MS Office Suite, MS Active Directory, IBM TN3270 mainframe, IT

KEITH A. BROWN

Email: mailto:acz64n@r.postjobfree.com

Cell phone: 305-***-****

Home phone: 305-***-****

HIGHER EDUCATION and CERTIFICATE:

Barry University Miami Shores, Florida Bachelor of Science in Computer Science (B.Sc.)

A+ Computer Hardware and Software Certificate School of Continuing Studies – Computer and Technology Training University of Miami Coral Gables, Florida

EXPERIENCE and WORK HISTORY:

Miami-Dade County Information Technology Department (ITD) Network Manager 1

-Maintained IT Service Center functions with helping Miami-Dade County users for all Miami-Dade County departments: Information Technology Dept., Miami-Dade Police, Miami-Dade Fire, Corrections and Rehabilitation, Seaport, Transit, plus other Miami-Dade County departments.

-Answered user’s computer and network problems and opened Remedy tickets to specific ITD computer technicians for repairs using Remedy software program.

-Trained new Central Registration System (CRS) Administrator user for Miami-Dade Police Department access on IBM TN3270 mainframe system.

-Changed and updated network user passwords at the IT Service Center using software program Oracle PeopleSoft.

-Worked with Microsoft Office Suite applications and Microsoft software operating system applications including Windows 7, 8 and Windows 10.

-Updated Microsoft Active Directory for network users with making changes for County network users with ID’s, names, phone numbers, etc.

-Worked daily with Miami-Dade County IBM TN3270 Mainframe in updating user security passwords online at ITD Service Desk.

-Helped train new employees at ITD Service Desk with procedures and protocols for Service Desk for County network users.

Miami-Dade Police Department – Information Technology and Support Bureau (ITSB) Network Manager 1

*Managed and maintained CRS (Central Registration System) using Miami-Dade County mainframe application as CRS Administrator at Miami-Dade Police Department (MDPD) Headquarters.

*Added, modified, and/or deleted all Miami-Dade Police Dept. mainframe users as requested using Central Registration System on IBM TN3270 mainframe system.

*Maintained and updated Microsoft Active Directory updates for LAN (Local Area Network) user account transfers and new network users at MDPD.

*Copied network drive folders from old location to new location to transfer network users when they move to new entities at Miami-Dade Police Dept.

*Monitored current drive free space on two servers daily and sent daily emails to co-workers with updated drive free space on network Dell servers.

*Prepared Microsoft Excel monthly reports to include project updates and number of work orders completed including all computer training and seminar hours taken.

Miami-Dade Police Department – Information Technology and Support Bureau Computer Technician 2

*Worked with MDPD Help Desk Support Team by answering questions and phone calls daily at Information Technology Support Bureau (ITSB).

*Handled and updated MDPD Help Desk work orders using Track-It software.

*Completed daily trouble-shooting of PC problems with software, hardware, printers, LAN network, and other computer problems.

*Kept entire database of all old and new hardware purchased and released to various MDPD stations and/or bureaus in Microsoft Excel.

*Emailed several Miami-Dade County vendors to get warranty repairs on failed hardware when needed and followed up with County vendors for warranty repairs by email and phone calls.

*Installed SNA3270 TN Mocha client server access for mainframe emulation using SNA3270 Mocha applet for Windows NT, 95, and XP on desktops and laptops.

*Changed user network passwords when user forgot their correct network password for access to MDPD network system after their User ID verification.

*Installed and worked daily with Microsoft Office Suite applications including Word, Excel, Outlook on both desktops and laptops.

Mayor’s Jewelers, Inc. – Executive Home Office, Coral Gables, FL HP and IBM Senior Systems Operator

*Managed and updated both HP3000 (Hewlett Packard) and IBM AS/400 mid-range computer systems at Mayor’s Executive Home Office.

*Installed and maintained personal computers, mini-computers, monitors, modems, printers, and LAN (Local Area Network) network hardware.

*Handled data communication modem support and Help Desk support for all Mayor’s Jewelers stores in Florida.

*Assisted all users with computer trouble-shooting and problem solving daily.

*Monitored network users using HP3000, IBM AS/400, and Novell LAN systems.

*Updated current IT documentation for both HP3000 and IBM AS400 computer systems when needed for IT changes.

*Performed both daily and weekly backups for both HP3000 and IBM AS/400 systems using magnetic reel tapes at Executive Home Office.

*Helped with basic user training for both HP3000 and IBM PC computer systems.

*Printed and distributed daily HP3000 computer sales reports to designated network users at Mayor’s Home Office.

*Updated online sales files daily using Point-of-Sale (POS) by uploading files to HP3000 system.

*PLEASE NOTE: Mayor’s Jewelers Executive Office has since moved to Tamarac, FL. My work experience at Mayor’s Jewelers Home Office was only at Coral Gables, FL not at current Executive Home Office in Tamarac, FL.

REFERENCES AVAILABLE ON REQUEST

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