Call Center Customer Service

CE

CLONA EMMANUEL ALCIN

ad0xkt@r.postjobfree.com 829-***-**** SANTIAGO DOMINICAN REPUBLIC

Effective Trainer with 3 years of experience working for companies in [Industry] sector. Skilled in engaging trainees, building rapport and Trainer. Motivational to trainees to excel and strive for excellence. Dynamic Trainer with 3 years of comprehensive experience teaching knowledge and skills to organization's staff members. Versed in preparing educational materials, conducting seminars and workshops and managing training budgets. Patient and cooperative professional familiar with successful teaching methodologies. Knowledgeable Trainer skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer and problem-solver. Superb mentorship over more than [3] years.

Class Scheduling

Training Method Development

Course Materials Development

Role Playing

Lesson Planning

Public Speaking

Training Initiatives

Planning and Coordination

Spectra health care

SANTIAGO, DOMINICAN

REPUBLIC

Call Center Trainer

11/2019 - Current

Scheduled classes based on availability of classrooms, equipment or instructors.

Supervised, evaluated or referred instructors to skill development classes.

Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.

Suggested and offered specific training programs to help workers maintain or improve job skills.

Assessed training needs through surveys, interviews with employees or focus groups.

Remained up-to-date with developments in area of

expertise by reading current journals, books or magazine articles.

Maintained strong knowledge of [Area of expertise] by participating in workshops, conferences and online education classes.

Summary

Skills

Experience

Project Help Haiti Artibonit

Borel, Haiti

Secretary

08/2015 - 11/2018

Received and routed incoming calls and correspondence to promote timely communication.

Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.

Oversaw office inventory by restocking supplies and

submitting purchase orders.

Arranged meetings by notifying attendees, reserving rooms and making lodging or meal arrangements.

Researched and assembled information to process data or prepare reports.

Utilized computer software to type and prepare drafts or finished documents.

Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.

Time Warner Cable ZONA

FRANCA SAN ISIDRO,

DOMINICAN REPUBLIC

Customer Service Specialist

01/2010 - 04/2014

Documented customer correspondence in CRM to track requests, problems and solutions.

Assisted customers with making payments or

establishing payment plans to bring accounts current. Provided outstanding service to new and long-standing customers by attending closely to concerns and

developing solutions.

Helped customers open accounts, make deposits, update information and carry out range of routine actions. Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Improved customer service wait times to mitigate

complaints.

Promoted high customer satisfaction by resolving

problems with knowledgeable and friendly service.

Lincolin Academy OC

High School Diploma

01/2018

Consistently maintained high customer satisfaction ratings. Created highly effective new program that significantly impacted efficiency and improved operations.

Led team to achieve [Result], earning recognition from upper management and financial reward.

Education and Training

Accomplishments

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