Manager Customer Service

Michael James Willard

Cell Phone: 623-***-**** Primary Phone: 623-***-****

aczuoj@r.postjobfree.com Message Phone: 480-***-****

Career Summary: I have over 17 years’ retail experience with four years’ experience in Management.

While employed with Walmart I built several sales teams and led them to top district leadership performances for three consecutive years. I am a college graduate with an A.A.S. in Medical Office/ Business Office Administration. I am H.I.P.P.A certified with one year of Human Resource Manager and Office Administration experience.

Qualifications:

Employee Supervision/ Annual employee reviews.

Hiring/ interviewing potential candidates.

Records retention-including HIPPA/ Federal records.

Micro Soft computer program Knowledge: Word, Excel, Power point, Medical Manager.

Customer service and Satisfaction.

Education:

Associate in Applied Science Degree in Office Administration. Graduation Date, April 12, 2015

Military Service:

United States Air Force, Seymour Johnson Air Force Base NC. Active Duty February, 1995-April 1996

Awarded own aircraft after 6 months on flight line.

Recognized for civic service contributions 1991-1995 while in ROTC.

Vigorously maintained F-15E Interceptor by performing both pre-and post-flight inspections of airframe, power plant, flight control, and electrical components.

Assisted with specialized maintenance required in maintaining dedicated military combat performance.

Actively and diligently documented and maintained all pertinent maintenance records including inspections, and fueling in accordance with United States Air Force regulations.

Professional Experience:

DuMouchel Chiropractic: January, 2015- June 2015

Volunteer work

Answered telephone calls daily which included scheduling appointments, follow-up appointments, and questions patients may have.

Handled and maintained files both electronic and paper in accordance with Federal, state, and H.I.P.P.A regulations daily.

Handled monetary transactions concerning treatments and assisted with medical billing which included MEDICARE and MEDICAID.

Diligently maintained expected levels of medical office forms, scanned, copied, and faxed documents as needed,

Game Stop, Phoenix, AZ October, 2016- January, 2017

Assistant Manager

Promoted to Assistant Manager within one and a half months of employment.

Actively led the store sales team in three to four out of five sales performance metrics weekly

Routinely assisted customers with purchases, special orders, or other issues daily.

Performed and verified inventory audits on a bi-weekly basis.

Performed end of day closing procedures which included account balancing, nightly deposit recording per company guidelines.

Kmart, Concord, CA October, 2013- June 25,2016

Inventory control/ Policy compliance auditor

Reviewed daily sales reports and pulled/ staged merchandise for replenishment.

Frequently completed inventory audits based on weekly sales reports and inventory control reports.

Diligently Maintained daily inventory control logs per company guidelines and standards

Adjusted store inventory counts as needed bringing any discrepancies to upper level management and loss prevention to identify sources of loss and implement guidelines to minimize company loss.

Temporary/seasonal employment with various companies January 2010-October 2013

Wal-Mart, Avondale, AZ March 2001-December 2009

Store Support Manager

Awarded Associate of the Month February 2006

Received District recognition for outstanding Sales in Electronics Department 2006-2009

Helped create and initiate an aggressive inventory control system to reduce company loss in the electronics Dept. Resulting in the reduction of Dept. losses 48.75% over one year.

Employee Supervision up to 80 direct reports per shift including five department managers.

Actively assisted upper level management with scheduling as needed by daily/weekly sales performance reports.

Provided excellent customer service/ satisfaction by handling customer complaints in person or via telephone. Located merchandise or answered customer questions as needed.

Ensured and maintained HIPPA & Federal Fire Arms Records retention.

Routinely Performed hiring/ termination interviews.

Performed inventory record reviews in accordance with company guidelines.

Actively trained and supervised new employees. Mentored and trained employees developing them into and promoting them into manager positions.

Performed annual employee reviews on a regular basis.

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