Customer Service Client Services
Resume:
Melissa M. Norton
Capable worker seeking the opportunity to showcase managerial background while utilizing strong intuition and interpersonal skills in order to further the prosperity of the organization
24382 Main St.
Felts Mills, NY 13638
*************@*****.***
EXPERIENCE
Bank of America — NY — Sr. Client Services Representative
July 2018 - January 2020
Interacted with clients in a professional manner
Practiced active listening to understand and resolve client issues
Multi-tasked across various mediums in efficient manner
Mc. Pike Addiction Treatment Center — Whitesboro, NY — Intern
July 2011 - December 2012
Ensured staff were properly integrated in program services
Leveraged staff expertise in facilitating group counseling sessionsEducated patients on the disease of chemical dependency
Helped patients through the recovery process
Educated patients on disease of chemical dependency
Friendly’s — Utica, NY — Manager
September 2008 - September 2009
Organized and maintained duties of opening and closing organization
Administered schedules while accounting for needs of large staff
Upheld quality and safety standards to maintain customer satisfaction
Turning Stone Resort & Casino — Verona, NY — Supervisor
September 2007 - September 2008
Instructed and motivated staff to accomplish goals
Trained alongside management staff
Ensured stellar customer service for over 1,500 diners
Distributed tasks according to employee strengths
US Army — Ft. Bliss, TX — Food Service Supervisor
June 1998 - January 2007
Conducted team-based and individual training of 10-25 personnel
Improved efficiency of service
Performed sanitation and food protection procedures
Lead efforts to keep equipment in excellent condition
Education
MVCC — Utica, NY
2009 - 2012
Human Services - AAS
Chemical Dependencies - AAS
Certifications
US Army Culinary Arts — Ft. Bliss, TX
2006
Culinary Art Certificate
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