Customer Service Data Entry

Erin B Gardner

**** ********* ***** **********, ** 18976

Tel: 215-***-****/Email *******@*****.***

OBJECTIVE: 20+ Years Customer Service, Data Entry, Insurance and Garden Seed Sales, Claim reviews, account verification problem solving, phone, email correspondence within company and to clients as applicable. MS Outlook, MS Teams, MS Office, ZOHO Platform. Zoom.

EDUCATION:

Bucks County Community College Newtown, PA 1990-2006

Liberal Arts/Bachelor in Liberal Arts, 2006, Liberal Arts

The American Center For Technical Arts and Sciences, Philadelphia, PA

Certificate, Security and Law Enforcement Certificate, Security and Law Enforcement 1996 – 1997

William Tennent High Senior High School, Warminster, PA

High School Diploma, (Commercial Art/Conceptual Physics) 1988 - 1990

HORNET STAFFING 9/2020 to PRESENT (Remote position)

Vanguard, Malvern, PA

Workforce Management Sept 2023 to November 2023

Adjustment schedules for employees’ daily work and report time off for contractors and full time employees calling into voicemail. Aspect/Alvaria, Outlook.

Abandoned Property/Escheatment Sept 2021 to Sept 2023

Processed US mail sent to clients regarding IRA’s and Brokerage accounts returned to Vanguard to find alternate mail to reach out before escheatment. Crave. BPM, Lexis Nexis.

Adjustments May 2021 to Sept 2021

Correction of transaction errors within 401k with team of resources, and support. Vista/Vast (mainframe) based core system.

Participant Services CSR 9/20 to May 2021

Customer service processing 401k requests for loans, Cares Act (2020), hardship withdrawals, contribution adjustments within employer saving programs. Level 1 and Level 2

Former Feds Group Freedom Foundation 501c3 Cinnaminson, New Jersey

Part-time May 2022 - Present · 1 yr. 7 mos. May 2022 - Present · 1 yr. 7 mos.

Task force member and Victim Support Task force member and Victim Support

I participate in or co-host victim support conversation 1-2 times a week with a light psychology and bible study using a Zoho platform. We are helping family cope with grief, and problem solve while preparing legal action against companies responsible for allowing ill treatment of family and patients that were harmed or lost family during Covid19.

Skills: Compassion · Grief Counseling · Prayer · Support · Research · Humor

Licensed Health Sales Producer September 2012 to September 2020

Ignitist Inc- September 2019 to September 2020. 1 yr. 1 mo. Harleysville, PA

Medicare Supplements, (Part B of Medicare), Part C (Advantage Plans), and Part D, (Prescription drug plans). Humana, Anthem, Aetna, United Healthcare, Wellcare and Mutual of Omaha supplements and extras.

Optum (formerly Catalyst360/The Hartford) February 2014-August 2019 5 yr.7 mo. Horsham, PA Medicare Supplements, (Part B of Medicare), Part C (Advantage Plans), and Part D, (Prescription drug plans) for United Healthcare. Pivot and sales including AARP membership, product support and outbound calling to client corrections of addresses.

PeopleShare (contract)Sept 2012 to Jan 2024. Corporate Call Center/Catalyst 360

Licensed Agent sales for Fall Open Enrollment period Medicare Supplements, (Part B of Medicare), Part C (Advantage Plans), and Part D, (Prescription drug plans). Pivot support during off season.

Other positions from 1999-2014

Adecco Contract Agency May 2011 to July 2012 1 yr/3 mo. Horsham, PA

The Carney Group Dec 2010 to Feb 2011 Blue Bell, PA

Peopleshare (contract) Comcast Warehouse Inventory Support Audubon, PA Feb 2010 to Sept 2010

W. Atlee Burpee Seed Company Office, CSR and Warehouse December 1999-June 2009, Warminster, PA

Contact this candidate