume ($15-$60+ Million annually) businesses with product intensive listings

Collaborate with vendors and Target on product exit strategies to control gross margin erosion

Educate vendors through new corporate process implementations and buyer directives

09/00 - 07/07 Account Manager - Target Account, G.W. Gronneberg & Associates, Inc. (Minneapolis, MN)

Manage 4 Vendor Programs with a total annual Volume of $15-20 Million

Plan product forecasting and inventory control on 70+ inline product items

Conduct item implementation, vendor product advertisement and packaging design

Education: ST.CLOUD STATE UNIVERSITY - St. Cloud, Minnesota

Bachelor of Science Degree Major: Marketing

Bachelor of Arts in Foreign Language Minor: French

INTERNATIONAL STUDY ABROAD PROGRAM - Toulouse, France

Six-month high intensity French program held in French School

Technical Skills:

General Systems: Microsoft Office, Excel, Word, PowerPoint

Reporting and Analytical Systems: Salesforce, Info Retriever, SOLYS, SAP, WinRep, SalesCenter, Alliance and Cognos

Certifications:

AA-ISP – Virtual Sales Program

Supply Chain Excellence

LinkedIn Sales Navigator

Fundamentals of Project Planning and Management

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