Project Manager Management

Jay Ionson

****-**** *** ****** aczmff@r.postjobfree.com

Toronto, Ontario Mobile: 416-***-****

M5S 3A6

Professional Summary

•30 Years of IT Infrastructure experience in the United States and Canada with local and worldwide organizations in government, financial & retail sectors.

•Greater than 20 years of experience in Business Analysis & Project Management, and Management of Operational Systems, Networking Departments and Project Teams.

•Over 10 years’ experience with Brokerage houses or organizations focused on Wealth Management (TD Wealth, Scotia McLeod, Laketon Investments, Sun Life, TMX Group & Great West Life.

•Systems Engineer for over 20 years in many diverse environments.

•Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Trainer (MCT).

Experience Summary

•Provided technical and business leadership for executives and end users of many organizations within both private and public sectors.

•Architected Business and IT solutions for large and small organizations including Data Center Construction, Department Creation, Operational assessments, application deployment, and hardware refreshment projects.

•Extensive experience with Microsoft, Sun, Unix, and Linux Operating systems.

•Diverse experience of trading and analysis software. i.e. MetaStock, Omnitrader, Bloomberg, Salesforce, FMC, MPower & MacGregor.

•Extensive data migration experience in Oracle, EMC, SAS, and various other Data Management Systems.

•Experienced hands on technical PM with extensive IT Infrastructure, Operations, Software Deployment (SCCM) and Application development skills.

•Comprehensive experience with all versions of Microsoft Server and Netware Operating Systems, Software deployment management, Enterprise Storage Solutions (Dell, HP, IBM & EMC), and Data center implementation including operational management.

•Broad range of Management experience with businesses deploying and supporting POS systems for as many as 3200 locations (50,000 nodes) to new and existing sites.

•Proficient in SharePoint, Info Sphere, MDM, information management and collaboration tools.

•Extensive experience with Microsoft Hyper-V and VMWare solutions.

Employment Experience

May 2015 – Dec 2017 Senior Project Manager

BDO Canada for Canadian Tire Corporation / Canadian Tire Bank

Toronto, Ontario

•Managed highly complex banking projects for key Banking and Call Center infrastructure. (Cisco UCCE / UCCM / Upstream / Rogers / PG's / ComputerTalk IVR's)

•Managed (SQL) database moves and consolidations for numerous banking and corporate applications.

•Served as the key principal managing all Bell Business Market vendor relations for foundational banking and corporate projects.

•Prepared and managed all Statements of Work (SOW’s) for banking telephony, call center and corporate projects.

•Selected and managed teams of IT and Business professionals for medium to large banking projects.

•Prepared and managed all Executive and Team communications and presentations.

•Proposed and accomplished innovative solutions for the efficient and cost effective delivery of key infrastructure solutions.

•Managed all project related documentation including purchase orders, change requests, status reporting, presentations, budgets, current and multi-year forecasting etc.

•Worked closely with all areas of the business to ensure projects were delivered on time, on budget and with little or no impact to normal business operations.

•Managed the implementation of a second data center solution for the call center, including clustered services and full failover capabilities.

•Responsible for call center hardware and application moves from a co-lo facility to newly acquired data center in out of province.

•Develop planning, estimate resources, provide technical guidance, co-ordinate and instruct, monitor progress and provide problem resolution, and report to management within a standardized framework.

•Participated, as required, in all appropriate management, team and steering committee meetings.

June 2014 - Senior Systems Engineer / Architect

December 2014 Weston Foods Inc.

Toronto, Ontario

•Provided high level support and trouble shooting for a Dell Cluster - SAN - Windows 2008 - 2012 Hyper-V Failover to prevent continuing intermittent cluster failures. Provided all documentation regarding the elimination of any issues.

•Recommended Flexera Admin Studio for software packaging with integration into SCCM 2012.

•Built multiple hardened servers both physical and virtual with and without full failover.

•Built a VMM server for and deployed functionality to entire enterprise for VM management.

•Developed a complete test environment to isolate software testing and deployment.

•Prepared all processes in accordance to business requirements for software testing and deployment.

•Created a new multiple cluster system using HP Blade system and 3PAR storage array.

•Updated all systems to current compliance with Microsoft, Dell, HP and additional hardware / software providers.

•Work closely with all business areas to ensure quality of service.

•Originally contract was two weeks which was extended to encompass additional

Oct 2012 - Dec 2014 Business/IT Consultant

Jan 2011- Nov 2011 D*Vine Information Systems Inc. – IT Consultant

Sept 2008 - Mar 2009 Toronto, Ontario

•Technical investigation and solutions for Microsoft Servers, SANS, SCCM, Hyper-V & process operations.

•Provided small business with IT consultation on business changes and development

•Supported clients for business related IT updates

•Prepared documentation for business changes including process maps for IT operations

•Provided technical support for small business and several charitable organizations

•Built and deployed systems for multiple clients

April 2012 - Sept 2012 Senior Project Manager – Professional Services

EPAM (formally Thoughtcorp) - GlaxoSmithKline (GSK) – Contract

Mississauga, Ontario

•Managed training and mentorship of customer PM

•Managed a 600K Oracle migration to the U.S. including a database upgrade to Oracle 11g

•Managed multiple concurrent software development and deployment projects

•Co-ordinate with all areas of the business both internal and external

•Developed and managed all project documentation including budgets, analysis & reporting.

•Develop planning, estimate resources, provide technical guidance, co-ordinate and instruct, monitor progress and provide problem resolution, and report to management within a standardized framework.

•Participated, as required, in all appropriate management, team and steering committee meetings.

•Managed a team of 4 staff and contractors

December 2011 - Project Manager – Professional Services (ATM Deployment)

February 2012 Phoenix Interactive Design Inc. – Contract

London, Ontario

•Managed relationships with multiple banking clients

•Developed inter-business process to improve quality and efficiency

•Managed multiple concurrent software development and deployment projects

•Co-ordinated with all areas of the business both internal and external

•Managed multiple development teams responsible for the development and enhancement of ABM Banking Software (VISTAatm)

•Developed and managed all project documentation including budgets, multi-year projections and analysis & reporting.

•Develop planning, estimate resources, provide technical guidance, co-ordinate and instruct, monitor progress and provide problem resolution, and report to management within a standardized framework.

•Participated, as required, in all appropriate management, team and steering committee meetings.

•Built and deployed software patches and service packs and enhancements for multiple clients

•Managed relationship with multiple hardware venders for ATM’s (i.e. Wincor, Diebold, Hyosung, & NCR)

April 2010 - Program / Project Manager (Business Applications)

October 2010 TD Wealth – Project Management Office (PMO)

Toronto, Ontario

•Managed the development of the Quebec Education Savings Incentive application as a product launch in the Quebec Market.

•Managed the application development of the Registered Disability Savings Plan automation for back office operations.

•Managed the relationship with all outside vendors responsible for the application development Prepared the overall strategy for global application management and deployment.

•Developed and managed all project documentation including budgets, multi-year projections and analysis & reporting.

•Develop planning, estimate resources, provide technical guidance, co-ordinate and instruct, monitor progress and provide problem resolution, and report to management within a standardized framework.

•Participated, as required, in all appropriate management, team and steering committee meetings.

•Provided routine communications to all required parties ensuring maximum project success.

•Managed multiple projects under the Registered Products Program

•Coordinated with a team of Executives, each responsible for their respective organizations

•Ensured all projects met Framework methodology standards

April 2009 - Analyst/Deployment Manager - System Center Configuration Manager (SCCM)

February 2010 KPMG Global – Global Desktop

Toronto, Ontario

•Developed global standards for application packaging, covering 26 countries and 130,000 users across the globe.

•Prepared the overall strategy for global application management and deployment for the entire enterprise.

•Established policy and process for global application deployment.

•Managed project teams for OS image creation and deployment (Vista & Windows 7).

•Wrote all operational, policy, and process documentation for SCCM Administration and Package Management

•Evaluated ITS Global issues and provided input into effective solutions surrounding SCCM Management.

•Managed 250+ SCCM Enterprise servers across the globe. Remotely managed the Primary SCCM systems based in Amsterdam Holland.

•Performed hands on technical servers upgrades and hot fixes for SCCM and SQL servers

•Participated in global standards and strategies team meetings.

•Provided routine communications to all Country Administrators ensuring deployment success.

•Managed server upgrades, service packs, and hot fixes for the ITS Global SCCM environment.

•Provided high level support to Country Director’s & Administrator’s.

•Evaluated and tested SCCM tools and utilities and prepared formal recommendations.

•Developed all packages and task sequences for global deployment.

•Prepared all reports on global application deployment and created pivot tables for improved information management.

•Signed three contract renewals at the request of the Director of ITS Global Desktop.

April 2008 - Project Manager/Business Analyst - (Application Management)

September 2008 Canadian Tire Corporation – Project Implementation

Toronto, Ontario

•Coordinated with Vendor Management to select a new gift card provider.

•Developed and managed all project documentation and deliverables.

•Managed a project team consisting Business Professionals and System Analysts.

•Prepared performance evaluations and mentored team members towards a successful career path.

•Prepared budgets and monthly projections.

•Develop planning, estimate resources, provide technical guidance, co-ordinate and instruct, monitor progress and provide problem resolution, and report to management within a standardized framework.

•Participated, as required, in all appropriate management, team and steering committee meetings.

•Provided routine communications to all required parties ensuring maximum project success.

•Established resource benchmarks and schedule resources as required.

•Managed processes using standard Canadian Tire SDLC Methodology.

•Coordinated with a team of Executives, each responsible for their respective organizations, and reported into the Senior Project Manager.

•Liaised with all relevant business groups and or sponsors.

•Ensure effective integration into current business processes and / or development of new business and operational processes.

•Managed cross business relationships for the purpose of product implementation.

August 2007 - Project Manager/Business Analyst

February 2008 Great West Life – Application Development and Implementation for Laketon Investments

Winnipeg, Manitoba, and Toronto, Ontario

•Managed the relationship with all outside vendors responsible for the application development.

•Developed strategy for the conversation of both current and historical trade data from FMC to MPower.

•Managed a project team consisting Business and System Analysts.

•Prepared performance evaluations and mentored team members towards a successful career path.

•Developed and managed all project documentation.

•Prepared budgets, impact analysis, and multi-year projections.

•Develop planning, estimate resources, provide technical guidance, co-ordinate and instruct, monitor progress and provide problem resolution, and report to management within a standardized framework.

•Participated, as required, in all appropriate management, team and steering committee meetings.

•Provided routine communications to all required parties ensuring maximum project success.

•Established resource benchmarks and schedule resources as required.

•Documented and met all established deliverables.

•Managed processes using standard Great West Life Project Management Methodology.

•Coordinated with a team of Executives, each responsible for their respective organizations, and reported into the Senior Project Director.

•Worked with data warehouse team to implement core project initiatives.

•Worked closely with the business owners to ensure processes were adapted to the new system(s).

•Liaised with Investors Group’s wealth management and brokerage areas in order to develop an effective business strategy for the transition of investment account data from Laketon Investments to Investors Group.

January 2005 - Technical Program / Project Manager / Business Analyst

June 2007 IBM Canada Inc. – Online Asset Data Collection for TD Financial Group, Mississauga, Ontario

Data Center Move for Bank of Montreal, Markham to Barrie, Ontario

Point of Sale Deployment for Bargain Shop store chain, Canada

Point of Sale Deployment for GAP, Canada

•Coordinated with all areas of service management for IBM's customers. i.e. GAP, Bargain Shop, TD & BOM.

•Managed deployment of enterprise infrastructure including POS workstations and servers for 250 retail store locations.

•Developed a strategic solution and subsequent business case for TD Financial Group where IBM is the outsourced agent responsible for the collection and management of all Information Technology Assets for a 110 million dollar project.

•Primary liaison to the executive team at Bargain Shop and developed the compete project strategy and preformed the process engineering.

•The primary projects, were POS upgrade and deployment, Enterprise Infrastructure Asset Collection, Branch upgrades, Call Centre upgrades, Data Centre Upgrades, and Office upgrades.

•Acted in the role of relationship coordinator between IBM’s client TD Bank and a third party vender MicroAge.

•Managed the development of an online enterprise asset collection application using an iterative approach

•Developed all project documentation based on a standardized framework (SDLC)

•Managed all interactions with the Brokerage and Wealth Management areas of TD Bank for the project.

•Prepared all process and business implementation planning.

•Developed business cases for strategic business direction.

•Develop planning, estimate resources, provide technical guidance, co-ordinate and instruct, monitor progress and provide problem resolution, and report to management within a standardized framework.

•Responsible for successful completion and reporting of project tasks and costs within specified budgets.

•Participated, as required, in all appropriate management, team and working group meetings.

•Provided routine communications to all required parties ensuring maximum project success.

•Established resource benchmarks and schedule resources as required.

•Documented and met all established deliverables.

•Managed processes using standard IBM Change and Project Management Methodology.

•Coordinated with a team of Project Managers, each responsible for their respective region, and reported into the Senior Project Manager.

•Developed the selection strategy for the BOM servers to be moved maintaining BOM standards while following the IBM approved methodology.

•Developed move plan for the EMC San housing a customer based data warehouse.

•Selected and coordinated logistics for all infrastructure projects.

•Prepared server cabinet layouts, ensure all BOM Data Center standards were maintained.

•Environment included between 20 and 1000 servers for respective IBM customers.

October 2003 – Technical Project Manager / Business Analyst – PMO implementation

November 2004 Ministry of Transportation – IT Service Management and Cluster Operations

St Catherine’s, Ontario & Downsview, Ontario

•Supported all data center housed servers including Sun Solaris systems

•Developed all project documentation including Solutions Blueprint, Solutions SLA and Customer Proposal document including budgeting for multiple projects ranging from 100,000 dollars to several million.

•Managed the relationship between vendors, the requesting departments, and the IT Operations

•Lead technical aspects of multiple projects, including planning, estimating resources, providing technical guidance, co-ordination and instruction, monitoring progress and problem-solving, and reporting to management with recommendations.

•Completion of all projects receiving acceptance which were subsequently passed into production.

•Assisted in the prioritization of all projects and resource requests ensuring they fit within the overall technical blueprint.

•Participated, as required, in all appropriate management, team and working group meetings.

•Routinely communicated to all required parties to ensure maximum project success.

•Establish resource benchmarks and schedule resources as required.

•Ensured successful integration of the PMO using standard ITIL format.

•Ensuring operational resources are able to focus on core business requirements to meet all established deliverables.

•Provide a central source for the ever increasing demand on technological solutions to be integrated into the existing infrastructure. Managing these projects in a timely and well-orchestrated plan serves to strengthen the current service delivery model with accountability, proactive management and effective cost analysis

•Employ a group of seasoned technical project management professionals to support the IT Service Management division.

•Environment consisted of 200 + servers located in the St. Catherine’s Data Center.

Additional Experience

Contract Technical Project Manager RBC Dominion Securities Canada April 1999 - September 1999

Contract Project Manager & Technical Engineer Symtech Canada Inc September 1999 - October 2000

Contract Project Manger - Program Level Sun Life May 1999 - August 1999

Systems and Network Manager - University Health Network (UHN) - Ministry of Health November 2000 - July 2002

Senior Project Manager - Data Center Build and Operations Integration August 2002 - March 2003

President of MTCC876 Condominium Corporation, Toronto Ontario June 2005 – June 2008

Project Team Lead for London Life Insurance Inc. London Ontario (Canada) June 1998 - June 2001

Transition Facilitator for Client Server Department for Equifax Canada Inc November 1998 – February 1998

Contract Technical Engineer for Ministry of Health (Canada) North York, Ontario March 1997 – June 1997

Contract Technical Engineer for Toyota (Canada) Inc. Scarborough Canada January 1997 – December 1997

Contract Technical Engineer for SAS Institute (Canada) Inc. Toronto Canada May 1996 – December 1996

Contract Network Manager for Education Loan Services Inc. (ELSI) Braintree Ma (USA) June 1995 – November 1995

Professional Education

•Diploma, Computer Science - Ryerson Polytechnic Institute 1998

•Certificates in AS400 CL Programming, Project Management, 1992

•AS400 PC Support Implementation, IBM Institute, Markham, Ontario 1996

•Certificate In AT&T Wiring Solutions - AT&T Canada, Toronto, Ontario 1998

•Certified Novell Engineer (ECNE) - Phoenix, AZ 1993

•Certified Microsoft Product Specialist (MCP) - Toronto, Ontario 1997

•Certified Microsoft Engineer (MCE) - Toronto, Ontario 1998

•Certified Microsoft Trainer (MCT) - Toronto, Ontario 1998

•Accredited Project Manager IO4PM 2016

•Six Sigma Certification 2016

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