Manager Quality Engineer
Resume:
RICHARD SANDERSON
Hampstead, NC 28443
E-mail: acza94@r.postjobfree.com
www.linkedin.com/in/rick-sanderson-39937049
Talented manager with over thirty years experience influencing business cultures by the application of sound ethics and best business practices. Analyzed and improved business processes, procedures and systems to ensure alignment with company standards and strategic plans for individual and team successes in engineering, sales and marketing, and manufacturing quality environments. Specific segment exposure includes:
Electric utility (nuclear and cooperative)
Technical sales (manufacturing)
oProcess systems
oSub-station power transformers, switchgear, breakers, relays
Manufacturing Quality
oWire and cable (communications and automotive)
oPlastics (consumer)
oElectronics (consumer and aerospace)
EXPERTISE
Product line management
Application engineering
Certified Manager of Quality and Organizational Excellence (ASQ)
Certified Quality Engineer (ASQ)
Six Sigma Green Belt (NCSU)
ISO/TL 9001 Manager and Auditor
ISO 14001 Auditor
AS 9100 Manager and Auditor
Problem Solver (ACE, CAR, 8D, 5 Why)
BUSINESS EXPERIENCE
Product Line Leader, Electrical Products
GE Hitachi Nuclear Energy, LLC, Wilmington, NC 05/12 – Present
Lead team of pre and post-sales project managers to provide electrical switchgear parts, low and medium voltage breakers, relays, switches and miscellaneous electrical parts for use in the heavily regulated nuclear power environment. Participate in the selection and retention of degreed engineers. Lead staff of five indirect reports.
Enhance strategic direction for business segment through application of market intelligence and sound business practices.
Direct daily activities to include operational decisions, customer account support and supplier interaction to facilitate operational excellence.
Lead teams to solve short and long-term technical and commercial issues.
Lead and participate in teaming to support process improvements and cost-out initiatives.
Ensure nuclear regulatory compliance in processing of customer orders.
Drive P&L ~$14M in shipments in 2013 and 2014 through sound pricing strategies and order management (2013 >40% revenue growth over 2012), (2016>30% increase in number or orders shipped).
Focus on Net Promoter Scores (NPS) by driving OTD of quality parts to customers. 69% improvement in 2014. Exceeded goal in 2015 and 2016.
Compile numerous metrics/reports to ensure stakeholders are well-informed and actively pursuing goals.
QUALITY COMPLIANCE MANAGER
Kidde Aerospace and Defense, Wilson, NC (A Hamilton Sundstrand Company) 01/09 – 05/12
Managed compliance group in quality department for manufacturer of fire detection and suppression equipment. Heavily regulated aerospace, ground and military applications were supported. Served as liaison between OEM and FAR 145 Repair Station, also located on plant site. Lead staff of nine direct reports. (Promoted from Quality Engineer to Compliance Manager in 10/09). Also:
Improved quality data management and quality clinic system by leading cross-functional teams.
Created and supported extensive metrics reporting system to meet needs of plant quality systems and special customer reporting requirements.
Facilitated special projects teams to enhance handling of customer issues using Achieving Competitive Excellence (ACE) methodologies.
Managed FAR 145 repair station quality, quality clinic, calibration lab, internal audit resources, compliance, and software quality functions.
APPLICATION ENGINEER
Waukesha Electric Systems, Inc.,Goldsboro, NC 11/07 – 1/09
Prepare detailed bid proposals for substation power transformer manufacturing organization. Analyze customer specifications and preliminary internal designs. Also:
Conducted site visits to customers and consultants to improve relationships.
Resolved engineering and manufacturing issues related to customer specifications.
Contributed more than $32M in booked business in 12 month period.
QUALITY MANAGER 2/05 – 11/07
Flextronics International NC, Inc., Youngsville, NC (short-term related to plant closure)
Serve as subject matter expert for ISO/TL 9000 quality management system for a leading electronics contract manufacturer. Manage quality inspection and internal audit and equipment calibration activities. Led staff of twelve direct reports. (Promoted from Senior ISO Administrator to Quality Manager in 3/06). Also:
Improved key quality processes and support systems to ensure effective ISO standards compliance.
Facilitated teams in the resolution of process problems identified during internal and external audits.
Trained and led internal audit teams in ISO and customer audits.
Simplified complex systems to increase efficiency and reduce waste.
Inspired cultural change from an inspection mindset to a process mentality.
Transformed combative group into a high performance, goal oriented team resulting in effective self- management.
Earned the trust of team members based upon the application of business ethics, standards and on-going communication.
SIX SIGMA INSTRUCTOR (Contract position) 10/04 – 12/04
Edgecombe Community College, Tarboro, NC
Assisted Six Sigma Black Belt instructor in the development and delivery of Green Belt classes for local industry. Created training materials to enhance learning process.
QUALITY ASSURANCE MANAGER 7/03 – 7/04
Euro-Matic Plastics, Inc., Wilson, NC (Short-term related to plant closure)
Managed overall quality function for plastics manufacturer. Led staff of eight direct reports. Also:
Supervised the rewrite of ISO 9001 system and improved system usability.
Established defect standards for operator/inspector training and improved First Pass Quality.
Reduced corrective action closure from several months to less than 30 days.
Designed, implemented and managed permanent continuous improvement program that resulted in a culture of open communication and mutual respect.
QUALITY ENGINEER/CONSULTANT (Contract position) 3/03 – 7/03
Eaton Corporation, Middlesex, NC
Managed the rewrite and migration of ISO 1994 system to ISO 9001:2000. Also:
Established mapping system to define key business process interactions.
Developed audit model for internal audits.
Trained and led internal audit team in preparation for surveillance audit.
QUALITY MANAGER 4/00 – 11/01
Torpedo Specialty Wire, Inc., Rocky Mount, NC (dual dates related to layoff/return as consultant) 10/02 – 5/03
Managed overall quality function for composite wire manufacturer. Led staff of five direct reports. Also:
Managed quality systems, corrective action program, and ISO management review.
Prevented chronic customer complaints by reducing #1 plant defect (60% in four months).
Reduced number of open corrective actions (70% in six months).
Resurrected and reduced cost of quality (9.9% to 4.1% in six months).
QUALITY ENGINEER
Superior Essex, Tarboro, NC 12/97 – 3/00
Performed extensive data analysis for communications cable manufacturer. Also:
Developed and enhanced defect analysis using Access, Excel and statistical process control.
Improved operator qualification system and performance reviews.
Trained managers/operators on innovative communications techniques. Recognized for plant-wide communications improvements.
Led problem solving teams resulting in reduction of plant defects.
APPLICATION ENGINEER
Waukesha Electric Systems, Inc.,Goldsboro, NC 6/95 – 11/97
Prepared detailed bid proposals for substation power transformer manufacturing organization. Analyzed customer specifications and preliminary internal designs. Also:
Conducted technical design reviews with engineering and quality departmental staff members.
Recognized for contribution of $15M in booked business in second year.
Recognized for maintaining excellent customer relationships throughout US.
ENERGY ADVISOR/GENERAL MANAGER
Halifax EMC/PrimeWatch, Inc., Enfield, NC 3/90 – 5/95
Managed energy advising function for electric membership cooperative. Wrote business plan and managed $1 million startup (subsidiary) for marketing and sales of consumer electronics. Led staff of twelve direct reports. Also:
Managed public relations, energy programs, and consumer offerings of the cooperative.
Developed and executed subsidiary business plan resulting in rapid company growth.
Expanded business relationships with neighboring electric cooperatives.
TECHNICAL/ELECTRONICS SPECIALIST
Duke Power Company/Mill-Power Technologies, Charlotte, NC 5/77 – 2/90
Developed and maintained software used in the design, construction and operation of nuclear power plants. (Transferred to subsidiary sales company for manufacturing systems in 1984). Numerous supervisory responsibilities. Also:
Coordinated inventory/purchase of electrical equipment for electrical engineering department.
Marketed high-tech automation solutions to manufacturers in the Carolinas.
Recognized for sales excellence (IBM Industrial Computer Distributor of the Year in 1987).
EDUCATION
M.S. Degree - Technology Systems
Manufacturing Concentration
East Carolina University, Greenville, NC
M.A.S. Degree – Aeronautical Science
Embry-Riddle Aeronautical University
Daytona Beach, FL
B.S. Degree - Business Administration
North Carolina Wesleyan College, Rocky Mount, NC
A.A.S. Degree - Electronics Engineering
Wayne Community College, Goldsboro, NC
A.A.S. Degree - Industrial Engineering
Wayne Community College, Goldsboro, NC
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