Medical Assistant Customer Service
Resume:
Heather Baca
Professional Summary
To work in a learning and challenging environment, utilizing my skills and knowledge to be the best of my abilities and contribute positively to my personal growth as well as Friendly and reliable Certified Medical Esthetician with advanced training in microdermabrasion, chemical peels, waxing and facials. Desiring a role in a day or medical spa.
Work History
Arise Med Spa and Family Medical Practice-Esthetician/ Medical Assistant in training.
04/2023-Present
●Perform Facials of all types
●Eyelash and brow tint and lamination
●Assist with Aesthetics procedures including Botox, fillers, PDO Threads, and PRP.
●Ensure all paperwork is signed and filled
●Ensure all equipment is clean and sterile daily
●Make sure rooms are prepared for facials and Aesthetics procedures
●Room patients and take vitals
●Administer shots and do bloodwork
●Process PA’s, medical records and lab results and process referrals
●Answer phones, schedule appointments and file paperwork
Midland Certified Reagent - Laboratory Assistant
01/2018 - 07/2020
●Ensure all equipment is clean and sterile daily
●Restock all lab sections
●Process orders accordingly from start to finish
●Dispose of waste material appropriately
●Weekly upkeep of the LMN machines to make sure they work properly.
●Make cells, sephadex, tetrazole, and other compounds used in the lab
●Answer phones Order supplies General office duties including faxing, filing, email correspondence, and receiving and distribution of materials and packages.
O'mulligans Midland - Cashier/Server and shift manager
01/2007 - 07/2020
●Customer service, greet customer and take their order
●Trouble shoot any problems that come up at the counter with a costumer
●Accept payments for service
●Prepare food, and drinks
●Maintain Register, making sure there is adequate change and at the end of the day zeroing the register out for use for the following day
●Assist in facilitating major and minor golf tournaments
●Assist in catering jobs on site and off
●Train new employees
●Overseeing the staff making sure daily responsibilities are done
●Oversee that payroll is distributed weekly
●Keep area clean and organized
Cherry Jones Dance Studio - Director
01/1998 - 01/2007
●Enroll students and take monthly dues
●Teach and organize dance classes for both fall and summer sessions
●Maintain books, accounts payable and receivable, prepare quarterlyand yearly budgets
●Make weekly deposits
●Organize and Produce Yearly Dance recitals
●Organize and Produce local performances
●Oder dance shoes, clothes and costumes.
Midland Memorial Hospital - CNE/CME Assistant
Midland, TX
06/2001 - 06/2006
●Schedule CNE/CME classes
●Enroll participants into classes
●Track CNE/CME hours for hospital personal
●PUBMED searches for Doctors.
●Room scheduling
●Answer phones
●Organize CNE/CME classes
●Take payments for classes
Claire's Boutique Midland - Manager
01/1996 - 01/2002
●Hire and train new employees
●Scheduling of employees according to the weekly amount of hoursallotted by the regional manager
●Implement daily and weekly budget goals for the store
●Organize and maintain all paperwork from the budgets, register functions, payroll information and ear piercing paperwork
●Make daily deposits
●Over all maintenance of appearance of the store
●Overseeing of the staff.
Website, Portfolio, Profiles
●Facebook:@Heather Jones Baca
●Instagram: @heatherj2020
ad0qbb@r.postjobfree.com
Burleson, TX 76028
Skills
●Microdermabrasion
●Chemical peels
●Facials
●Waxing
●Brow lamination and tint
●Eye lash lift and tint
●Compliance Regulations
●Technical Troubleshooting
●Efficient and Detail-Oriented
●Customer Account Management
●POS Systems and Ordering Platforms
●Order and Refund Processing
●Upbeat and Positive Personality
●Courteous with Strong Service Mindset
●Understanding Customer Needs
●Upselling Products and Services
●Data Entry and Maintenance
●Responding to Difficult Customers
Education
Expected in 02/2024
Ogle School of Hair Skin Nails
Fort Worth, TX
Licensed Esthetician- TDLR #1933050
●Awarded Top Ten four times for Retail Sales and Customer Dollar.
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