Customer Service Marketing Manager

Chris Christian

***************@*****.*** 304-***-****

Business & Marketing Manager

Creative Adaptable Visionary Leader

Marketing and Production Manager with demonstrated success and proven record in planning, developing, and managing vital projects from inception through implementation. Extensive, progressive experience in high technology, customer service and support industries. Creative and innovative thinker who drives project excellence leading by example and motivating others.

Areas of Expertise:

Project Management Business Development Print Production Inventory Control

Vendor Management Purchasing Quality Control Customer Service

Key Accomplishments

Planned and implemented new partner program that enabled service providers to contract with collocation centers and leverage benefits of using Citrix ICA® technology without incurring exorbitant up-front licensing fees.

Developed and managed sales and marketing programs for Citrix iBusiness partners; managed partner direct mail campaigns, conferences and lead-generating events, resulting in broader partnering network and substantial company growth.

Collaborated with Product Marketing staff to develop and deliver sales and marketing tools for corporate product launches, which included internal and external communiqué, partner launch kits and web casts, helping to broaden company exposure internationally, leading to substantial company growth.

Designed and developed a company store catalog and web site for Citrix promotional products by managing a yearly $2.5M+ marketing services portfolio, including all print production, inventory control, purchasing, quality control and vendor relationships/services.

Professional Experience

PARKERSBURG COUNTRY CLUB, Vienna, WV 2021 – 2023

Banquet Lead / Server / Bartender

Worked with events coordinator to set up, serve, bartend and break down club events, banquets, and private parties.

RED LOBSTER, LLC, Parkersburg, WV 2018 – 2020

Head Bartender / Takeout Specialist

Managed full service bar, inventory and loss control.

SUDDENLINK COMMUNICATIONS, Parkersburg, WV 2009 – 2017

CCR II, Technical Support

Received and resolved inbound repair calls for high speed internet, phone and video services.

Chris Christian ***************@*****.*** Page Two

U.S. INTERAGENCY COUNCIL ON HOMELESSNESS, Washington, DC 2003 – 2006

Program Analyst

Developed and implemented systems and techniques to manage, control and evaluate all office program activities to ensure the Council’s responsibilities and objectives were accomplished in a timely and effective manner.

PROFESSIONAL CONSULTING, Akulink Corporation, Coral Gables, FL 2002 – 2003

Designed and developed web-based and email marketing program for EasyRes search engine.

PROFESSIONAL CONSULTING, Allidex, Inc., Boca Raton, FL 2001 – 2002

Designed, produced and launched direct mail campaign for AINä B2B integration software.

CITRIX SYSTEMS, INC., Fort Lauderdale, FL 1996 – 2001

Marketing Programs Manager, iBusiness 2000 – 2001

Researched and developed new business model where strategic analysis led to inventive business plan and partnering opportunity for service providers and collocation centers that wanted to integrate Citrix technology with current technology infrastructure and avoid paying up-front licensing fees.

Sales and Marketing Operations Manager, Corporate Development 1999 – 2000

Developed and managed sales/marketing tools, wrote policies and procedures, and integrated sales communications to provide indicative business metrics to senior management.

Production Manager, Corporate Marketing Services 1996 – 1999

Managed all business operations for Corporate Marketing Services, including scope of work, project plan, proposal and fulfillment of all marketing program deliverables.

Education

Bachelor of Arts (BA), Business Management, Ohio University, Athens, OH

Associate of Science (AS), Medical Laboratory Technology, Rio Grande University, Rio Grande, OH

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