Customer Service Representative

Latashia Brock

Experience

Career Connect Live, Staten Island NY

Sr Career Advisor December 2013 to Present

Screening all prospect clients over the phone before getting matching them to colleges.

Qualifying prospect clients before transferring them to the school admissions representative.

Answering additional questions pertaining to helping them find a career or job.

Transferring clients to job team to further assist them with their job search.

Executive Transportation Group, Brooklyn NY

Reservation Agent January 2012 to November 2013

Executed and processed incoming calls daily.

Made reservations for customers to be picked up from airports and all other places.

Reserved limos and other specialty vehicles for VIP customers.

Transferred calls to the dispatchers to help locate cars for passengers.

HQ Global, Vienna, VA

Client Service Representative April 2009 to December 2011

Scheduled appointments and maintained and updated appointment calendars.

Operated telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.

Set conference calls and meetings.

Performed administrative support tasks.

Birch, Stewart and Kolash Law Firm, Dunn Loring VA

File Clerk March 2009 to April 2009

Entered document identification codes into systems in order to determine locations of documents to be retrieved.

Performed general office duties such as typing, operating office machines, and sorting mail.

Jani King International of Washington DC, Springfield VA

Customer Service Manager December 2007 to February 2009

Issued instructions and assigned duties to workers.

Supervised and coordinated activities of workers engaged in customer service activities.

Resolved complaints and answered questions of customers regarding services and procedures.

Trained and managed staff and achieved significant improvements in their productivity.

Helped workers in resolving problems and completing work.

Briefed the regional director and the operations department in daily meetings regarding issues and concerns.

NY Presbyterian Hospital, Long Island, NY

Office Assistant September 2005 to November 2007

Reviewed medical reports to find the discrepancy.

Scanned CPT codes to ensure accuracy for billing purposes.

Filed doctors and physicians records.

Provided backup support for the billing specialist.

Education

The Richmond School of Health and Technology Charlottesville VA

Medical Assistant June 2002

Piedmont Community College Charlottesville Va

Business Management Certificate

Certifications

16 hr, 8 hr and Fireguard for the state of NY

Skills

MS Office

Typing

Maintain Files and Records

Data Entry

Quality Customer Service

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