Customer Service Representative

Sahar Eltahir

518-***-**** ad0pah@r.postjobfree.com

Objective

Flexible customer service representative with 8 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports and committed to providing the highest level of service to ensure customer satisfaction and retention. Skills and Languages

● Customer Service

● Record Keeping

● Computer Skills

● Cash Handling and Management

● Reliable, Dependable, and Flexible

● Fluent in Arabic and English

Education

Al Naser Technical College Khartoum, Sudan

Associate of Science in Business Administration

Experience

CDChoices Albany, NY

PCA MAY 2020 - MAY 2022

● Maintained proactive communications with patients and their families, giving clear explanations of various health topics

● Responded to patient emergencies and helped to restore calm to stressful situations

● Balanced multiple tasks and priorities to deliver top-quality support to each client Sopkoo Store Rochester, MN

Cashier & Customer Service Representative MARCH 2014 - JULY 2019

● Promptly responded to customer inquiries via phone calls, chats, and emails

● Assisted customers throughout the billing process

● Ensured a positive customer experience

City Hall of Rochester Rochester, MN

Receptionist JANUARY 2010 - JUNE 2010

● Screened and verified visitors for identification credentials and purpose of visit

● Processed parking tickets, utility payments, city commercial licenses, and property tax checks

● Answered and directed incoming calls using a multi-line telephone system International Modern Hospital Dubai, UAE

Receptionist NOVEMBER 2006 - APRIL 2008

● Maintained patient files by opening files, registering patients, barcoding, labeling, closing files, and sending files to the medical record office

● Handled a multi-line phone system and directed calls and messages

● Admitted and discharged patients

Mashreq Bank Khartoum, Sudan

Bank Teller FEBRUARY 2003 - FEBRUARY 2006

● Cashed customer checks, verified identification, and checked account balances

● Ordered checks, placed stop payment orders, and conducted additional special services for customers

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