Customer Service Medical Billing

Nicole Hughes

***** ****** ****** **** #*,Marietta,OK 734*****-***-**** ************@*****.***

Professional Profile

Driven, dependable, hard working individual seeking to combine 10+ years of professional customer service skills and medical education to secure employment within an innovative healthcare organization. Able to provide consistent, accurate, and timely services to clients by strictly adhering to policies, procedures, and quality guidelines.

Proficiencies: MS Excel; MS Word; MS PowerPoint; Typing CWPM; Typing Speed: 45 WPM

Skills: Problem solving skills; Time management skills; Attention to detail; Customer Service oriented; Able to work independently

Honors/Awards: Dean’s List - Ultimate Medical AcademyMaintained a 4.0 during every semester attended

Key Qualifications

Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO PPO POS) Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT)

Certifications

American National Standards Institute (ANSI) - Conference for Food Protection (CFP) – Chicago, IL

ServSafe Food Protection Manager Certification

Certification obtained to provide instruction for Food Handling CertificatesLicense number: 18302261

Education

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2024

Fully accredited, accelerated program providing instruction in medical billing and ICD-10, CPT and HCPCS coding for diseases, surgeries and medical procedures. Program content includes electronic health record (EHR) systems, accounting methods, and processes for preparing and submitting healthcare claims. Research, professional writing, critical thinking and communications skills are emphasized throughout the program.

Trident Technical College Associate of Arts, 1994

Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) accredited institution offering university transfer associate degrees, applied technical associate degrees, diplomas, certificates, high school dual enrollment partnership, and workforce training. Areas of study included humanities, mathematics, biological sciences, and language arts

St Andrews Parish High School High School Diploma, 1992

Received a Regents Diploma. Participated in FBLA, Spanish Club, Concert and Marching Band.

Professional Experience

WinStar World Casino & Resort - Thackerville, OK

07/2022 - 02/2023

Customer Service Representative

Answered incoming calls from casino guests and members of the Chickasaw Nation Tribe in a timely fashion

Typed in key information to access WinStar calendar of events, restaurant information, and player account information

Made complementary and fee-based hotel reservations for Base, Premier, and Elite Rewards Club Members

Contacted security as a result of any emergent situations that occurred on the premises

Auguste Escoffier School of Culinary Arts - Austin, TX

07/2020 - 11/2021

Inventory Control Specialist

Managed outgoing distribution of dairy, poultry, seafood, meats, and fruits & vegetables utilized by instructors and students in both Culinary and Pastry & Baking programs

Ordered products from distributors to maintain necessary dry goods inventory

Weighed out ingredients, defrosted, or precooked items necessary for classroom instruction.

Met weekly with instructors to verify special orders and replenishment of classroom supplies

All Metro Health Care - Lynbrook, NY

01/2019 - 06/2020

Home Health Aide

Assisted clients with daily living activities to include meal preparation and hygiene

Completed grocery shopping, laundered clothing, and picked up prescriptions

Light housekeeping duties included sweeping, mopping, dusting, washing dishes, and trash removal

Accompanied clients to doctor appointments and specialty clinics

NetTel USA - Farmingdale, NY

03/2018 - 01/2019

Customer Service Representative

Made outgoing calls in attempt to collect unpaid balances and to reinstate cancelled services through T-Mobile, Time Warner Cable and several financial institutions

Maintained daily logs and meeting quotas for customer interactions, customer retention, and saved accounts

Sponsored and shadowed new hires during their transition from classroom training to working on the sales floor

United States Navy - San Diego, CA

11/2001 - 10/2005

Assembly Worker/Machine Operator

Supervised a team of 10 - 15 subordinates during my two year tenure as a Petty Officer 2nd class with the San Diego Naval Station Combined Bachelor Housing Unit

Served aboard CVN-69 USS Dwight D. Eisenhower as departmental Repair and Damage Control Petty Officer

Provided engine maintenance and upkeep of various land and water based vessels used for transportation by the United States Navy

Volunteer Experience

None Applicable

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