Business Analyst Customer Service

LAETICIA BOGNE

ad0n1i@r.postjobfree.com 435-***-****)

A highly motivated and results-driven individual seeking a position as an Analyst. Possessing strong analytical, programming and collaboration skills with a passion for utilizing data to solve complex problems and drive business growth. Seeking to apply expertise in data analysis, data processing, data governance and reporting to increase the efficiency and accuracy of data processing leading to growth and success.

SQL

JIRA

KANBAN

Statistical Analysis

Data Retrieval

Data Cleaning

Data Visualization

Microsoft Office

Agile Coaching

Project Scope Management

Project Risk Management

French/English bilingual

Business Analyst Certification

Infosys SQL Certification

Infosys Microsoft certification

Business Analyst, 10/2022 to present.

INFOSYS – Houston, TX

● Analyzing data using statistical techniques.

● Identifying, analyzing, and interpreting trends or patterns in complex data sets.

● Proactively identified project issues/roadblocks, adjusted priorities and created war-rooms to resolve

issues in a timely manner

● expertise in identifying affordable solutions for long-term growth in sales and profits.

● Utilize your thorough understanding of specialized software solutions to increase.

● in Change Facilitation, Complex Problem-Solving, Data Gathering & Analysis, Efficiency Improvement, Reporting & Documentation, Task Prioritization and Time Management

● Develop business architecture using requirements such as scope, processes, alternatives, and risks

● Liaise between business and technical personnel to ensure a mutual understanding of processes and applications

● Engage client to gather software requirements/business rules, and ensure alignment with development teams

Customer service agent/ collection agent, 01/2017 - 01/2019

Alltran Financials - Houston, TX

● Managed accounts and delivered advice on set payment plans for smooth financial practices.

● Coordinated with clients on account status to ensure running of enhanced financial activities

● Functioned as top collector to facilitate recovery process and resolve payment matters of customers.

● Updated account status of clients and settled accounts following contract completion as well as ensured all contacts in line with regulatory requirements.

Bachelor Of Science in Engineering, 08/2019- 12/2021

Florida International university (FIU)- Miami, FL.

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