Customer Service Microsoft Office

Ann Marie Nuñez

Sitio Lupa, Basak Bontores Cebu City

097********

aczhc6@r.postjobfree.com

OBJECTIVE

I want to be part of the success in an environment of growth and excellence.

PERSONAL INFORMATION

Birth date : February 12, 1995

Birth place : Chong Hua Hospital Cebu City

Age : 22

Gender : Female

Civil Status : Single

EDUCATIONAL BACKGROUND

College : University of Cebu

Course : Bachelor of Science in Information Technology (Undergraduate)

High School : Mount Carmel High School

ABILITIES

Good English communication skills.

Good listening skills.

Ability to handle stress effectively.

Ability to learn new skills fast.

Adept at working in a fast-paced environment.

COMPUTER SKILLS

Proficient and knowledgeable in most computer programs like Microsoft Office programs.

Able to troubleshoot computer problems on my own.

Good typing speed (30-40 words per minute).

WORK EXPERIENCE

Tech Mahindra

Ebloc3 IT Park Lahug, Cebu City

October 24, 2016 – January 24, 2017

Customer Service Associate

•Take inbound calls and listen to customers questions and concerns.

•Provide appropriate answers and responses in a polite and friendly manner.

•Give information to callers regarding products and services.

•Helped customers place new orders easily.

•Forwarded important and serious matters to the seniors.

•Transferred urgent calls to the required departments quickly and accurately.

•Activating customers locked accounts.

REFERENCE

Ms. Jacquelyn Jueco Lim

Account Manager

Tech Mahindra/ HBC-SAKS

Kyle Basalo

HBC-SAKS Trainer

Marian Hope Gonzales Nuñez

Store Supervisor – Kublai Khan Restaurants

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