Customer Service Representative
Resume:
Gidget Raner
Schenectady, NY
ad14y2@r.postjobfree.com
To secure a job that provides stability and a chance to increase some of my skills. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Spectrum Mobile - Schenectady, NY
May 2022 to Present
Taking inbound and outbound calls helping clients to pay bills, change plans, help up sell phones or plans. Customer Service Representative
J&C Inc LLC - Rotterdam, NY
March 2021 to Present
Make inbound and outbound calls regarding Rent to Own Homes. Also help get clients in contact with credit specialists to fix their credit while getting into a new home. Computer work to input client information.
Customer Service Representative
IMA Group - Colony, NY
October 2018 to May 2019
Make outbound calls to set up Doctor appointments for Social Security Administration. Take inbound calls to verify and set appointments for Social Security Administration. Customer Service Rep I
Davis Vision - Latham, NY
May 2016 to August 2016
Answering incoming phone calls, verifying insurance coverage, helping providers Customer Service Rep
Maximus - Albany, NY
September 2014 to December 2014
Answering incoming calls from customers regarding health insurance with the New York State Health Exchange and computer work
Customer Service Rep
Phillips Home Solutions - Albany, NY
March 2014 to June 2014
Make outbound calls to set appointments and computer work Call Center Asst Mgr
Huff 'n' Puff Renewal by Anderson - Schenectady, NY June 2011 to February 2014
Answer incoming calls, make outbound calls, set appointments, confirm appointments, assist customers with any issues that they had, supervise other representatives, help product managers with their results and change appointments
Education
Diploma in General
Penn Yan Academy - Penn Yan, NY
September 1989 to June 1993
Skills
• Insurance Verification (1 year)
• Cold Calling (5 years)
• Math (10+ years)
• Medical Records (2 years)
• Medical Scheduling (2 years)
• Customer support (10+ years)
• HIPAA (3 years)
Assessments
Customer focus & orientation — Highly Proficient
March 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Call center customer service — Completed
March 2021
Applying customer service skills in a call center setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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