Customer Service Information Technology

ANA L MORGAN

**** ***** **., *******, ** ***** Cell: 254-***-**** l ***********@*****.***

QUALIFICATIONS

Bilingual, multi-task, extensive background in the medical, clerical and customer service field as well as warehousing

Shipping/receiving, inventory

Excellent communications, interpersonal skills, work well under pressure, adaptable to quick changes

Type 45-50 wmp,

Trained in Microsoft Word, Excel, Power Point, Access, ICD-9 CM ICD-10 CM CPT Coding

Education and Training

Associates Degree: Health Information Technology 2012- 2014

Southwestern Illinois College Belleville, IL

Science 2009 - 2011

MSJC Community College Menifee, CA

Biology 2004

Kingsborough Community College Brooklyn, NY

Computer Technology 1998

Madison School of Technology New York, NY

Nursing Technician/PCA 1993

Georgia Baptist Medical Center Nursing Inst. Atlanta, GA

General Studies 1991

Pikes Peak Community College Ft Carson, CO

Professional Experience

WoodSpring Suites 11/2018 to Present

Lead Housekeeper Killeen, TX

Training new hires, explaining company policies and standards

Room cleaning after move- outs/stay overs

Dusting, sweeping, mopping, window cleaning

Refrigerator, two- burner stoves, hood, micro wave

Air conditioner p-caps, sink, toilet, bath tub, laundry

Inventory, submitting request for supplies

Knowledge of chemicals and their usage

Latinos Home Improvements 10/2017 to 10/2018

Apartment Housekeeping Killeen, TX

Cleaning apartments after move-outs.

Dusting, vacuuming carpet, sweeping, mopping occasional waxing and buffing

Cleaning toilets and bathrooms

Kitchen, refrigerator, stove, hood cleaning, micro wave

Window and mini Persian cleaning

Patio and deck cleaning

Ceiling fan, light fixture covering cleaning

Knowledge of chemicals usage as well as functionality of equipment

10/2013 to 05/2014

My Coding Connection LLC Swansea, IL

Medical Chart Abstraction

Abstracting Medical Records and Medical Data transferring to Electronic Health Record

Receptionist/Scheduler 03/2008 to 12/2009

Astro Jumps Of Temecula Wildomar, CA

Answering busy telephones and responding to e-mail inquiries

Scheduling dates and times for jumps/water slide delivery and set up for clients function

Or parties according to availability of equipment

Equipment cleaning and maintenance done weekly and after every function

PSA/Patient Admission Registrar Clerk 07/2003 to 12/2007

Brookdale University Medical Hospital Brooklyn, NY

Registering daily between 300-400 patients per shift.

Creating a medical record number, gathering as much demographic and financial data in order to update data

elements, addresses of next of kin, primary care provider and insurance status

Merging of charts using ADT action in case of duplicate charts, notifying medical records department

Maintaining and supplying medical forms

Answering multi-line phones to assist customers with inquiries regarding patient's status in compliance

with H.I.P.A.A. Law patient confidentiality, calling for labs

Notifying Administrator on duty of any incoming patient with stab wounds, gunshot wounds or rape

Arranging transportation for patients that are being transferred or discharged with special needs.

If the patient is homeless a Social Worker is called in admitting office and AOD are notified when patients are

being admitted, AMA's, patients that elopes and unknown patients, chart is then forwarded to supervisor

W.I.C. Clerk 06/1999 to 07/2003

Brookdale University Medical Hospital Brooklyn, NY

Determining financial eligibility of potential clients

Heavy phone contact, notifying clients of appointments, rescheduling, recertification and check pick up

orienting clients on use of W.I.C. Checks manual/computerized their rights and responsibilities

Inventory, postings and filing are done daily for new and expired checks

Certified Nurse's Assistant 01/1995 to 06/1999

Brookdale University Medical Hospital Brooklyn, NY

Direct patient care, assist with feeding, bathing, grooming, ambulation, range of motion exercises, log roll

administered to bed bound patients, vital signs, intake/output recording inter-hospital transporting.

Community Service Aide 12/1993 to 02/1995

N.Y.C.H.A Brooklyn, NY

Coordinating summer camps activities, schedules and supervising after school program

Submitting request forms for food, sporting equipment and recreation programs

Overseeing meal preparation

Tutoring students with their homework

Nurse Technician/PCA 03/1993 to 10/1993

Georgia Baptist Medical Center IMCU Unit Atlanta, GA

Direct patient care, assist with bathing, feeding, removing foley,

IV's, sutures, cleaning and dressing wounds wet/dry, changing bed linens, log rolling incontinent bed bound patients, helping injured patient with ambulation and range of motion exercises. suctioning trachea under RN's supervision, recording vital signs, blood glucose levels, intake/output restocking crash cart, ordering late food trays, calling for lab stats, preparing patient charts for admission, transfers and discharge.

Uni-check National Credit Report, Collector 03/1991 to 10/1992

Alamoana Boulevard Honolulu, HI

Collection of insufficient funds on check draft with 98% satisfied collection of delinquent accounts rating.

Skip tracing, maintaining customer data entry system, heavy phone contact in compliance with regulations.

Subsistence Supply Clerk 07/1988 to 05/1992

United States Army Schofield Barracks Honolulu, HI

Consolidation of accounts for diverse dining hall facilities, while maintaining a monthly 3% balance on food purchase

Shipping/receiving of local and overseas food packages, recording, posting, stocking, processing, inventory

control, storage and disposal of perishable/non-perishable foods. Forklift operator.

Heavy customer flow, typing warehouse menu, filing, stocking/labeling shelves, inspecting bill of laden, organizing and rotating merchandise

Bilingual Health Care Receptionist 02/1987 to 07/1988

Hente Medical Clinic Ontario, CA

Heavy customer contact, scheduling appointments, ordering prescription via phone

Posting receipts, cash handling, filing, screening for pre-employment drug test

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