Customer Service Front End

Luwanda Dargan

Top-Performing Manager and Customer Service Represtative

A people-oriented professional with 15 years of customer service experience and over five years of management experience within fast-paced, customer based settings. Strengths include the ability to work equally well independently or as a member of a team; exceptional analytical and organizational skills; polished written and oral communication skills; a high level of self-motivation; a dedicated and committed nature; and the ability to develop and maintain relationships with people of all ages, cultures and backgrounds. Industrious, energetic and outgoing. Experienced and driven Advertising Manager with international experience in Digital Display, Programmatic, VOD, and Social Media Planning. From 2012-2017, my direct efforts expanded the company’s active customer base by more than 15%.

Known for creating and implementing training that expands team member capabilities and instructs users on system utilization/improvement. Works with government, civilian, and corporate stakeholders. 341 Gaillard Road Moncks Corner SC 29461 854-***-**** ad0brb@r.postjobfree.com WORK EXPERIENCE

Burger King — Front End Manager

New generation day care — Child Care Specialist

06/2007 to 01/2013, Goose Creek SC

Front End Manager June 2007 – Jan 2013

Burger King, Goose Creek, SC

• Coordinates foodservice activities of restaurant or other similar establishment.

• Estimates food and beverage costs and requisitions or purchases supplies, equipment, and food and beverages.

• Confers with food preparation and other personnel from the dining room, bar and banquet team to plan menus and related activities.

• Oversees cleaning and maintenance of equipment and facilities and ensures that all health and safety regulations are adhered to.

• Directs hiring, assignment, training, motivation and termination of personnel. Investigates and resolves food quality and service complaints. May develop marketing strategy, and implement advertising and promotional campaigns to increase business.

• May review nancial transactions and monitor budget to ensure e cient operation and to ensure expenditures stay within budget.

Developed and maintained reporting procedures for tracking the effectiveness of various programs. Supervised and motivated staff by recognizing and rewarding individual achievements, maintaining a positive attitude, encouraging creativity and delegating tasks appropriately. Evaluated programs to determine necessary equipment and supplies and maintained inventory controls.

Churches Chicken — Assistant Manager

EDUCATION

Berkeley High School — High School Diploma

01/2003 to 03/2007, Goose Creek SC

Child Care Specialist Jan 2003 – March 2007

Moncks Corner, SC

• Plans and implements educational curriculum and recreational activities for preschool-age children, which re ects developmental, cultural and linguistic appropriateness.

• Uses routines, activities and experiences in the daily program that achieves the goals of the Individualized Family Service Plan (IFSP).

• Provides a balanced daily program of child-initiated and adult-directed activities including individual and small group activities.

Assisted in the creation of a classroom environment conducive to learning and appropriate to the physical, social and emotional development of students.

10/2020 to Present, Moncks Corner SC

Translated and assembled business requirements into detailed, production-level technical speci cations, detailing new features and enhancements to existing business functionality. Deployed technical and project management consultants to projects with client companies in all business sectors. Worked with employees on career development plans, skill building, and placement onto project opportunities maximizing career growth experience. Interviewed job candidates and conducted new employee orientations and other onboarding activities. Oversight of all banking, inventory and control of food and beverage requirements including alcohol, sanitation and safe- serve certi cations. Provided corporate catering for events including venue design and set-up. Managed staff of 100 individuals including hiring and terminations.

Develop and execute strategy to enhance and maintain facility productivity and eliminate or improve the unproductive aspects of the current strategy. Plan and execute social, diversity and training activities to maintain a well trained and cohesive team. Mitigate expenses by accurately forecasting and scheduling employees based on hourly and daily projected workload.

08/1997 to 06/1999

Academics

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