Technical Support Executive

SHRUTHI.T.C

EMAIL:**********@*****.***

Mobile No: 984*******

CARRIER OBJECTIVE

To seek a position to utilize my skills and abilities in the company that offers professional growth while being resourceful, innovative and flexible. ACADEMIC QUALIFICATION

● B.E Electronics and Communication Engineering (2012-2016)with 6.53% CGPA in SreeSastha College of Engineering (Under Anna University), Chennai.

● HSC (2011-2012) with 71.16% in Sri Venkateswara Matric Higher Secondary School, Chennai.

● SSLC (2009-2010) with 80.4% in Sri Venkateswara Matric Higher Secondary School, Chennai.

TECHNICAL SKILLS

● Typewriting English - Junior & Senior

● Applications -Ms word,Ms Excel

PREVIOUS EXPERIENCE

Smart class Facilitator in PON VIDYASHRAM GROUP OF CBSE SCHOOL

(2016 AUG-2017 MAY)

ROLES & RESPONSIBILITY

1.Audio & Video Conferencing

2.slide presentation & Virtual Handling Classes.

3.Review of SCIENCE concepts

Customer /Technical support Executive in HGS (2017AUG-2018 MARCH) 1.Handling calls and resolving the technical problems 2.Maintaining the Record details of customer inquiry 3.solving issues and escalating the cases to concern team. Analyst / Technical support Executive at Uber 9 business solutions.(2018 JUNE - SEP 2021) 1. Sharing the search report to Agents.

2. Maintaining Daily database related to business. 3. Adding notes to objection,Copyright and opposition. 4. Helping with class description details.

5. Auditing the Agent tickets related to the payment and update the current progress. 6. Handling escalations and complex queries.

7. Answering the calls professionally to provide information about products and services.

8. Handling with customer accounts through open and interactive communication PERSONAL QUALIFICATION

● Smart working and good decision maker

● Able to cope up with different situations

CO-CURRICULAR ACTIVITIES

● Participated in National Level Technical Symposium SPINTRONICS'15 & EVENTS IN SAMHITA 14

● Participated in inter college ANIMATRONICS ROBOT competition at IIT Kanpur conducted by skyfi labs 2015

EXTRA CURICULAR ACTIVITIES

● Participated in CHUTTI VIKATAN magazine and got many gifts.

● Participated in INTER COLLEGE cultural programs of art & craft,dance and vocal music

● Intreseted in drawing and paintings.

PERSONAL DETAILS

Name : Shruthi.T.C

Date of birth : 12.05.1995

Father’s name : Chandra SekarBabu.T

Permanent Address : No-9/8 Veerabadtharanstreet,Bhavani nagar,Ayyapakkam,ch-77. Languages known : Tamil,Telugu,English.

PLACE: SEVVAPET

(SHRUTHI.T.C)

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