Customer Service Front Desk
Resume:
Laura B Rivera
rievra.khj@gmailcom
Skills
● ability to collaborate effectively with diverse teams to achieve common goals.
● Demonstrated proficiency in analyzing complex issues, breaking them down into manageable components, and devising practical solutions.
● Strategic and critical thinking skills that enable me to evaluate alternatives and make well-informed decisions.
● Strong written and verbal communication skills for effectively conveying ideas and information to a wide range of audiences.
● Active listening abilities, allowing for a deeper understanding of others' perspectives and needs.
Experience
MONTH 2019 - PRESENT
Income tax, Dallas - front desk, consultant
Client Consultation:
● Conduct client interviews to gather necessary financial information and documents for tax preparation.
● Provide bilingual assistance to clients, answering their questions and addressing concerns in their preferred language (e.g., English and Spanish).
Tax Preparation:
● Prepare and file tax returns for clients, ensuring compliance with current tax laws and regulations.
● Utilize tax software and tools to accurately calculate tax liabilities and deductions.
Translation and Interpretation:
● Translate tax-related documents, forms, and explanations from one language to another.
2
● Act as an interpreter during client meetings, ensuring clear communication between clients and tax professionals. Tax Planning:
● Offer tax planning advice to clients, with a focus on minimizing tax liabilities and maximizing refunds.
● Provide guidance on tax credits, deductions, and incentives. Documentation and Record Keeping:
● Maintain accurate and organized client files, both in English and the second language, to ensure proper record-keeping and compliance.
Client Education:
● Educate clients on changes in tax laws and regulations, as well as available tax-saving opportunities.
Customer Service:
● Provide exceptional customer service, addressing client inquiries promptly and professionally.
● Resolve any issues or discrepancies related to tax returns and payments.
Team Collaboration:
● Collaborate with other tax professionals and support staff to ensure a seamless workflow and consistent service delivery. Continuing Education:
● Stay updated on changes in tax laws and regulations, attending training and seminars to maintain expertise. August 2015 - march 2019
Aramark, Copell- cashier
Education
May 2003
Irving High School, Irving - high school diploma
Awards
3
April 2021
Licensed
Texas Notary
Contact this candidate