Recent BS Biology from prestigious HBCU with 10+ years working experie

Location:

Posted:

May 04, 2017

Jonique Morris-Thorpe

Tallahassee, FL 32312 Email: acz47n@r.postjobfree.com

PROFILE: Recent BS Biology from prestigious HBCU with 10+ years working experience in various industries.

SKILLS: Dynamic customer service skills

Strong organization skills

Experienced working in a fast pace environment

Excellent data entry skills and telephone etiquette

Detail-oriented with strong focus on accuracy and efficiency

Proficient with Microsoft Office software – Outlook, Access, PowerPoint, Excel, and Word

EXPERIENCE: Medical Claims Analyst Xerox Recovery Services Tallahassee, FL Jan 2009 – Oct 2014

● Evaluated and recorded service and treatment provided under Medicaid through third

party liability claims

● Reviewed all medical and surgical charges for accuracy

● Examined operative reports, procedures, and complicated surgeries for proper coding

● Maintained records for accuracy

● Remained compliant with HIPAA Law

● Resolved all questions and disputes regarding the validity of various claims

● Assessed over 100 claims daily with 100% accuracy

Customer Care Agent ACS DOL - PBM Call Center Tallahassee, FL Jul 2007 – Jan 2009

● Demonstrated a talent for communicating effectively with customers from diverse

backgrounds

● Listened attentively to caller needs to ensure a positive customer experience

● Responded professionally to telephone inquiries, providing quality service to all

customers

● Worked with administration: forwarded requests and unresolved issues to the

designated resource by communicating and coordinating with internal departments

Pharmacy Technician Publix Super Markets Tallahassee, FL Jun 2003 – Dec 2007

● Demonstrated accuracy in cashiering, cash handling and credit-card processing,

consistently balancing cash drawer

● Provided efficient service in a busy pharmacy and gained hands-on knowledge of retail

pharmacy operations

● Worked closely with pharmacists and used medication input software to safely and

accurately dispense medication

● Provided friendly customer service at the prescription drop-off and pick-up counters

● Correctly priced and filed prescriptions with accuracy

EDUCATION: Bachelor’s Degree in Biology, Minor in Chemistry

Florida Agricultural & Mechanical University, Tallahassee, FL (August 2016)