Customer Service Data Entry
Resume:
Deshawn Cade
Houston, Tx ****7
aczjd0@r.postjobfree.com
Objective : Obtain a position within a company that utilizes my experience and skills for the development of the company. I am also seeking a position where I can build a career within the company where my strong skills will be demonstrated and expanded.
Experience :
• Xerox {Customer Care Rep}
06/2013-Present
Duties include: Answering questions regarding new credit cards and completing new credit card applications if the customer desires. Transferring incoming calls to the correct department. Warm transferring calls to supervisors as such requested by callers. Maintaining a clean desk policy. Assisting around call center as such other employees. Also assisting clients with questions regarding Medicare Part D and enrollments.
•Houston Harris Division Patrol {Non-Commissioned Officer/Dispatcher} 02/2011-05/2013
Duties include handling multi-line phone, Operate office machines, including personal computer, scanners, laminator, printers, copy machines, phones, and fax machines overseeing monitors, dispatching patrol/security officers, contacting HPD if/when needed, supervising several officers, loss prevention, etc.
•Palms View Apartments {Leasing Agent/Receptionist} 04/2005-01/2011
Duties include: Data entry, Establishing great relationships with prospective residents, renters, and owners Answering and handling multi-line phone and giving out rental information as dictated by policy and procedures with the company, Operate office machines, including personal computer, scanners, laminator, printers, copy machines, phones, and fax machines Report tenant move out and its lists Prepare lease renewals Providing excellent customer service Reading and replying to emails Opens customer accounts by recording account information Maintains customer records by updating account information Toured prospects through units for lease Track how prospects are hearing about us Follow up with the guest cards and prospects after they’ve visited the property Prepare and process rental applications, lease packets and collect rent and deposits Coordinate all move in dates and all changes regarding move outs
Skills/Qualifications :
Marketing, Yardi Voyager, Blue Moon, Lexis Nexis, Excellent Customer Service, Multi-Tasking, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, 45+wpm.
Certificates/Licensing : ** Texas State Board Level Two & Level Three Commissioned Security Officer
Education : Texas Southern University (GED) 2009
Contact this candidate