Customer Service Support Specialist

JENNIFER

LOLLAR KENNEWICK, WA

509-***-**** ad0c1b@r.postjobfree.com

Professionally answer main telephone line, screen and direct calls. Meet and greet visitors as they arrive; advise appropriate staff members upon arrival. Excellent organizational skills, detailed-oriented, and have a lot of experience with administrative tasks. I’m very personable and have strong communication skills, which will work well in an office environment with co-workers. Work well on my own with little to no supervision. Have maintained managers daily/monthly schedule as well as preparing presentations as needed. Am willing to learn and listen to other ideas to improve my work environment. EXPERIENCE

SECURITY SUPPORT SPECIALIST

Kadlec Hospital / Richland, WA

2020 - PRESENT

Worked during the start of “COVID” screening visitors as they enter the hospital. Provided customer service to hospital staff and visitors. As guidelines lifted – than directed visitors to the appropriate room numbers as well as individuals with appointments to the correct department. Worked closely with the security department. MANAGER/TEAM LEAD

Jack in the Box / Kennewick, WA

2017 – 2021

Assisted with preparing and taking orders for customers. Excellent customer service was provided. Worked with preparing weekly schedule/keeping restaurant clean along. with stocking items. Maintaining my own till along with managing others.

SECRETARY

Hanford / Richland, WA

1988 - 1998

Assisted with maintaining my manager’s schedule, preparing presentations for DOE and employee meetings. Worked under little supervision as manager was in meetings. Supported around 25 employees with little supervision; preparing timecards, maintaining QA handbooks and doing Data Enty.

EDUCATION

COMPUTERIZED BUSINESS SYSTEMS

Trend College

FEBURARY 1989

• Distinguished member of university’s Accounting Society

• Relevant Coursework: Advanced Financial Accounting & Reporting SKILLS

• Microsoft Software (i.e., Word/Excell/PowerPoint)

• Cashflow planning and management

• Typing, 10-Key, Multi-Tasking, Copy Machine

• General Bookkeeping (QuickBooks)

• Exceptional communication

• Managing filing systems

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