Customer Service Representative

PETER B FOWLER

SAN DIEGO, CA · 408-***-**** · HE/HIM

ad18mh@r.postjobfree.com · linkedin.com/in/peter-fowler-9b3026aa/ CASH OFFICE • SUPERVISOR • CUSTOMER SERVICE REPRESENTATIVE Dedicated Customer Service Representative, motivated to maintain customer satisfaction and contribute to company success. Personable and responsible front end supervisor with over 15+ years of retail and customer service experience. SKILLS

Microsoft Office Suite • Conflict Resolution • Business Operations • Organization Strategies • Assistant • Data Entry • Cross-Functional Leadership • Talent Development • Invoice Processing

• Customer Service • Training • Sales • Solution Driven Problem Solving CAREER HIGHLIGHTS

● Piloted and trained team members on Aloha Retalix register operating program, provided feedback to regional support team for program improvement.

● Created and implemented training program for register operating system that the Northern California Region adopted and added to company website as a training tool.

● Lead point person for Whole Foods Market Whole Plant foundation 2018 campaign; program to provide micro business loans to impoverished communities and individuals with focus on supporting women in their communities.

● Lead for cash office team, taking charge of all base operations and communicating any new standards handed down from the northern California regional offices. Handled high volume sales with store profits $1,000,000+ weekly. Calculated profits from previous days sales, corrected any abnormalities, and sent daily deposits to corporate bank, audited cashiers tills, and managed loans.

WORK EXPERIENCE

Whole Foods Market – La Jolla, CA Date Range

Specialty Department (Or Beer, Cheese & Wine Department) Team Member 2021-2023

● Maximized sales potential through effective and proper procedures for prepping, storing, rotating, stocking and merchandising product. Engaged in positive and proactive selling.

● Provided excellent customer service, addressed needs of customers in a timely and effective manner and models suggestive sales, answered phones, and pages promptly and courteously.

● Maintained and ensured maintenance of a clean and sanitary working and shopping environment; maintained equipment in accordance with company policy and safety standards.

● Assisted with sampling program, keeping sample areas full, clean and appealing. Whole Foods Market – La Jolla, CA 2021 - 2021

Cashier

● Providing excellent customer service going above and beyond with regards to delivering the optimum retail experience.

● Staying up to date with all proper cash handling protocol

● Maintaining a clear line of sight in accordance with company standards. Whole Foods Market – Campbell, CA 2019 - 2021

Whole Foods Market – The Alameda, San Jose, CA 2015 - 2019 Store Support Supervisor.

● Mentored and managed team members on store and department standards

● Created and implemented daily break charts and flow of breaks for department of 50+ team members.

● Resolved problems with a customer-focused approach to increase client retention.

● Enforced standard operations and safety practices to maintain safe employee and customer spaces.

● Provided excellent customer service, addressed needs of customers in a timely and effective manner and modeled suggestive selling techniques; answered phones and pages promptly and courteously.

● Function as point person and departmental person in charge in absence of department or assistant department manager

● Selected, trained, develop, mentored, motivated, and counseled Team Members in a manner that sustains a high-performance team and minimizes turnover

● Trained all Team Members on customer service standards and looks for opportunities to provide timely feedback

● Followed and complied, or ensured compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices

● Implemented all quarterly data through coradata (whole foods store house for companywide fiscal data) while transitioning through fiscal periods. Whole Foods Market – Campbell, CA 2005 - 2011

Cashier

● Provided excellent customer service going above and beyond to providing the optimum retail experience.

● Trained and maintained up to date with cash handling protocol.

● Maintaining a clean line of sight in accordance with company standards. EDUCATION

GED in progress via San Diego Community College

Silver Creek High School, San Jose, CA

REFERENCES

Virginia Valdez-King

Front End Team Leader Whole Foods Campbell, Ca 408-***-**** Lynette Hernandez

Store Team Leader Whole Foods Campbell, Ca 408-***-****

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