Fort Mill Loan Processor

Denzel M Marshall

*** ****** ***** ** ******* SC, 29706 • 832-***-****• ad02x6@r.postjobfree.com:ad02x6@r.postjobfree.com

mailto:ad02x6@r.postjobfree.com

PROFESSIONAL OBJECTIVE

To utilize my communication, problem solving, and decision- making skills in a challenging position with a successful organization that offers unlimited growth opportunities.

Professional Experience

One Main Financial, Fort Mill, SC

Collector II/ Senior Loan Processor

Jan 2021-Present

Manages a pipeline of approximately 70 + loans at any given time.

Collect and track all documentation and information needed to close loans in a timely fashion.

Monitor loans to ensure compliance with all State and Federal regulations.

Ensures final terms of loans meet expectations of all parties while turning a profit for company.

Interact on a daily basis with clients, financial advisors, Wealth Managements Bankers.

Ensured excellent service standards, response efficiently to customer inquiries and maintain high customer satisfaction.

Provide appropriate solutions and alternatives within the time limit; handle customer complaints.

Process customer accounts and file documents; keep records of customer interactions.

Aarons Sales and Lease Charlotte NC

Accounts Manager

May 2019 – Dec 2020

Resolved Complaints and kept track of all transactions and processes that pertained to the customers desires.

Collected and Analyzed date concerning consumer behavior to understand customer needs.

Communicated with clients to ensure all of their needs were understood and addressed.

Helped customer with emails, phone calls, online reservations and in person meetings.

Ensured timely and successful deliveries to customer needs and objectives.

Wells Fargo Home Mortgage, Fort Mill, SC

Mortgage Loan Adjustor

May 2016- January2019

●Processed, closed, and reviewed compliance on loans, corrected errors to loan packages and system data, and obtained missing information.

●Verified documentation and credit information, handled insurance claims and premium payment processing, resolved problems regarding documentation issues.

●Ensured compliance with Investors, Legal. Regulatory or business policies.

education

Johnson C. Smith University BBA Business Administration

References

Available Upon Request

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