Administrative Assistant Primary Care
Resume:
SANDRA DIAZ LAZO
ad0m8t@r.postjobfree.com
WORK EXPERIENCE
Administrative Assistant II, UCLA Health Torrance Primary Care Nov 2014 – May 2023
● Checked patients in and out of the ambulatory medical office, ensuring proper patient demographics and all requirements such as copays are met.
● Scheduled new appointments and gave referral requests completed by back office staff and confirmed hand-off to staff members.
● Answered multi-line phones and lead the follow-up of appointments in the outpatient database.
● Verified accurate insurance information was entered into EPIC and assist in the timely receipt of sent paperwork such as authorizations for medical records.
● Ordered office supplies, prepare daily patient correspondence via email, mail, and provide backup administrative support during periods of vacation, illness, and heavy workloads. Administrative Assistant II, UCLA Peninsula Pulmonary Specialties June 2013 - Nov 2014
● Oversaw patient check-in and check-out processes and obtained necessary information and copays.
● Scheduled new appointments and answered multi-line phones using a professional demeanor.
● Ensured proper insurance information was entered into the system software (EPIC) and identified services requiring additional processing as needed.
● Provided administrative support and adapted to additional duties as needed to fill gaps. Medical Records Invoices, HIMS Department- Contractor May 2008 - Nov 2011
● Provided copies of medical records at UCLA Health Information Maintenance Services Department requested by insurance companies, attorneys, and copy retrieval services.
● Assisted with medical record abstractors in quality control.
● Drafted outgoing correspondence and reported to the manager regarding invoicing aspects. EDUCATION
Compton High School, Compton, CA 1993
Diploma, General Education
American Career College, Los Angeles, CA 2008
Diploma, Medical Billing
TECHNOLOGIES & LANGUAGES
Skills: Excel, Word, EPIC, QuickBooks, Insurance Verification, Patient Services, Operations Assistant, Medical Records, HIPAA Compliant
Languages: Spanish/English
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