Call Center Client Care
Resume:
DORCAS MULENGA
Name: Dorcas Mulenga
D.O.B: *th July 1997
Marital status: Single
Mobile number:
Email:
ad05wr@r.postjobfree.com
SKILLS • Teamwork
• Computer Programing
• Computer
• Time Management
• Mathematical Problem Solving
• Communication
EDUCATION 2022-2023 African Institute of Mathematical Sciences- Cameroon
Master’s Degree in Fundamental Science
2017-2021 The Copperbelt University
Bachelors of Science in Mathematics
2013-2015 Chililabombwe Secondary School
General Certificate of Education, Ordinary Level
LANGUAGES English
French (Beginner)
WORK
EXPERIENCE
2022 Client Care Solutions
Call Center Agent
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2016 PEP STORES
Sales lady
HOBBIES Cooking, Reading, Music, Adventures, soccer, volunteering
AWARDS School of Mathematics and Natural Sciences Scholarship
African Institute of Mathematical Sciences
Scholarship
UNDERGRADUA
TE THESIS
Title: Laplace Transforms
Supervisors: Professor A. Phiri (The coordinator) and Mr. Timothy Sinyangwe
Description: The thesis explored the use of Laplace transforms which helps us to transform the complex differential equations to simple problems where solutions can easily be obtained
ACCOMPLISHM
ENTS
• Certificate in Basics in Microsoft Word, Excel,
Publisher, PowerPoint, Communication skills,
Entrepreneurship and Human Development.
• Certificate in Customer Care
• Certificate in data analysis using SPSS, STATA and EXCEL
REFERENCES Name: Professor A. Phiri
Position: Senior Lecturer at the Copperbelt University Email: ad05wr@r.postjobfree.com
Name: William Sakala
Position: Head of Mathematics department
Email: ad05wr@r.postjobfree.com
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