Manager Project
Resume:
Denise Ann Garcia
******.******.****@*****.***
Professional Experience
Professional Summary:
** ***** ***** ******* *********, managed the integration and development on various IT business applications through multiple legacy systems and environments; this included technical design, configuration, maintenance, and integration. Acted as a liaison to internal and external clients on all phases of a project; from scope to design through implementation and transition with various operational units and applications.
Software Application:
SAP
Oracle
Salesforce
TFS
JDEdwards
webMethods
Gentran
Kronos
PeopleSoft
HealthEdge Software
Microsoft Office
Learning Management System
SharePoint
Multiple Homegrown ERP & EDI Applications
IT Security & Cybersecurity Applications
Jira, Confluence, MicroSoft Project
18 solid years’ experience in Technology Systems, Kronos, SAP, Oracle, and Microsoft Office. Responsibilities included hiring, mentor, and coaching, planning, assigning, and directing work; appraisal performance; developing career path to establish retention and bench strength to the HR organization.
16 solid years structuring organizational implementations for government, state, and private sectors, serving end-users training and process management, for over 1.2 million users, incorporated new security protocols and infrastructure for internal and external stakeholders. I worked with a budget as large as $107 million and as small as $325,000.00. Responsible for developing and driving technology strategies in alignment with business directives, as well as administering policies and procedures.
16 solid years working knowledge as a Lead Consultant (60% Functional and 40% Technical), implementing, managing end-to-end project lifecycle quickly and interactively as part of a solid delivery strategy. I have evaluated full scope of work to identify all the benefits while working within various delivery methodologies, still satisfying management and stakeholders needs to predetermine cost and milestones, with advanced knowledge on the following:
Data Conversion Analyses
Planning & Defining Project Scope
Requirement Gathering
Documentation & Design
Test Planning and Execution
Training Strategies
Risk Identification & Management Planning
Mitigation Planning - Process Optimization
Application/technology rationalization and roadmaps – Medium Priority
Certifications & Trainings & Graduate School:
Certified PMI Agile Practitioner PMI-ACP
Certified Agile SAFe Consultant Certification
Certified Project Manage Professional-PMI.PMP Certification
Certified Program Management Professional (PgMP) Certification
Certified Scrum Master-CSM Certification
Certified SAFe Advanced Scrum Master Certification
Certified Scrum Product Owner-CSPO Certification
IBM Complex Program Manager_Plan_645629E21B09
Certified Lean Six Sigma Black Belt Certification
Certified Lean Six Sigma Green Belt Certification
O.S.U. Diploma Major Human-Resources Double Minor Computer Science
Education:
Bachelor of Science Degree in Human Resources, double minor in Computer Science & Management Information Systems, The Ohio State University, Fisher College of Business, Columbus, Ohio, graduated.
Davenport College Pre-Law, Criminal Studies, transferred to Ohio State University
INTERNSHIP: Pro-bate Court, Circuit Court, District Court, In-take & Out-take County Jail, Pre-Trail depositions & hearings.
IBM Manager of SAP – Sr. Project Manager (Westinghouse account) Remotely 7/30/2023 - Present
General Job Functions: Provided direct support and project management, design, development, and implementation of projects for the Westinghouse Parts Business. The projects included supporting electrical (MCC Buckets, Panelboards, Switchboards), mechanical (Reactor Coolant Pump Seals), and I &C products for nuclear power plants. I managed high complex project, lead multi-disciplinary team and continuously monitor progress with milestones and autonomy. I work closely with project technical leads in recommending project goals and analyzing the status of project. I am responsible for ensuring the timely creation and maintenance of master project schedules and reports required. As the Project Manager I am responsible for all project management processes on high complexity project. Managed projects with multiple disciplines and integrated team structure.
As the lead Salesforce CRM and SAP Integration PM, my team focused on designing, developing, and maintaining the integration between a Salesforce CRM system and an SAP ERP system, ensuring seamless data flow between the platforms to streamline business processes, often requiring expertise in middleware solutions, APIs, and data mapping techniques to achieve real-time data synchronization across both systems.
Duties and Responsibilities
Ownership of project lifecycles from proposal through to implementation including initiating, planning, executing, monitoring, and controlling and close-out. Define and initiate projects and assign and/or obtain project managers to manage cost, schedule and performance of component projects, while working to ensure the ultimate success and acceptance of the program. Oversee and direct the authoring of project plans including developing scope, schedule, and cost baselines. Analyze needs and develop unique customer satisfaction and project performance metrics.
Determined methods and resources needed to achieve project goals and develops a detailed work (project) plan (when required) which includes definition scope, staffing and financial resource allocation, priorities, and target dates. Monitors progress and ensure timelines are met at major milestones.
Balanced and manage competing project constraints including scope, quality, schedule, budget, resources, and risks. Ownership and continuous development of project management procedures and practices including review of “lessons learned” and implementation of required corrective actions.
Aligned stakeholder (e.g. team, customer, suppliers, Westinghouse in-country representation, etc.) expectations to achieve overall acceptance of program objectives. Recognize the dynamic human aspects of each program stakeholder's expectations and manage accordingly. Effectively communicate program interdependencies and requirements, identify and mitigate risks, and resolve conflicts and issues.
Served as single representative to customer, consultants, constructor, and Westinghouse business areas in support of project. Interpret and transmit contract requirements, and subsequent changes, to functional groups. Integrate project’s objectives and actions through participation with other project groups in matters of common concern.
Properly archive work in financial, scheduling, document management, and resource management systems/tools. Perform final project quality assessment and report out. Identify and communicate opportunities for improvement, lessons, and risk avoidance for future work.
IBM – Manager of SAP AMS Supply Chain - Sr. Project Manager (Panasonic Account) Remotely - 11/1/2020 – 6/15/2022
Panasonic worked as an SAP ADM projects. As the SAP Project Manager would possess the knowledge of the following topics and apply them to bring in value and innovation to client engagements:
Application management processes (Incident, Change, Problem, Demand & Capacity)
Applied an overview of SAP. Not necessarily hands on but should be able to organize team and resolve critical situation or complex requirements.
Excellent financial management skills: Cost management, receivables, profitability analysis and reporting.
Familiar with tools and technology necessary to manage SAP ADM projects (Ticketing tool, monitoring tools, Demand/Capacity management tools, Monitoring tools and automation, SAP OSS, Project tracking etc.)
Maintained small/medium size team.
Worked in dynamic environment with mix of IBM and non-IBM teams.
Influenced decision-making and able to drive project delivery.
Drove initiatives for base account growth, GP/productivity improvement through ticket analytics, automation, lean etc.
Technical and Professional Expertise:
Supported transition methodology.
Applied proficient in SAP Logistic or Finance background but not a MUST.
Provided both technical delivery and advisory services in a senior role.
Worked as a hands-on Project Delivery Management
Worked on as a hands-on collaborative environment that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies.
Demonstrated the ability to work on my own direction towards agreed targets/goals and with creative approach to work
Contribute/Intuitive individual the ability to manage change and time management.
IBM - Harsco – Implementation Manager - Sr. Project Manager – Oracle Cloud Upgrade Remotely 3/31/2020 – 9/17/2021
Developed a test plan with key activities, dates, deliverables, and owners, ensured appropriate stakeholder engagement on the projects and facilitating change management efforts
Led test teams across globe and projects providing leadership and planning
Used software quality best practices, test strategy and planning, test case development, test case deployment and execution, test data, defect tracking, and test automation.
Led Oracle Cloud team implementation and support services across all industry verticals, on-premises and in the Cloud.
Delivery of Oracle ERP end-to-end strategic acquisitions abound, working in new geographies across 32 international countries.
Successfully managed the delivery of Oracle Cloud/eBS Applications projects.
Worked with the customer to confirm scope and goals, objectives and business justification, secure resources (people and budget) and re-iterate the mandate for projects.
Monitored and maintained progress of project plans to ensure delivery of the key stages and goals within the agreed constraints of time, cost, and quality.
Collect and analyze business requirements for Oracle financial projects.
Write business requirement documents (BRD) and assisted in design, development, testing, implementation of Oracle financial interfaces and database build.
Managed the agreed scope of the project to ensure that Change Requests are clearly called out, agreed and impacted against timeline.
Continually assessing potential risks and issues maintaining risk and issue logs, and contingency plans.
Overall strong Project Management capabilities and proven experience in delivering complex Oracle Applications projects using Oracle AIM and OUM methods
Demonstrated the ability to devise test strategy based on business requirements and acceptance criteria
Planned resources to ensure adequate automated test coverage for all domains/products
IBM - Cleveland Clinic Hospital – Implementation Manager of Oracle Cloud – Jira – Confluence 9/16/2019 – 3/26/2020
Reviews system requirements with customers and translates requirements into specific functions or deliverables.
Manage the complete test cycle of software development from requirement testing to user acceptance and release testing.
Developed process to track test environments required for QA.
Created short-term plans to deliver environments to support sprint-based development.
Provided ongoing support for test environments.
Assisted in business IAM (Identity & Access Management) of business processes, policies, and technologies.
Facilitated the management of electronic or digital identities within the IAM framework in place information technology (IT) managers and created roles surrounding control of a user access to critical information within their organizations.
Develop a detailed project plan to monitor and track progress.
Documented BRD’s for Oracle’s Workforce Management solution between HCM and vendor management.
Perform risk management to minimize project risks.
Create and maintain Operations and Administrative team with comprehensive project documentation.
Development of testing strategy and recommending testing approach.
Ensure cohesive integration of test and development activities.
Recommend functional and non-functional testing standards to implement within the software test cycle.
Design and develop test cases in consultation.
Design, develop and execute reusable and maintainable automated scripts.
Move test environment activities toward a goal of 100% automation.
IBM - Hyatt Legal Plans – Implementation Manager of SalesForce 6/10/2019 – 9/13/2019
Provided expertise in Information Systems for development, execution, and improvement of action plans.
Manage customer relationships and expectations by developing a communication process to keep others up to date on project results.
Led multiple projects by completing and updating project documentation, managing project scope, and adjusting schedules when necessary.
Managed daily priorities, ensuring efficient and on-time deliverables of project tasks and milestones.
Provided leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers, identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results.
Identify, create, and facilitate process design changes by conducting business and systems process analysis at a complex level, focusing on quality improvement and data management.
Provided and supported the implementation of business solutions by building relationships and partnerships with key stakeholders.
IBM - The City of Cleveland – Scrum Master/Sr. Project Manager - Kronos v8.1. upgrade 1/8/2019 - 6/7/2019
Define and communicate roles/responsibilities for project team members to meet project requirements.
Developed project plans including detailed work breakdown structures and critical paths.
Executed ITSM processes for Change Management, Request Fulfillment, Incident Management, and Problem Management.
Worked with end-client and technical resources to develop project schedule and releases.
Partnered with Resource Managers to staff projects and clearly articulate project team roles – both functional and technical.
Performed risk management planning, risk identification and mitigation planning.
Monitored and reported on schedule details and budget variances due to change requests/add-ons.
Ensured quality deliverables of team’s tasks in accordance with project plan and obtained signoffs on all major system deliverables.
Managed scope requirements to meet deliverables and mitigate risk assessments.
Collaborated with business unit leaders, Sector area managers, Supply Chain Management resources, EHS department resources, client's Enterprise Security Director, Site HR resources, site Facilities managers, and site Security resources.
IBM - University Hospital - Sr. Oracle Business Analyst 5/7/2018 - 1/4/2019
Managed multiple application analysis on new business acquisitions.
Supported activities related to production and go-live state.
Identified conflicts within the Human Resource Management System (HRMS) application.
Assisted in business IAM (Identity & Access Management) of business processes, policies, and technologies.
Facilitated the management of electronic or digital identities within the IAM framework in place information technology (IT) managers, and created roles surrounding control of a user access to critical information within their organizations.
Identified products for Supply Chain and properly input correct item according to University Hospital/Oracle Standards.
Produced all documentation for new business acquisitions in technical and functional item master data process.
Performed Meta-data testing on all new business acquisitions processes created.
IBM - The State of Ohio, DODD - Sr Business Analyst – TFS (Azure DevOPs) – Workday 12/2015 - 5/2018
Provided PM/BA functional assistance on multiple phases of a project and reporting up to COG’s/Business Owner’s.
Requirement gathering support sessions as PM/BA for various projects during the inception and scope.
Developed new workflow extensions and identified risks to resolve issues at all stakeholder levels.
Reduced redundancy by 24% by streamlining business processes and created solutions that dovetailed into IT initiatives.
Managed BPI’s, to assist with user requirements and artifacts obtained from stakeholders.
Experience delivering digital applications, enterprise websites internal/external facing and mobile applications.
Answered and prepared RFP’s and prioritize project needs and specifications to technical teams.
Presented and participated in steering committee meetings to discuss project status and drive decision-making process to meet all deliverables.
Provided support to technical teams to establish QA standards for development environment.
Governed the technical design and integration between Imagine and legacy systems to meet business requirements.
Summarized detailed documentation and developed perspective approaches for recommendations to project leadership teams.
Assisted in business IAM (Identity & Access Management) of business processes, policies, and technologies.
Facilitated the management of electronic or digital identities within the IAM framework in place information technology (IT) Managers and created roles surrounding control of a user access to critical information within their organizations.
Kellogg - Sr. Project Manager, IV/Sr. Business Analyst – SAP – ServiceNow Battle Creek, MI 9/2015 - 12/2015
•Developed several methods to resolve business-critical solution for business owners and project sponsors.
•Determined project objectives to measure cost variables and establish a baseline figure for comparison.
Established and documented functional requirements of EDI sets and BRD’s.
Worked with management team in order to effectively align resources across projects.
Risk Management - Identified risks within a project scope to SME’s, P.M’s, B.A’s and S.A’s to define escalation issues in order to mitigate risks.
Conducted in-depth root cause analysis of project budget discrepancies and created the final project close-out report.
Executed project scope, goals, milestones, status, change requests and critical issues to stakeholders and project team.
Established a new acceptance criteria sign-off procedure by 50% through streamlining approval procedures.
Worked with operational teams to identify areas to increase efficiency and productivity using standard analysis techniques.
State of New York WCB - Scrum Master/Sr. Project Manager Kronos, Oracle Cloud/SAP Albany, NY 3/2015 - 9/2015
Identified and maintained risk issues, critical paths through contingency procedures by developing mitigation plan.
Resource allocation of project teams to implement new EDI business processes and align application releases.
Carried out all phases of a full SDLC process to modernizes legacy mainframe application.
Made recommendations to stakeholders by optimizing customer viability across internal/external website, mobile apps, and digital application.
Tasked with RFP’s activities that involved analysis, design, testing, and delivery coordination of systems solutions across multiple platforms.
Supported business process changes, planned, and conducted training sessions.
Trained project managers to identify risks in the early stages of design and development in effort to mitigate potential pitfalls.
Supported multiple business analyst from conception to meet the development and functional requirements deadlines.
Acted as a liaison to the steering committee and communicate to all levels of the organization that deadlines are met and within budget.
Home City Ice - Sr. Project Manager, IV/Sr. Business Analyst - Implementation of Fortis - Workday Cincinnati, OH 9/2014 – 3/2015
Complete the deployment of the application process, written documentation, strategies, and fit-gap analysis.
Identify bugs in the system and document the “Defects” for break fix solutions.
Lead development of H.R. business plans and conduct multi-year product planning to determine product life-cycle decisions.
Direct and support cross functional team members in development and trained personal on the Fortis HR systems.
State of New York DOT- Scrum Master/Sr. Project Manager - Oracle Cloud/SAP Albany, NY 9/2013 - 9/2014
Used business analysis methodologies to elicit requirements to determine timeframe, budget and procedures for completion of project.
Analyzed existing processes to map future needs and develop strategies to enhance stakeholder relationships.
Provide written documentation on new functionality, enhancements, and procedural changes to digital code releases.
Wrote gap-fit analysis and functional specification to fulfill the business objectives.
Assisted the integration team in documenting the BRD’s for Oracle’s Workforce Management solution between HCM and vendor management.
CareSource, State of Ohio – Scrum Master/Sr. Project Manager - Oracle Cloud/SAP - Workday Dayton, OH 6/2013 - 9/2013
Led the scrum team in using Agile methodology and scrum practices to reach higher levels of scrum maturity.
Executed Medicaid and Health eligibility/delivery systems for ICD9/ICD10 coding standards and X12 EDI transactions.
Provided state documentation standards for Medicaid and Healthcare eligibility/delivery systems for training materials.
Provided leadership in the planning, development, and management of IS business planning performance initiatives.
Led test script sessions, executed test plan initiatives and coach the scrum team on removing impediments
Worked as an Integrated MES Project Manager that worked directly with PMO Director, and CIO.
Developed issue log resolution resulting from failed test status within a sprint to a pass meta-data-testing completion.
Elicit implementation solutions to enhance standard Oracle work-flow processes.
GE Aviation–Sr. Project Manager/Sr. Business Analyst-ERP-EDI-ServiceNow-Workday Cincinnati, OH & Evansville, IN 12/2011 - 6/2013
Defined system defaults, capacity planning, process integration, and established workflow settings to include project specifications.
Managed and facilitated application administration for current legacy systems to new webMethods applications.
Managed cutover plans to minimize disruptions; analyze technical challenges with relevant teams and communicate findings to stakeholders.
Developed long and midrange strategic plans, standards, and goals to align divisional workload to business goals.
Troubleshoot production issues within deployment of webMethods and Supply Chain Web Center (SCWC) based solutions.
Supported full lifecycle of webMethods and SCWC consisting of planning, analyzing, designing, building, testing, and pushed into production.
Defined the scope of UAT to ensure testing conditions were met by UAT Manager that all established processes and procedures were met.
Triaged incidents tickets to resolve key business issues relevant to customers key metrics and critical success factors.
Tracked progress and commitments to ensure pending and existing programmatic issues are logged with resolution ticket.
Led design meetings and document decisions, for onshore and offshore team members.
Monitored/reported work schedule between Mead Johnson and IBM teams to interpret day to day testing and assigning target dates.
Worked with multiple team members to ensure that the application requirements are met and updated performance metrics.
Worked with PMO to effectively identify issues related to deliverables.
Abbott Nutrition - Sr. Business Analyst - SAP - Created Recall Process (FDA Regulatory Systems) Columbus, OH 5/2011-12/2011
Mapped multifunctional business processes to communicate Tier 1 through Tier 3 function/technical responsibilities.
Developed the FDA guidelines with stakeholders and regulatory governmental authorities to create corporate wide Recall Process.
Designed the Recall Process procedure from start to finish:
oIn-Take & Out-take Call Center
oAssigning Tasks
oResponsible Departments/Managers
oThe Product Ingredients
oEquipment Breakdown – Cleansing
oMethod of Disposal
oDisposal Unit/Containment
Bio-Hazardous Certifications of each unit being destroyed/coinciding tracking number
Pacer International - Sr. Project Manager - ERP - EDI - Governmental Contract Dublin, OH 11/2010 - 5/2011
Worked with Data Warehouse team to build a comprehensive back-up of existing environment to push data into their new Pegasus application.
Worked closely with the stakeholders to produce test data and translate business requirements into functional specifications for the IT organization.
Led B.A. team on requirement gathering sessions to build a comprehensive technical model to evaluate and define new IT solutions.
Cardinal Health - Sr. Business Analyst/Sr. Project Manager-Governmental Contract–Workday–ERP-EDI Dublin, OH 5/2004 - 11/2010
Led three teams, on-shore, and off-shore members in effort to support B2B/A2A team to promote business values.
Document business requirements and identified new business transaction formats.
Worked as an Integrated MES Project Manager that worked directly with PMO Director, and CIO.
Monitored data flow through EDI applications to ensure all transactions trigger proper notifications.
Responsible for key deliverables; producing project scope, proposed project plan for rollout and risk analysis.
Led the efforts to elicit, analyze, capture, and validate business needs into functional and technical requirements.
Led B.A. teams in defining required data elements, format standards and transaction sets to the EDI business process requirements.
Worked with implementation team to understand their business requirements to provide status updates.
Coordinated the testing and implementation of new business processes by directing technical team activities.
Developed simple to moderately ITIL models to promote complete visibility of cost/budget analysis.
Trained and coached business users to help define UAT protocols and requirements.
Implemented product quality standards with effective quality assurance methods in efforts to produced reports of all results on testing activities.
Worked with end-clients to understand their business requirements to provide status updates to all stakeholders.
Worked with end-clients on HRMS, HRIS, SAP and EDI application for content management and employee/manager self-service portal.
Global implementation for 12 operating units dispersed in multiple client’s sites and completed within 12 to 24 months.
Worked with end-clients to develop a business solution in efforts to ensure that business requirements are met.
Business Management & Associates, Corporate Trainer, Governmental Contract – SME Los Angeles, CA 5/2004 - 5/2009
Scrum Master/Iteration Manager/Project Manager/Sr. EDI Integration Business Analyst
Coordinated the testing and implementation of new business processes by directing technical team activities.
Supported simple to moderately complex ITIL models to promote complete visibility of cost/budget analysis.
Trained and coached business users to help define UAT protocols and requirements.
Implemented product quality standards with effective quality assurance methods and produced reports of all results on testing activities.
Led elicit sessions solutions for domestic and global midmarket organizations to optimize their HR service delivery.
Worked with end-clients to understand their business requirements to provide status updates to all stakeholders.
Worked with end-clients on HRMS, HRIS, SAP and EDI application for content management and employee/manager self-service portal.
Assisted with the development proposals of Oracle EBS, RFPs, and statements of work congruent with scope of work.
Coordinated the development team on new HRMS, HRIS, Oracle and EDI application projects.
Assisted B.A. team in Identifying business requirements and aligned them accordingly to upcoming events.
Guided technical teams in the development of Cloud/Fusion Time & Labor functionality in all phases of the applications.
Provided leadership and guidance on Oracle’s Workforce Management solution regarding “best practices” and functionality of software modules.
Global implementation for 12 operating units dispersed in multiple client’s sites and completed within 12 to 24 months.
Worked with end-clients to develop a business solution in efforts to ensure that business requirements are met.
Administered succession planning module for workforce planning and talent management.
Identified core competencies for key positions to identify the skill sets of on-boarding contractors.
PiCerne Management - Regional Director of Human Resources & Corporate Safety Coordinator Columbus, OH 1/1986 - 1/2004
Will disclose upon interview
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