Customer Service Account Management

KELLIE BRANNON

Newark, OH

740-***-**** **************@*****.***

https://www.linkedin.com/in/kellie-brannon

CLIENTRELATIONS INSURANCEADJUSTER

Account Management Communication Collaboration A personable, detail-oriented, exceedingly accurate and organized with a strong understanding of recruiting, planning, account management, and sales. Self-starter with excellent oral and written communication skills ready to take the next step in her career.

SKILLS

Account Management Flexibility Business Development

Customer Relationship

Management

Sales

Self Control

Research

Empathy

Planning Recruiting Data Entry

Collaboration

Attention to detail

Active Listening

CAT

Teamwork

Computer Skills

Scheduling

Leadership

Interpersonal skills

Adaptability

Motivation

Conflict Resolution

Communication

Problem Solving

Organization

Self Management

Dependability

Flexibility

PROFESSIONALEXPERIENCE

Spectrum Charter Communications September 2022-Presant Customer Service Representative

● Customer service role resolving customer billing inquiries and account issues,

● adjusting services as requested, and upholding positive customer relationships.

● A flexible communicator and good listener who can multitask to solve problems.

● Billing Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on every customer interaction. It's about building relationships and turning the knowledge you gain in training into customer service wins.

● To provide over-the-phone account and payment support services, including maintenance, activations, and packaging,

● How and when to schedule field visits and escalate calls to your support team. YMCA –Newark, OH February 2022-December 2022

Kellie Brannon

Résumé – Page2

Member Service Reprehensive

Deliver excellent customer service to all members, guests, and program participants. Proactively respond to member and guest needs, promote memberships and programs, and maintain cleanliness and organization of the work area.

Provide excellent, timely and courteous customer service to members, guests, and program participants in order to contribute to member retention.

Maintain knowledge of current membership and program policies, procedures and fee structures.

Enroll new members, process membership renewals and register program participants. Ensure the accuracy and completion of all required forms.

Handle and resolve membership concerns. Inform supervisor of unusual situations or unresolved issues.

Efficiently and accurately enter membership and program registrations into the point of sale system.

Accurately reconcile daily cash drawer with receipt system reports.

Maintain a clean, supplied and organized member service desk.

Distribute mail.

Present a professional appearance to all employees, members and guests.

Provide administrative support to staff as needed. Park National Bank-Newark, OH May 2022-September 2022

● Partner with the branch management team to implement membership policies (SOP’s) and all systems that support branch membership, program and marketing objectives.

● Enter membership and program registration data into HRIS operating system

● Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch.

● Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count

● Participate and recruit participants for member challenges also known as member visit drivers.

● Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.

● Ensures established processes for touring and following up with membership inquiries are followed.

● Assist with the attainment of membership department strategic plan goals.

● Provide feedback and offer solutions regarding gaps in service and/or member concerns.

● Work continually towards self-development to stay current on customer service, sales, and

“Leader” procedures & practices.

● Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills

● Effectively handle conflict and member complaints, with the support of the center Membership Director

● Performs all other duties as assigned.

Supreme Council of the Grottoes of North America Gahanna, OH October 2020-May 2022 Administrative Assistant

Kellie Brannon

Résumé – Page3

Invoicing and updating Grotto information in various systems.

Creating magazine publications three times a year,along with other handouts and printings.

Event Coordination for the board meetings two times a year along with the annual convention.

Collaborates with the Treasurer on billing and deposits.

Responsible for answering calls, troubleshooting customer concerns, and manning the primary Grotto Inbox.

Distributing letters and updates to the Grottoes. Ohio Indemnity Company Newark, OH July 2016-May2020 Insurance Adjuster

Identified and collected evidence and determined its value to a specific claim.

Conducted interviews, gather detailed information and completed investigations.

Created and managed timely, clear, and accurate documentation and work flow throughout the life of a claim, inaccordance with the StandardOperating Procedures.

Worked with Kubota dealerships to coordinate estimates, repairs, emergency repairs, and transportation.

Collaborated with team members, managers, and organizational leaders on case investigations.

State Farm Insurance Company Newark, OH March 2003-May 2016 Insurance Adjuster

Provided exceptional customer service to ensure clients’ needs are meant.

Diligently examined claims forms and other records to accurately determine insurance coverage.

Continuously improved methods to investigate and assess damage to property and created property damage estimates.

Interviewed and corresponded with claimants, witnesses, police, or other relevant parties to determine

claim settlement, denial, or review by utilizing strong communication skills.

Investigated, evaluated, and settled claims by applying in-depth technical knowledge.

Utilized strong employee relations skills to bring about fair and prompt disposal of cases that

contributed to a reduced loss ratio.

EDUCATION

Mt. Vernon Nazarene, Newark, Ohio

Bachelor of Business Administration

ADDITIONALCREDENTIALS

Kellie Brannon

Résumé – Page4

TECHNICALSKILLS Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Publisher), Windows, QS1, Xactimate Estimates, Xactcontents, ECS, Internet based data systems, Cisco phone systems

LANGUAGES Sign Language

HONORS& AWARDS Spot Award – State Farm Insurance

Highest Team, subrogation recoveries – State Farm Insurance PROFESSIONAL

DEVELOPMENT

Staff Adjuster’s License, CT, DT, FL, GA, KY, LA,NC,NH,NM,OK

,RI,SC,TX, VT,

WV &WY

ORGANIZATIONS Toastmasters

Women in Insurance

MAG

VOLUNTEERING

EXPERIENCE

Youth Leader – Newark Nazarene

Nursery – Newark Nazarene

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