Customer Service Manager

EDWIN B. HERNANDEZ

**** ******* ****** ***., ****, TX 77449 aczpbf@r.postjobfree.com 713-***-**** PROFESSION

AL SUMMARY

Over 9 years of experience as Warehouse Manager Shipping and Receiving for MOC Products Houston, TX handling Inventory and general office organization and maintenance

Have over 11 years of warehouse experience and the capacity to adopt new concepts with due responsibilities

Well organized, take initiative, flexible, work well under pressure, outstanding ability to control inventory, strong aptitude to maintain material handling equipment, and meet or exceed warehouse operation efficiency goals

Excellent customer service skills

SKILLS &

ABILITIES

Bilingual – English and Spanish, Warehouse management, Inventory control, Team player, Ethical, Adaptable, Analytical ability, Computer proficiency, Windows office, QuickBooks, Equipment Repair, Forklift driving certified over 7 years

EXPERIENCE Warehouse Manager - MOC Products Company. Houston, TX August 2007 - Present

Responsible for performing/controlling a combination of manual or automated tasks necessary for the receipt, storage, and shipment of product. This includes functions of receiving, picking, packing, shipping, staging, transporting, storage, delivery, etc.

Responsible for the efficient flow of products from the point of product receipt from vendors to the shipment of products to a variety of customers.

Coordinates and supervises the daily activities of business support, technical or production staff in an assigned area.

Monitors warehouse productivity, and work towards obtaining objectives and operations goals and ensures quality service is provided to the customers in equipment repairs.

Supervise and coordinate the unloading of inbound shipments. Orderly stacking of product and the picking and staging of outbound shipments.

Coordinated and/or checked in product returns and updated inventory balances on hand.

Inspected physical condition of warehouse and equipment and prepared work orders for equipment repair and requisitions for replacement of equipment.

Ensured the accuracy of all shipping documents and gathered and maintained all data records relative to shipping activities. PAGE 2

Material Handler - BradCo Supply Co. Houston, TX. 2006 - 2007

Responsible for forklift driving and order pulling housekeeping and stocking of roofing and siding

materials.

Performed loading/unloading of trucks on a daily basis. Material Handler - ABC Supplies Co. Inc. Houston, TX. 2005 – 2006

Responsible for safe forklift driving, order picking, and stocking of gutter, siding, and roofing materials.

Performed loading/unloading of trucks on a daily basis.

Assisted in cross-training employees in order picking, stocking, and packing.

EDUCATION First line logistics leader certificate, Lone Star College

Business Operations Certificate, Lone Star College (pending completion)

AAS degree in logistics management Lone Star College(pending completion)

Associate’s Degree in ESL, 1999 Houston Community College System Houston, Texas

Under-graduate Criminal Law Student Jan.1994- Sept.1997 Universidad de El Salvador, San Salvador, El Salvador C.A.

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