Customer Service Business Development
Resume:
Scott Lyons
Roseville, CA *****
ad12xg@r.postjobfree.com
United States Navy - 1985-1991- Operation Desert Storm Personable and conscientious Customer Relations Manager with 10+ years Fortune 500 experience. Specializing in Team Building. Seeking to implement “Customer For Life” strategies for long term business development. Willing to relocate: Anywhere
Work Experience
Instructional Designer/Facilitator
The Strum Shop - Roseville, CA
January 2023 to Present
Design and deliver multi-instrument curriculum, promote and host live events, inventory management. Leadership and recruiting.
Client Services Representative
Lyft Drivers - Sacramento, CA
May 2018 to Present
6000 + verified customer interactions - approval rating maintained at 5 out of 5 stars for 5.8 years - perfect safety record
Client Relations Manager
zinspector.com - Davis, CA
November 2019 to March 2021
Effectively designed and supervised sales and customer service models, increasing average monthly revenues by 30% and reducing customer churn below 2%. Trade Show representative. Creative Media
Apple, Inc. - Cupertino, CA
May 2015 to August 2019
Technical and creative support via phone, chat, and email. Expert at tailored communications to diverse customer base.
Sales Associate
Sears Holdings Corporation - Roseville, CA
January 2012 to December 2013
Responsible for selling company products by identifying leads, educating prospects on products through calls, trainings, and presentations, and providing existing customers with exceptional support. Customer Service
Verizon Wireless - Rancho Cordova, CA
January 2010 to December 2012
Inbound call center sales and customer service operations. Submitting detailed proposals to customers and resolving customer technical issues.
Online Sales Manager
Apple, Inc - Cupertino, CA
January 2006 to December 2008
Developed and supervised all sales operations for multiple online sales teams. Leadership and recruiting. Instructional Design. Promotions and Senior Project Management - $40 million annual sales iPod Team Manager
Apple, Inc - Cupertino, CA
January 2004 to December 2006
Recruited and managed daily operations of sales staff, consistently exceeding sales metrics and delivering revenue to 110% of company goals - International Sales Team Leader Education
Associates Degree in Electronics Engineering
NTTC Pensacola, Fl. - Roseville, CA
January 1988 to August 1989
Skills
• Live Chat
• Business Development
• Retail Management
• Telemarketing
• Team Management
• Recruiting
• Salesforce
• Presentation Skills
• Product Development
• CRM Software
• Quality Assurance
• Profit & Loss
• Process Improvement
• Project Management
• Mentoring
• Business Analysis
• Technical Support
Links
https://www.linkedin.com/in/scottlyons65
Military Service
Branch: USN
Service Country: United States
Rank: E-4
November 1985 to November 1991
Electronics Warfare Technician
Commendations:
Letter Of Commendation - Operation Desert Storm
Good Conduct Medal
Certifications and Licenses
Secret Clearance
Assessments
Recruiting — Proficient
August 2021
Managing the candidate sourcing and selection process Full results: Proficient
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Work motivation — Completed
August 2021
Level of motivation and discipline applied toward work Full results: Completed
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
February 2021
Influencing and negotiating with customers
Full results: Proficient
Attention to detail — Proficient
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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