Customer Service Hong Kong

ALONA NIÑA NAVALES MARANTAL

Block * Lot ** Amore Anislag, Daraga Albay

Phone: 096*-***-****

Email: **********@*****.***

Professional Summary

A highly competent and professionally experienced in online tutor skills, knowledgeable in time management, developed self-confidence, cooperated with different employer of foreign nationals and this has given me the opportunity to looking forward in professional advancement.

Employment History

March 1, 2023 – May 22, 2023 Customer Service Associate-Phone Sutherland Global Services/ Chat Moderator/Email Moderator HMM IT and Outsourcing Services Listening and receiving customer’s concerns Legazpi City provide information in response to inquiries about services, handling and resolving

complaints. Working with a sales team. Answer

incoming calls and emails in an efficient

manner.

January 2011 – February 24, 2023 Tutor/Nanny/Domestic Helper/Caregiver Kowloon, Hong Kong Online tutor, child care duties, all around household cleaning

May 2003 – August 2003 Pharmacy Assistant

New South Star Drug Monitoring, maintaining inventory of medicine. Ligao Branch, Ligao City Give general assistance with daily activities. Philippines Assigned in other branch if needed.

June 2001 – March 2002 Production Associate

Content Online Services Inc. ( INNODATA ) Encoding, proofreading & checking informative Legazpi City, Philippines articles of client’s projects, build on going task list

Education

June 1994 – March 2000 Bachelor of Science in Computer Science Aquinas University of Legazpi

Legazpi City

Philippines

Awards and Achievements

December 26, 2021 to present Member

Legion of Mary

Hong Kong

January 2018 to present Choir

St. Jerome English Community

Hong Kong

Trainings and Seminars

Nonformal Education Computer Literacy Albay Central School Cum Livelihood Training Legazpi City

April 5, 2004

Information Technology Update STI Naga Computer College, Naga City August 30, 1998

Globalink Internet Update Computer Arts Technological School February 11, 1995 Old Albay, Legazpi City

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