Sales Manager, Department supervisor, project manager Customer Service

JERRY DOWNING

Plano, IL ***** 630-***-**** ad04ir@r.postjobfree.com

Professional Summary

Dedicated to providing the best customer service and expertise while making a first impression with customers that the company I represent and their products are the best in the industry. I will show customers based on the companies and my commitment that we will be there for them providing the best solutions, products and prices for their products. I want to build on existing clients trust while looking for new opportunities with customers in markets that we have not been able to reach. My experience and dedication in the field of plastic joining technology is all I've known for the past 33 years.

Skills

• Experience in sales finding new customers

while servicing existing ones. Application and

equipment knowledge, horn design,

quoting, ultrasonic, vibe and spin welding

equipment and knowledge in multiple

plastic bonding processes

• Customer service specialist

• Project Managing multiple orders

• Great communication skills with internal

group; Engineering, sales, manufacturing

• Traveling experience working with customers

and co-workers as needed both domestic

and internationally

• Dedicated employee

• Trade Show experience both domestic and

internationally

Work History

Sales Manager Chicago Midwest 05/2022 to 09/2023

MS Ultrasonic Technology, LLC – Plano, IL

As a Sales Manager working out of the Chicago office, My responsibilities include but were not limited to finding new and servicing existing customers within my territory which include the complete Midwest from Minnesota to Florida.

Telsonic Ultrasonics Inc. – Geneva, IL 01/2019 to 05/2022 As a Sales Manager working out of the Chicago office, My responsibilities include but are not limited to finding new and servicing existing customers within my territory which include Illinois, Indiana, Wisconsin, Minnesota, North & South Dakota, Iowa, Nebraska, Parts of Colorado, Kansas, Missouri. I also have specific clients in New York and Pennsylvania and Massachusetts. Automotive Region Program Manager 11/2016 to 01/2019 Dukane I.A.S. – St. Charles, IL

As Automation Region Program Manager, I managed all new customer placed orders pertaining to vibration, hot plate, IR, IR/Vibe plastic bonding welders and tooling. I was the liaison between the customers, sales, engineering, production control, manufacturing, assembly, run-offs and shipping.

Used Equipment Sales Manager 01/2014 to 01/2019

Dukane I.A.S. – St. Charles, IL

As Used Equipment Sales Manager at Dukane I.A.S., I was in charge of maintaining all used equipment in a designated part of the warehouse, managed all incoming email and phone call inquirers from customers and the sales team world wide. I provided quotes to our sales and internal sales group pertaining used equipment that was formally sent to the sales team and customers. When orders were placed, I provide the equipment to our internal final inspection team for complete testing prior to shipping to the customer. Sales for used equipment prior to my taking over this position were under $30K. My first year in this position, sales were $485K. Last year sales alone I was able to sell $1.465 Million in used equipment. Sr. Project Engineer 12/2006 to 11/2016

Dukane I.A.S. – St. Charles, IL

• As a Sr. Project Engineer at Dukane I.A.S. I was responsible for reviewing and quoting tooling and equipment for all new incoming plastic joining applications from the central region of the U.S. as well as international submitted by Sales Engineers. I would also Program manage new orders placed by customers which included testing and final run-offs with customer either at our facility or the customers. I would also troubleshoot existing issues with customers and travel as needed. For the last three years of my tenure in this position I traveled worldwide troubleshooting customers plastic application and machine set-up issues with ultrasonic, spin welding and heat bonding.

Project Engineer 08/2001 to 12/2006

Dukane I.A.S. – St. Charles, IL

As a Project Engineer at Dukane I would review the central region and international applications, quote and design new tooling and equipment, program manage new orders for ultrasonic, spin, thermal heat welding equipment and tooling for new orders. Central Region Technical Coordinator 04/2000 to 08/2001 Dukane I.A.S. – St. Charles, IL

As the Central Region Technical Coordinator at Dukane I was in charge of reviewing new applications and quoting Ultrasonic, Spin and Thermal equipment and tooling. I would coordinate with the design team and manufacturing on completion dates. I would also work with the customers during their systems runoffs.

Automotive Sr. Tooling Design Engineer 04/1999 to 04/2000 Dukane I.A.S. – St. Charles, IL

As the Automotive Sr. Tooling Design Engineer at Dukane I was in charge of designing all Ultrasonic horns that were ordered by customers in the Automotive region worldwide. I would work closely with the application engineers, sales and customers. I worked in both AutoCad and SDR 3D design. Tooling Design Engineer 03/1998 to 04/1999

Dukane I.A.S – St. Charles, IL

As a Tooling Design Engineer at Dukane Corporation, my responsibility was to design new Ultrasonic horns for new orders placed by customers. I also worked in our tooling check out lab verifying all horns ran correctly and met specifications.

Supervising Manager Of Manufacturing Ultrasonic Equipment 02/1995 to 03/1998 Dukane I.A.S. – St. Charles, IL

As Supervising Manager of Ultrasonic Equipment Assembly at Dukane, I was responsible for organizing the assembly of equipment based on customer orders, Sales Demos, Shows and Lab equipment. I was responsible managing 25 department employees, scheduling, quality and meeting on time shipments.

Custom Ultrasonic Assembly 04/1992 to 02/1995

Dukane I.A.S. – St. Charles, IL

As a Custom Ultrasonic Assembler at Dukane Corporation, my responsibilities were to build custom and standard ordered ultrasonic equipment. I also worked with the assembly of custom work cells. Set-up For Assembly 06/1992 to 04/1993

Dukane I.A.S. – St. Charles, IL

As a Set-up for Assembly at Dukane I was responsible for setting up all work stations for assembly workers on lines that ran continuous productions for stock prior to orders. Assembly Line Worker 08/1990 to 06/1992

Dukane I.A.S. – St. Charles, IL

As an Assembly Line Worker at Dukane I was responsible for assembly runs of 2000 units or more depending upon the stock order sizes and maintaining a portion of that product at an above rate as to meet the departments standards or better. I was the anchor in the assembly line which had to keep a very steady pace.

Education

Cad Design 2006

Pro E Wild Fire Cad Training - Naperville, IL

Cad Design 2001

Harper College - Algonquin, IL

Plastics 1997

Elgin Community College - Elgin, IL

Supervisory Of Management 1995

Wabaunsee Community College - Sugar Grove, IL

Contact this candidate