Hotel Guest Customer Service

Hotel housekeeping employee with ouer four years of experience in providing excellent

housekeeping services in hotel settings. Seeking to bring my expertise and high-performance standards into a housekeeping role.

PROFE S SIONAL EXP ERIEN CE

Pechange Resort & C asino

Hotel Housekeeper, February 2022 - M arch 2022

• Work on a team of 60 staff housekeepers to service 188 hotel rooms daily

• Coordinate hotel-wide laundry workflow to fulfill hotel guest laundry requests in under 2 hours

• Arrange car washes and vacuuming services in accordance with guest requests

• Assemble complimentary gift baskets and champagnes to greet news guests at their arrival

• Clean and stock rooms according to established quality standards; duties include replacing used towels and linen, making beds, vacuuming room carpet, washing floors, and restocking guestroom and bathroom items PALA CASINO & SPA PALA, CA

Hotel Housekeeping Assistant, June 2016 - March 2020

• Maintained and updated lists of 110 vacant rooms that required housekeeping attention before the arrival of their next occupants

• Assigned duties included restocking hotel rooms, cleaning windows, tracks, and bathroom surfaces, polishing all furniture and silverware, removing trash and replacing trash bags in assigned rooms, inspecting all room equipment, and reporting on maintenance issues

• Performed sewing repairs for guests' clothing and worn-out upholstery in the hotel rooms

• Coordinated the delivery of extra room furniture, beddings, linen, and towels per guest requests

ED UCATION

• High School Diploma

AD DITIONAL SKILLS

• Strong ability to handle work and staff pressures in a fast-paced environment

• Team player with excellent interpersonal and customer service skills

• Strong written and verbal communications skills - Bi-lingual Millagros Lewis

1476 Bourdon Bell Dr Se

Conyers, GA

Cell: 760-***-****

Email: ad0co3@r.postjobfree.com

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