Experienced client relations manager

Stanford L. Simmons II

Richmond, TX *****

346-***-**** ad0fk8@r.postjobfree.com WWW: Bold Profile

Professional Summary

Client Relations Specialist bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Skills

Customer Inquiries

Till Counting

Submission Preparation

Personnel Scheduling

Customer Accounts Management

Financial Statements

Social Perceptiveness

Legal Compliance

Complex Problem-Solving

Training and development

Time Management

Reading Comprehension

Software Applications

Work History

08/2021 to 06/2023

Title Specialist Coordinator

VROOM, INC – Houston, TX

Processes high volume of transactions for In and Out-of-State registrations, ensures tax and title documents are completed and processed with high accuracy for all states

Manages transfer of ownership of paperwork within DMV regulations for In and Out-of-State transactions

Maintains awareness of updates and changes within the tag and title documentation practices, standards, and processes across all states

Interacts with customers and employees in resolving titling and vehicle registration and all other general related issues

Responsible for meeting and maintaining departmental performance indicators and team metrics

Follow up with customers regarding outstanding paperwork questions and to ensure expedited return

Follow up with customers regarding outstanding missing requirements.

Performed data entry and other administrative tasks to keep records and files organized and accurate.

Communicated with customers to resolve common title issues.

06/2020 to 08/2021

Veterans Compensation Coordinator

Veterans Evaluation Services – Houston, TX

Assisting providers and Veterans on exam days in any manner needed

General problem solving in a solutions-oriented manner for both providers and Veterans as well as updating case statuses as available.

Properly modify changes and document information in OMS

Forward calls to staff members in other departments

Notify providers of cancellations for appointments scheduled within 72 hours from time of call

Submit templates and other requests to various individuals and departments within the Agency.

Maintain maximum security implementing and enforcing HIPPA with medical providers, veterans, and VA employees.

Receive/submit power of attorney forms to diagnostics.

Sustain a low call time of 5 minutes or less per call.

Respond efficiently to web contacts and emails sent by veterans

01/2018 to 04/2020

Elite Consultant and Order Protection Coordinator

Rodan and Fields – San Ramon, CA

Handle inquiries regarding orders, billing, commissions, and other consultant issues from Rodan + Fields' consultants and retail customers, with the highest degree of courtesy and professionalism with a focus on first contact resolution to resolve issues within one call/one email

Trained team members on new procedures and policies implemented by upper management.

Convey written information clearly and effectively through both formal and informal documents.

Convey information orally, in such a way that the recipient(s) comprehends the message.

Handle fraud calls and emails as part of the Order Protection Team

Research, refund, and report all inquiries regarding fraudulent accounts.

Assist with other duties as assigned by management.

11/2016 to 12/2017

Patient Dispute Coordinator

Dylex Medical – Sacramento, CA

Successfully gathered investigative information in regards to disputes brought forth by patients.

Regularly screen claims and disputes during the early phase of the process.

Assist the patients with continuous instruction throughout the claim process.

Work with various departments involved with the dispute process. i.e. management, customer service, legal operations, appeals and outside counsel.

Repaired patient relationships by responding to inquiries, identifying and assessing patients' needs, explaining resolutions, and follow up consultations as needed.

Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.

10/2015 to 11/2016

Warranty Specialist

Old Republic Home Protection

Assisted home owners with warranty claims and inquiries over the phone

Verified active accounts with home owners and mediated communication between home owners and contractors

Worked with contractors to ensure proper reimbursement from Old Republic in regard to services rendered

Established and maintained good business relationships with the home owners and contractors

Regularly met variable goals ensuring professionals and customers received exceptional service.

Checked documentation for accuracy and validity on updated systems.

Processed and recorded new policies and claims.

02/2007 to 06/2015

Director of Student Services

Bay Ridge College – Kendelton, TX

Successfully recruited staff and students to fill the office staff

Assisted students (current and perspective), as well as public, with inquiries regarding financial aid and grant information, housing, student employment, as well as recruiting.

Extensive phone interaction with students, parents, as well as school faculties from all over the world regarding recruitment information, financial aid, school debt, foreign study programs, and official transcripts

Operated as the head organizer of all recruitment functions as well as college fairs and high school visits.

Implemented and recruited companies for sponsorship with our “New Graduate” program

Company participation tripled during my tenure, leading to more students obtaining employment directly out of college.

Increased applications for admissions by 54% after creating the high school mentor program.

Assisted vice chancellor with the successful organization of fundraising events, as well as securing financial donors for the school.

Operated as head of all logistical operations for the recruiting department, with a team of nine employees under my supervision.

Assisted Human Resources department with interviews, benefits, and the recruiting and hiring of personnel for the student relations department.

Created and organized successful team building seminars for the staff every three months to discover better ways to assist our students (prospective, current as well as former)

Our unpaid tuition bills dropped by 68% after implementing these workshops in August of 2010

Meanwhile, enrollment saw an increase of 82%, also after the implementation of these team-building activities.

Developed and implemented student success initiatives to recognize and encourage achievement.

Assisted in development and implementation of faculty development plans.

04/2003 to 01/2007

General Manager

Royal Inc – Houston,TX

Responsible for maintaining weekly and monthly financial records, including booth rentals, merchandise sales, online orders and advertising.

Staffed and oversaw the operations at the distribution warehouse i.e

Logistics, shipping and receiving products and inventory.

Insured that all orders were shipped to the proper location in a timely manner.

In charge of hiring staff as well as tracking progress of the workforce

First point of contact regarding clients, consumers, and potential customers for distribution

Implemented continuous education for salon employees i.e

Advertising, customer service, as well as money management

Created media advertising campaigns including print and online.

Also implemented social media campaigns during the early years of the social media inception making our salon one of the first businesses in Houston to utilize social media.

Organized all customer appreciation events.

Increased revenue 98% during my tenure as general manager

Named Houston Chronicle small business of the year.

Developed and implemented strategies to increase sales and profitability.

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

08/1998 to 02/2003

Client Relations Manager

Simms and Associates Consultants

Managed a small group of seven client service specialist in a small call center

Assisted consultants with client projects

Responsible for coordinating research teams

Responsible for the preparation of client presentations i.e

Power point, assembling of packets and all other print correspondents

Assisted with the launch and maintenance of the company web site.

Informed customers of additional services offered by company to develop opportunities for sales revenue.

Education

05/2010

Associate of Arts: Organizational Communications

Bay Ridge College - Kendleton, TX

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