Case Manager Team Leader
Resume:
DOROTHY WILLIAM
BROOKLYN, NY,*1203
ad07lx@r.postjobfree.com
Professional Summary
● Skilled team player with a strong background in community service. Works well independently to handle assignments and is always ready to go beyond basics assignments. Quick learner with good computer abilities.
Skills
● Discharge planning ● Community resources
● Research ● Verbal communication
● Care DHS Portal ● Prioritization
● Multitasking
● Bilingual Haitian-Creole
Experience
Temp Case Manager June 2023-Current
Platinum Community Care Asylum Seekers Hotel/Shelter
● Responsible for Asylum seekers and refugees families who are currently living in a shelter
● Apply and assist families with social services benefits
● Conduct outreach to Doe, Charter schools, via the Internet, community, and word of mouth,
● Case planning for long-term transitioning to permanent housing
● Assist guests with court documents and referred guests to right social and medical services
● Provide crisis intervention in acute situations in physical or emotional distress
● Monitored and logged guests' interactions
● Weekly input in the Congito database
● Light housekeeping for breakfast, lunch, and dinner
● Monthly room checks in guests' rooms
● Shelf starter, team player, and can work independently. Temporary ERAP Case Manager / Team Leader June 2021 May 2020 Good Shepherd Services Brooklyn, NY
● Trained in ERAP OTDA portable for the emergency rental assistance program.
● Daily calendar assigned caseload of clients applying for emergency rental assistance.
● Process tenants' and landlords' applications.
● Assist with pop-up events and daily walk-ins
● Scanned and uploaded required documentation to each individual client's applications.
● Reported daily case notes for each client on a spreadsheet.
● Submitted daily CBO reports to Program Managers.
● Problem-solving with clients and coworkers manage day to day activities
● Confidence in leading, communication, skillful and negotiating skills Youth Team Leader (Volunteer) Mar 2013 Current
Church of God Cortelyou Brooklyn, NY
● Designed, and prepared youth program activities.
● Counsel adolescents and troubled youths.
● Assist individual populations to interact with church services.
● Ensured and spread daily uplifting events to the community. Housing Case Manager Oct 2019 May 2021
Pibly Residential Brooklyn, NY
● Assigned 10-15 caseloads to class members that are in the adult home and community.
● Organized files and maintain class members' documents.
● Assist with class members moving into the community.
● Furnished apartments for class members to be moved into the community.
● Daily report progress notes on awards, and file documents accordingly.
● Visit apartments reported repairs as needed, and advised class members on ADL skills.
● Monitor medical and mental medications.
● Collaborate with class members and service providers with medical and mental appointments.
● Coordinate with class members, and services providers for service plans.
● Ability to work independently or in group settings working professionally under stressful intervention crises.
● Assist class members with Social Security and government benefits.
● Work with class members with money management and utilities monthly to be independent in supportive housing program.
DSP Residential Counselor Mar 2017 Apr 2019
Urban Resources Institute New York, NY
● Worked independently and in a group setting with class members.
● Assist with class members' ADL skills.
● Trained and administered medications as prescribed for each class member.
● Responsible for cooking, food shopping, and housekeeping ˉ Travel with class members for daily or weekly outings.
● Knowledge of class members' medical and mental diagnoses ˉ Recorded class members' services and progress daily.
DSP Counselor Oct 2014 Jul 2015
Birch Family Services Brooklyn, NY
● Residential per diem– ˉ Provided direct care support to individuals who need assistance daily.
● Trained individuals on simple chores to maintain home ˉ Administer medication to certain individuals daily ˉ Documented individual behavior ˉ Kept residential clean light housekeeping ˉ Accompanied individuals to appointments ˉ Assist individuals to live independently. Administrative Assistant Feb 2014 Sep 2014
Henry Street Settlement Domestic Violence Shelter New York, NY
● Provided administrative support for the program director using Excel spreadsheets.
● Help resolve different situations promptly and sufficiently.
● Kept monthly and quarterly stats and reports in a timely manner.
● Maintained and updated the operating procedure manual and program forms.
● Outing and distributing incoming mails and emails ˉ File, organizing, photocopying, scan documents light housekeeping ˉ Translated to clients who do not speak English ˉ Attended and interacted in outreach community groups ˉ Assisted and supported clients to obtain permanent housing.
● Encourage self-empowerment to clients and children. Education
Caliber Training Institute Northeast Metro Tech Voke H Affiliations
10 years of excellent experience in Customer Services, domestic violence, families in crisis, and mental health.Extensive experience with volunteer coordination including recruiting, training, and organizing activities.Active listener to victims and individuals to find valuable resources for clients.Able to motivate small or large groups for community outreach groups.
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