Customer Service Care
Resume:
Salace Veney
Washington, DC *****
****.*****@*****.***
Enthusiastic professional with proven experience in providing outstanding customer service and customer care across a range of industries. With over 2 years in Childcare Education and 5 years of customer service and support. As well as over 6 years in makeup application and artistry. Committed to the wellness and support to every individual.
Work Experience
Retail Cosmetics Sales Counter Manager
Macy's
April 2023 to Present
• Providing immaculate Customer Service while building customer relationships and trust
• Analyzing cosmetics performance and strategize how to exceed daily, weekly, and monthly goals
• Supervise & Manage employees
• Manage inventory
• Maintain & Uphold product knowledge
• Assist and motivate employees in giving excellent customer service & build sales
• Train New Hires
• Providing cleanliness in work space
• Enroll customers in Macy’s Credit & Rewards Program
• Place orders and pre-sale merchandise
• Oversee success and operations of fragrance counter
• Partnerships with brand such as Lancôme, Estée Lauder, Clinique, Kiehls, Clarins, Origins, Caudalie, Perricone MD, Bobbi Brown & Mac Cosmetics
• Perform Makeup Services/Application for customers
• Assist and find solutions to problems customers and or employees
• Being a Product educator and beauty enthusiast
• Promote team engagement and recognition
Beauty Sales Consultant, Supervisor
Cvs
April 2021 to March 2023
• Manage Sales in Cosmetics, Facial Care, Oral Care and Hair Care
• Exceed excellent Customer Service
• Partnered with L’Oréal skincare brands such as L’Oréal, La Roche Posay, CeraVe, Olay, Roc, Clear and Clear, and Plexaderm
• Partnered with cosmetic brand such as NYX, Maybelline, L’Oréal, Wet n Wild, Neutrogena, Physicians Formula, Essie, Sally Hanson and Covergirl
• Maintain clean and organized work environment
• Maintain and uphold product knowledge
• Build customers loyalty and trust within customers and clients
• provide highly detailed and personalized service to each unique individual needs
• Manage beauty events and flowing sales
• Monthly meetings with vendors and event brainstorming and execution
• Processed damage items
• Cycle Counts
• Enroll customers in Beauty Program & Carepass
Tutor/Instructor
Reach INC, Drew Elementary School
September 2018 to March 2021
• Tutoring Elementary School Students ranging from k-5th grade on weekly base
• Create lessons and curriculum to improve literature and comprehension skills
• Strengthening children communication & engagement in the classroom
• one on one & small group facilitation to promote independent learning as well as constructive academic learning and behavior
• Supervise/Monitoring kids safety while in the school building
• Attend training and monthly meetings
Customer Service Associate
Walgreens
November 2019 to August 2020
• Demonstrate Excellence customer service
• Stocking merchandise and inventory
• Worked as a Cashier
• Worked as a Customer Service Associate
• Implementing and Maintaining a clean and sanitary environment for customers and employees
• Exemplifying outstanding leadership
• Meeting customer’s expectations and needs
• Working in Beauty Department/Beauty Consultant
• Obtain product knowledge on & Partnership with skincare brands such as Vichy, Laroche-posay, Avenè, Bioderma, and No7
Education
High school diploma
Howard Dilworth Woodson Senior High School
National Honor Society in Education
Washington, DC
Skills
• Tutoring (3 years)
• Subject Knowledge (2 years)
• Retail Management (3 years)
• Sales Management (3 years)
• Problem Solving
• Leadership
• Digital design
• Cosmetology
• Customer support (4 years)
• Communication skills
• Working with people with disabilities
• Public school (2 years)
• Adobe Photoshop (3 years)
• Time management
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