Customer Service Office

Elizabeth O. Stamps

** ***** ******, *********, ** 02860

Home # 401-***-**** Cell # 239-***-****

email: aczj1b@r.postjobfree.com

PROFILE

Multi-talented professional with a history of being dedicated, consistent, enthusiastic and accurate in carrying out responsibilities to a successful conclusion seeking a new career path utilizing past achievements, knowledge and skills.

WORK HISTORY

November 2011- April 2016 American Wholesalers Underwriting, Ltd., Bonita Springs, FL 34135.

Company acquired by Risk Placement Services a division of Arthur J. Gallagher & Co. in May 2013. Service and assist the underwriting department responsible for binding insurance policies for large distributorship companies.

Data Specialist

Collect data from submitted Acord forms and accurately enter information into company database for rating and underwriter review.

Prepare reports of paid losses extracted from insured’s application.

Complete Certificates of Insurance per the request of the insured company required for large commercial projects. Maintain the insured’s account with current information by completing endorsements.

Process Motor Vehicle Reports on new drivers being added to driver schedule. Analyze violations. Refer drivers with major violations to underwriter to accept or decline the driver prospect. Prepare an Excel spreadsheet after analyzing driver MVR reports for periodic compliance audits with company carrier.

Assist in training new employees.

Correspond with the underwriters through email or telephone when necessary.

File all new updated information in client’s folder under the appropriate policy period.

Process Umbrella endorsements as needed.

Maintain office equipment and order office supplies as needed.

Support co-workers in a team environment.

2002 - 2009 The Corporate Marketplace Inc. (TCMPI), North Kingstown, RI 02852.

TCMPI is a web-based distributor of fine jewelry and premium luxury brands within the incentive, promotional, and reward industry and also the host of a retail jewelry storefront, The Jewelers Collection, on Amazon.com.

Administrative Assistant/Customer Service/Receptionist

Serviced two major accounts- American Express Rewards and The Jewelers Collection.

Developed strategy for growth that led to the expansion of the inventory which resulted in increased sales for Amazon.com.

Promptly answered all phone messages and emails from customers to assure the increased level of customer satisfaction and loyalty of clientele.

Tracked orders to ensure timely delivery of merchandise. Expedited shipments and resolved shipping glitches.

Updated database with accurate on hand inventory counts and removed out of stock items.

Corresponded with vendors to acquire return authorizations for defective merchandise.

Prepared monthly returned merchandise inventory report for The Corporate Marketplace, Inc. and American Express executives.

Greeted and assisted all visitors as first point of contact in the office.

Sorted and distributed incoming mail and packages within company.

Scheduled FEDEX/UPS pickups.

Maintained reception area and conference room. Responsible for appropriate refreshments and supplies for meetings.

Provided work leadership and assistance to less experienced co-workers and trained new interns.

Contributed to team effort by accomplishing assigned tasks in support of the day to day functions of the office.

1999 - 2001 Nordstrom, Providence Place Mall, Providence, RI 02908.

Sales Associate, Clinique Cosmetics

Greeted each customer to the counter, asked pertinent questions to identify specific needs and suggested products to meet those needs. Informed customer of current promotions, new products and upcoming events.

Replenished inventory and stocked shelves with new products.

Assisted customer with application of make-up and demonstrated the Clinique 3 Step Skin Care regimen, the foundation of Clinique’s goal to healthy skin.

Attended workshops on new products and new applications of make-up and ways to service the customer.

Processed returns for merchandise that the customer did not like after using.

Gave 100% of service to the customer and called customer to notify of upcoming events and see if replenishment was needed.

Kept the area dusted, clean, and sanitary.

Reconciled cash register at the end of the day.

Presented the Clinique image each day by wearing the Clinique lab coat for quick identification of expertise in product knowledge and company policy.

Showed appreciation to each client by sending a thank you note.

1997 - 1999 Metropolitan Life Insurance Co., Warwick, RI 02888

Clerk, Cash, Loan and Dividend Department

Processed the surrender of whole life policies for policy owners or their beneficiaries.

Verified ownership of policy.

Obtained all supporting documentation necessary to surrender policy.

Answered questions of policyholders or directed phone calls to proper department.

Maintained 100% accuracy rate of all work completed.

OFFICE SKILLS

• Ability to handle multiple priorities in a timely manner especially under stressful situations.

• Proficient in use of office equipment and computer applications, Microsoft Office, Lexis Nexis, Express Net, Internet,Outlook, custom applications

• Strong attention to detail

• Superior oral and written communication skills.

• Outstanding analytical skills to resolve complicated situations.

• Knowledge of UPS shipping software.

• Enthusiastic and driven

• Professional image.

EDUCATION

Providence College 1978-1982 Bachelor of Arts, Humanities

549 River Ave.

Providence, RI 02918

Earned 4-40 Insurance License in Florida (the only person in the office)

VOLUNTEER ACTIVITIES

CCD Instructor, St Francis De Sales 1999-2003

North Kingstown High School PTA 2007-2010 North Kingstown Cheer Parent Leader 2008, 2009, 2010

Ironman Competition Supporter 2008, 2009

PERSONAL INTERESTS

Travel, Exercise, Family, Challenges, Problem Solving, Positive Contribution

*References available upon request.

Contact this candidate