Customer Service Representative
Resume:
Christina S. Hechavarria
Hollywood, FL 33023
Phone: 786-***-****
aczi1y@r.postjobfree.com
Summary Of Qualifications
Responsible and dependable Customer Service Representative with 3 years’ progressive experience with different companies. Highly skilled in performing duties such as providing information to the public, receiving payments and addressing customer complaints. Special talent for handling irate and angry customers. In-depth knowledge of taking orders, compute charges, and administer billing or payments. Able to handle returns and complaints effectively. Proven ability to determine answers and solutions quickly. Demonstrated ability to ensure that appropriate changes are made to resolve customers’ problems and refer customer grievances to designated departments for further investigation if need be. Employment History
Cashier or Checker Stock Clerk
06/2014 - 08/2015 Dollar General 18660 NW 67th Ave, Hialeah, FL Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customers entering establishments.
Answer customers' questions, and provide information. Sell tickets and other items to customers.
Process merchandise returns and exchanges.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Stock shelves, and mark prices on shelves and items. Request information or assistance using paging systems. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Assist with duties in other areas of the store, such as cleaning up a broken item. Sort, count, and wrap currency and coins.
Compute and record totals of transactions.
Offer customers carry-out service at the completion of transactions. Weigh items sold by weight to determine prices.
Issue trading stamps and redeem food stamps and coupons. Keep periodic balance sheets of amounts and numbers of transactions. Ride Attendant/ Fun Food Prep
12/2012 - 06/2014 All Star Events 14475 NW 60th Ave, Miami Lakes, FL Tests equipment daily before opening ride to patrons. Directs patrons of amusement park in getting on and off riding device. Places a cone in front of ride, admitting only as many persons to loading platform as can be seated on ride. Keeps order among patrons waiting to ride device.
Fastens patrons' safety belts or bars to prevent injuries during ride if it is a mechanical ride. If it is an inflatable bounce house, before letting the patrons' on I inform them about the safety rules they must follow.
Assists children and elderly patrons from ride.
May collect tickets or check for pop ticket bracelets all according to the event. May clean and polish equipment and perform other minor maintenance work. Notify patrons' expiration of time period for which fee was paid to use device. Observe patrons boarding mechanical or inflatable to ensure they are safely seated with safety belts or bars and ensure rides are not being overcrowded. Operates fun foods ex. pop-corn machines, cotton candy machines, snow-cone machines. Always ensures fun food machines are sanitary and wipe it down before and after using for double reassurance.
Tests fun food machines to ensure it operates correctly and smoothly before serving. Always wear food prep gloves while operating and serving. Tie hair up in hair net while operating and serving. Keeps order of customers for each desired fun food. Education and Training
Completion Date Issuing Institution Location Qualification Course of Study 06/2013 Miami Springs Sr. High
School
Miami
Springs, FL
High School
Diploma
General High School
Curriculum
Contact this candidate