Customer Service Shift Supervisor
Resume:
Fredericksburg Va *****
***************@*****.***
CASSIDY HEWITT
OBJECTIVE
To maintain a successful profession in customer service while making use of exceptional interpersonal skills obtained from fast paced work environments. Sharing effective leadership, communication, and team-building concepts.
EXPERIENCE
●August 2023 - current Focus Optical, Fredericksburg VA
Receptionist
My responsibilities include but are not limited to Answering and returning phone calls, chart preparation, basic surgical coordination, faxing, scanning, and occasionally in house billing/collections. I also do daily housekeeping and prepare weekly deposits for the office.
●October 2021 - August 2023 Starbucks, Fredericksburg VA - Ashburn Va
Barista - Shift Supervisor
I was rehired as a Barista in October of 2021. My responsibilities included opening the store, daily cash management, taking customer calls, food/drink preparation. I was re-promoted to Shift supervisor in April of 2023
●May 2021 - October 2021 Hilltop Physical Therapy, Fredericksburg VA
Receptionist
I was hired here in May of 2021. I worked in an environment where multi-tasking and organization is key. My main responsibilities included taking incoming phone calls, managing patient prescriptions, making outbound calls to doctors, making,scheduling and arranging patient appointments, and sending communication to other offices. Patient records are maintained using software: WebPT and Therabill.
● November 2018 - April 2021 Geico, Fredericksburg VA
Customer Service Agent
I was hired in November of 2018. I worked in a fast-paced environment where I take incoming phone calls to help customers by providing full service insurance advice. My main priority was to assist policyholders by answering billing questions, making policy changes and giving recommendations to ensure all of our policyholders needs are met, while keeping the customers best interest in mind. In the year 2019 alone I helped over 12,000 policyholders.
●July 28 2017- October 2018 At Home, Dale City & Fredericksburg VA
Customer Service Specialist/management
I was brought on board in July as a Customer Service Specialist. My responsibilities included opening/closing the store, daily cash management, taking customer calls, Inventory Profit & Loss. I led a team of 6 -7
●August 1 2015- July 28 2017 Starbucks, Midlothian & Fredericksburg VA
Barista - Shift Supervisor
I was hired as a Barista in August of 2015 and promoted to a Shift Manager in May of 2016. My responsibilities included opening/ closing the store, daily cash management, taking customer calls, submitting store orders.
●Prior employment available upon request
Education:
Arizona State University
Pursuing Bachelor's degree in Biological sciences (Conservation Biology and Ecology)
Massaponax High School
Standard Diploma — 2010- 2014
AWARDS & ACHIEVEMENTS
GEICO:
Transition & Licensing class Valedictorian; December 2018
Top Service Phone Agent: July 2019
Top Service Phone Agent: October 2019
Associate of the Quarter 3Q2019
Bronze tier Chairman’s Club 2019 with 12,207 customers helped.
Starbucks:
Partner of the Quarter - October 2015, January 2017
SKILLS & TRAINING
Personal Lines License
Merchandising via Plan O Grams, Pallet Jack, Cardboard Bailer, Cash Register, Oracle software efficiency (register and cash management), knowledge in Kronos software (scheduling and timekeeping), knowledge in Concur programs (cash management and travel expenses), Efficiency in Axonify eLearning programs, WebPT, Therabill, Workday software efficiency, Strong customer service attitude, Assertive decision making, Great communication, Precision and organization.
References Available upon request.
References:
Sandy Kalamaras- Manager/Trainer at Starbucks:
Phone: 804-***-****
Email: *****.*********@********.***
Kenneth Sasu-Twumasi - Supervisor at Geico:
Phone: 757-***-****
Email: ************@*****.***
Angelica Moss- Previous Landlord and family friend:
Phone: 540-***-****
Email: ************@*****.***
*This contact information list is accurate and has been verified as of 07/16//2023*
Contact this candidate