Customer Service Representative
Resume:
Skills
Languages
CONTACT
Email:
************@*****.***
Phone:
Address:
Verano Street, P-10
Valencia City, Bukidnon
8709
Northern Mindanao
Philippines
HAZEL DIRECTO
Mindanao, PH +639********* +639*********
************@*****.*** https://www.linkedin.com/in/hazeldirecto/ BPO/CALL CENTER AGENT CSR/TSR SUPPORT (Inbound/Outbound) VIRTUAL ASSISTANT COLD CALLING SALES(Outbound) ENGLISH as a Second Language
(ESL) Tutor.
Highly competent communicator skilled in multitasking and effectivelyco mmunicating with others.
Excellent
communication skills
Tolerant and Flexible
Adaptation
Organizing and
Optimization Ability
Excellent Learning
Ability
Team Leadership
English
Work Experience
TERRY'S FLORISTS NJ United States
BPO ORDER PLACER
Assist customers with their needs in ordering flowers from the best local florists around the US.
Handle inbound and outbound calls from customers who are looking for the perfect floral arrangement for their occasions.
Served as a friendly, hardworking, and punctual employee. Worked in accordance with company values to achieve future goals. Utilized superior data visualization and data management skills. Dec.2022 - May.2023
MADANA MOHANA ACADEMY KIBAWE
BUKIDNON
FOCAL PERSON
Organizes and facilitates training, dialogues, conversation sessions, meetings, monitoring and other activitiesimmediately after the accomplishment of each phase of the project. Organized and prioritized work to complete assignmentsin a timely, efficient manner. Jun.2022 - Dec.2022
ACADSOC (Chinese Students) China
ENGLISH AS A SECOND LANGUAGE (ESL) TUTOR
May.2021 - Jun.2022
Provide students with high-quality material for learning and improving their English language skills.
Focus on teaching them how to pronounce words correctly and how to recognize the sounds of different letters.
Designed to help students of all levels, from beginners to advanced, to communicat e effectively and confidently in English.
BCM (Korean Students) Korea
ENGLISH AS A SECOND LANGUAGE (ESL) TUTOR
Provide students with high-quality material for learning and improving their English language skills.
Focus on teaching them how to pronounce words correctly and how to recognize the sounds of different letters.
Designed to help students of all levels, from beginners to advanced, to communicat e effectively and confidently in English.
Feb.2021 - Nov.2021
NATIVE CAMP (Japanese Students) Japan
ENGLISH AS A SECOND LANGUAGE (ESL) TUTOR
Provide students with high-quality material for learning and improving their English language skills.
Focus on teaching them how to pronounce words correctly and how to recognize the sounds of different letters.
Our course is designed to help students of all levels, from beginners to advanced, to communicate effectively and confidently in English.
Feb.2020 - Nov.2020
LGU VALENCIA CITY (Mayors Office)
Valenica City
ADMINISTRATIVE AIDE III
Answering phone calls and directing them to the appropriate staff members or taking messages.
Copying files and documents and organizing them in the office filing system or online database.
Responding to emails from clients, partners, vendors or other external parties and providing them with the necessary information or assistance. Curating schedules for the office staff, meetings, events or travel arrangements and sending re minders or confirmations.
Assisting visitors who come to the office by greeting them, checking their appointments providing them with directions or resources and ensuring their comfort. Sep.2013 - Dec.2019
VA WORKER'S HUB Valenica City Jun.2012 - Dec.2013 VIRTUAL ASSISTANT
The quality lead monitors the calls of the agents who work overseas and evaluates their performance.
The quality lead ensures that the agents follow the accuracy standards and achieve their quota f or the assigned section.
Operated with a willingness to embrace chance and adapt strategies accordingly. CIGNAL TV AND PLDT CARAVAN
QUEZON BUKIDNON
COORDINATOR & HOST
Offers manpower and dicers services.
Ensure the safety of our employer and follow all the regulations and standards.Worked wellindependently and on a team to solve problems. Effectively supported various company initiatives with a range of timelines. Mar.2012 - Jul.2012
LINK2SUPPORT (Inbound)
Cagayan de Oro City
PRODUCT SUPPORT REPRESENTATIVE (PSR)
Overseas quality lead.
Handle calls from customers in various countries who need help with their internet issues.
Troubleshoot problems with modems, routers, hubs, and switches, and guide them through the steps to fix them.
Provide feedback and coaching to the agents who take these calls and ensure that they follow t he quality standards and procedures.
Utilized superior data visualization and data management skills. Aug.2005 - Oct.2009
Education
MADANA MOHANA COLLEGES, INC
KIBAWE BUKIDNON, N orthern Mindanao Philippines
SHORT COURSES offered by TESDA, HILOT (WELLNESS MASSAGE) NCII May.2022 - Jun.2022
BUKIDNON ACLC COMPUTER COLLEGE
Valencia City, Northern Mindanao Philippines
Management Information, Bachelor of Business Management Jun.2017 - Apr.2021
IBA COLLEGE OF MINDANAO
Valencia City Northern, Mindanao Philippines
SHORT COURSES offered by TESDA, FRONT DESK NCII
Aug.2018 - Aug.2018
SYSTEMS TECHNOLOGY INSTITUTE (STI)
Northern Mindanao Philippines
Networking, Diploma of Information Technology
Jun.2003 - Apr.2007
Contact this candidate