Customer Service Medical

ADRIAN MCDIVITT

***** ******* ** **********, ** 301-732- 329 acz4qn@r.postjobfree.com

PROFESSIONAL SUMMARY

Receptionist with experience supporting a legal collection firm and up to thirteen physicians in a busy medical office. Experience includes posting payments, schedule maintenance and customer service.

SKILLS PROFILE

-Reliable

-MS Word and Outlook

-Excel and Power Point

-Interpreting instruction

-Multi- tasking

-Strong work ethic

-Well organized

-Excellent customer service

-Team player with positive attitude

-Exercises good judgment

-Good written communication

-Data entry

-Type 40 wpm

-Internet savvy

EMPLOYMENT HISTORY

Receptionist, Medical Access

Germantown, MD

-Schedule appointments

-Answer multi-line phones

-Relay messages to proper personnel via email, written message and/or text

-Collect and post payments to customer’s accounts

-Maintained updated demographic information on accounts

-Balance all payments for daily deposit

-Called patients to confirm appointments

-Inform patients of test results and follow up instructions from physician

-Organize and maintain neat reception area

-Provide excellent customer service to patients and visitors

-Send out weekly office updates via email

-Place monthly office supply order

-Collate proper forms for patient packets

Patient Care Technician, Mr. and Mrs Robert Gooden

02/20/2015 09/02/2016

Birmingham, AL 06/18/2012 06/30/2014

-Scheduled patients appointments

-Aided and assisted both patients with daily personal hygiene routines

-Monitor glucose readings

-Maintained updated prescription lists

-Assisted home health and hospice nurses

-Administered daily prescribed medicine, insulin as well as physical therapy

-Monitored patients oxygen intake

-Implemented healthy diets that significantly improved patients weight and overall health

Medical Secretary, Trinity Hospital, Medicine Montclair

12/21/2009 4/20/2012

Birmingham, AL

-Resolved and clarified issues with patient medications and collaborated with local pharmacies

-Scheduled radiology, cardiology and physical exams for patients

-Provided administrative support for six physicians

-Monitored shared e-mail in-boxes and ensured inquiries were addressed

-Completed registration quickly and cordially for all new patients

-Prepared prescription refill request on behalf of the physician

-Acquired insurance authorization for procedures and tests ordered by attending physician

-Directed patient flow during practice hours, minimizing patient’s wait time

-Wrote clear and detailed clinical phone messages for physicians

-Strictly followed all federal and state guidelines for release of information

-Recorded and filed patient data and medical records

-Demonstrated knowledge of HIPPA Privacy and Security Regulations by appropriately handling patient information

-Confirmed patient information

-Collected co-pays and verified insurance.

-Consistently informed patients of their financial responsibilities prior to services being rendered

-Remained up- to-date with all insurance requirements, including the details of patients financial responsibilities, fee- for-service and managed care plans

-Efficiently performed insurance verification, pre- certification and pre-authorization functions

Legal Assistant, MacDowell and Associates

6/11/2008 12/18/2009

Birmingham, AL

-Set company record for most files entered in a quarter

-Prepared court documents for case filings

-Utilized skip tracing to locate defendants

-Assisted attorney with settlement arrangements

-Implemented efficient file system for attorney’s schedule

-Managed a twelve line switchboard.

Medical Receptionist, Schaeffer Eye Center

3/2/2006 2/22/2008

Birmingham, AL

-Accurately entered procedure codes, diagnosis codes and patient information into billing software

-Provided administrative support to three physicians

-Scheduled patient appointments for eye exams, contact fittings and visual field studies

-Minimized patient wait times by efficiently directed patient flow during clinic hours

-Jumped in to fill gaps for on call rotation when necessary

-Answered patient’s questions and addressed problems and complaints in person and via telephone

-Opened and closed two office locations, which included counting cash drawers and making bank deposits

-Helped patients select products that best fit their personal needs

-Maintained visually appealing and effective displays throughout the entire office

-Repaired slightly broken eyeglass frames

-Balanced the needs of multiple patients simultaneously in a fast past optical/ retail environment

-Thoroughly explained patient’s vision plans and benefits

-Established the practices EMR computer program by scanning all current patients paper records into database

EDUCATION

-High school diploma, Richard Montgomery High School, Rockville, MD - 1999

-Medical Office Administration courses, Herzing University, Birmingham, AL -2012- 2013

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