Human Resources Customer Service
Resume:
The’Shaun Jones
aczbtw@r.postjobfree.com
** ****** ******, ******, ** 27713
Objective
To obtain a challenging position at a growing organization that will utilize my educational background and previous work experience to achieve the vision and goals of the organization while strengthening my analytical and management skills.
Education
North Carolina Central University, Durham, NC
Bachelor of Business Administration Graduation: May 2010
Concentration: Management
GPA: 3.2
Experience
Bankruptcy Specialist 2
Wells Fargo, Raleigh, North Carolina 2012- 02/2017
Answered questions pertaining to all areas of loan servicing including payment research, taxes, insurance, loan modifications and assumptions, prepayments, payoffs, adjustable rate loans, credit reporting, lien perfection, escrow, arrears, and total indebtedness.
Trained and coached team members and attorneys on the bankruptcy POC filing process.
Ability to operate independently with minimal supervision.
Experience in home mortgage bankruptcy filing processes (POC, Case Monitoring, Release, MFR/MRS, and/or MFR Affidavit Declarations)
Experience researching and analyzing legal documents
Highly motivated, organized, and capable of executing duties with urgency and against tight time lines
Responsible for Bankruptcy account analysis.
Completed over 35plus Proof of Claims weekly.
Very proficient in BK attorney software applications (MSP, WebDirect or LPS Desktop)
Maintained strong relationships with attorneys to support day-to-day procedures, while providing specific attorney consultation.
I negotiated Proof of claim court figures with attorneys.
Years of implementation experience
Strong verbal and written communication skills.
Performed in a dynamic deadline driven environment.
Ability to work independently as well as collaboratively while handling multiple priorities and deadlines.
Exceptional organizational skills, strong oral and written communications skills, basic negotiating and analytical skills
Advanced level of experience with Excel and Access.
Very Experienced in using PowerPoint and SharePoint
Home Preservation Specialist/ Junior Underwriter
Wells Fargo, Raleigh, North Carolina 2011- 2012
Served as the single point of contact to borrowers and/or agencies whose loans were delinquent or at high risk for delinquency.
Recommended solutions to maintain home ownership, including HAMP, Proprietary Modifications, and Repayment Plans.
Exclusive knowledge of liquidation options including Short Sales, Deed in Lieu, etc.
Years of project management experience
I am knowledgeable in Mortgage Loss Mitigation, Collections, Default servicing and Financial services.
Analyzed credit/tax documents.
Strong computer/Data entry into multiple systems of record.
Strong collaboration and partnering skills.
Strong attention to detail with excellent written and verbal communication skills.
Demonstrated ability to work independently, remain on task, handle multiple projects simultaneously, and meet strict deadlines.
Ability to be flexible and adapt to a fast paced and changing business environment
Ensured documentation was in compliance with corporate standards, established guidelines, and easily understood by the end-user.
I have experience discussing loan documentation over the phone (requesting and collecting docs)
Experience building relationships/rapport and warm transferring customers
Teller 2010- 2011
Wells Fargo, Chapel Hill, North Carolina
Demonstrated excellent customer service, communications and interpersonal skills
Processed between 45+ customer transactions each hour with no mistakes through patience, attention to detail, and the ability to follow procedures.
I demonstrated ability to achieve and surpass individual and team goals.
Great understanding of Retail or Business Banking compliance controls, risk management and loss prevention.
Positive approach in interactions with customers and team members.
Reliable attendance and time management, Ability to manage through influence.
Proven ability and knowledge of Click2Staff, RPT tools and 11 Ways to WOW.
Consecutively Passed 5 SOCRs
Proficiency with Microsoft applications, including Word, Excel, Outlook, and PowerPoint.
I identified and made sales referrals, recommended alternate channels, cross-selled bank services and products for Wells Fargo partners.
Administrative / Human Resources Assistant 2009 - 2010
Youth Programs, Vandenberg AFB, CA
Performed various administrative functions in a busy office setting.
Maintained files to ensure they were in accordance with government regulations.
Years of recruiting experience and human resources consulting experience.
Ability to successfully use technology in the workplace.
Ensured regulations and procedures for Fit Factor Program were compliant and accurate.
Schedule interviews for potential employees
Schedule new hire training.
Excellent organizational and planning skills.
Identified and executed opportunities to positively impact diversity hiring efforts
Ability to successfully use technology in the classroom.
I scheduled and maintained calendars for Managers and Supervisors.
I have extensive training and successfully prepared numerous daily documents.
Consulted with management to recommend candidates and offer packages.
Created job vacancies that utilized a standardized body of personnel rules, procedures, and operations concerning recruitment and placement.
Screened applications to determine if they met minimum requirements for positions and referred them to hiring officials.
Created a new filing system to maintain database for the Financial Management Certificate Program
Conducted interviews, evaluated employment factors such as job experience, education, training, skills, knowledge and abilities
Served as Web Representative
I effectively communicate orally and in writing with others to resolve issues and inquiries without additional support, in turn, assisting in reaching the organization’s goals while exhibiting the highest standards of proficiency and professionalism.
Administrative Assistant 2008 – 2009
Civil Engineering Squadron, Vandenberg AFB, CA
Performed team leadership and provided work direction acting as a mentor to team members an assisted with their development.
Strong working knowledge of Human Resources
Responsible for screening and recruiting qualified candidates from internal and external sources.
Created offer letters, processed background checks
I maintained, filed and disposed of office records/files in accordance with established regulations and procedures.
I in-processed new employees, training them on policies and directives.
Transmits and receives messages and documents using electronic systems ensuring accurate routing and suspense’s.
I established, maintained, and managed Interim Work Information Maintenance System (IWIMS).
Assisted the squadron Registrar focal point (RFP) in regarding all work orders. Compiled, manipulated and reported information for daily, weekly, monthly, and yearly management fundamentals.
Managed, prioritized, and responded to information request for entire unit by designing and organizing filing systems for tracking and daily upkeep.
Answer multi line telephone system, screen and direct calls, take and relay messages as needed.
Mail/Deliveries
Label and stuff service billing invoices.
Provide general administrative and clerical support for all departments as needed.
Prepare correspondence and documents.
Administrative / Human Resources Assistant 2007 - 2008
30th Medical Group, Vandenberg AFB, CA
• Worked as (information specialist) distributing information to entire flight keeping them aware on important upcoming events.
• I maintain a calendar of appointments for the Unit Manager and staff.
Partner with Unit Manager and staff to ensure adherence to set policies, procedures and service level agreements
Updated site for project documents, reports, and/or group information.
Provided clerical and technical support to supervisor, which include typing a variety of correspondence reports and office forms, filing documents, record keeping and other office duties
Monitor and update policies, processes and procedures
Typed and maintained records using excel, and power point and computed spreadsheets. Accurately routed incoming mail to appropriate persons in offices in a timely manner.
Experience with Workforce Analytics
Sorted, coded, and filed documents in an established alphabetical system, from instructions, prepared and maintained forms such as time sheets and timecards for personnel within the office.
I ensure time-sensitive packages are complete and aligned with the standards and policies and forwarded promptly to appropriate personnel to meet deadlines and time requirements.
I independently compose reports, letters, and memos ensuring grammatical and procedural accuracy with minimal return for edits.
I maintain a calendar of appointments for the Unit Manager and staff.
Received, distributed, and routed incoming/outgoing correspondence, reports and other documentations.
Answered the telephone and refer callers to appropriate personnel. Took and delivered messages.
Activities
VP of Finance and Human Administration 2009-2010, NCCU Chapter of the American Marketing Association
References/ Recognitions
Available upon request
Additional Information:
Proficient in Microsoft Office Software including Word, Power point, Excel and Outlook, also knowledgeable in skills in office management, including creating an office filing and data retrieval system, filing, general administration, telephone etiquette, and organizing. Demonstrated ability to work independently in carrying out assignments of continuing nature. Great people skills and communication skills. Very familiar with using office equipment such as: computers, desktop and laptop, fax machine, scanner, digital sender, copier, camera equipment (35mm, digital cameras, and camcorder), adding machine, calculator (scientific and graphic), printers, telephones (mobile and land-line)
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