Customer Service Support

TRACY KRAUSE

ad112y@r.postjobfree.com 346-***-**** Houston, TX 77084

Summary Decicates Customer Service Speciaist providing skills to prioritize anc multi-task in fast-peced

working environment. Successfully works as part of team to reach personal and business goals.

Known for successfully nandling escalated customer support issues.

Skills © Work Prioritization * Time Manogement

© Verbal and Written Communication * Goal Setting

© Delegating Work © Staff Training

* Team Building and Leadersnip * Employee Coaching and Motivation

* Positive and Constructive Feedback * Teom Leadership

© [sue Resolution

Experience Customer Service Manager 04/2014 - Current

Hobby Lobby Houston, TX

© Establisned positive rapport with customers, managers and customer service team members to

maintain positive and successful work environment.

© Produced well-written reports detailing snopiifting and attempted tneft.

Hostess 03/2013 - 05/2014

chuys Houston, TX

© Greeted guests and gotnerec information to sect groups or place on waitiist.

© Supported serving staff, food runners and bussers to keep dining room presentable and reacy

for guests.

© Escorted guests to seating area, furnisned menus and nighlighted daily specials.

Daycare Teacher 06/2012 - 04/2013

hopscotch daycare center Katy, TX

© =Tougnt children foundational skills in colors, shapes and letters.

* Controlled classroom environments witn clearly outlined rules and positive reinforcement

tecnniques.

© Enhanced sensory abilities by giving children access to numerous textures and snapes.

Education and _ High School Diploma 06/2010

Training Langham Creek High School Houston, TX

Languages English:

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