Sales Medical

Beatrice R. Poisson

acz2rz@r.postjobfree.com 518-***-****

Objective: While in pursuit of a master’s degree in social policy (and thereafter) my aim is to utilize my professional and academic experience to become an integral part of an organization or initiative whose aim is to develop programs and administer services that improve the social condition for those who are at-risk of becoming, and those who unfortunately are, the most vulnerable members of our society – but they have the potential to be so much more!

Education:

SUNY- Empire State College: M.A. Social Policy [Current] (Degree Conferment May 2017)

Concentration: Coursework focuses on the analyses of community development & revitalization initiatives, individualized economic growth tracks, and the public health of disenfranchised populations

SUNY-Empire State College: B.A. Interdisciplinary Studies (Degree Conferred May 2013)

Concentration: Applied Cultural Anthropology, Sociology, Human Rights, and Conflict Resolution

CUNY-Hunter College: B.A. [Fall 2007 - Spring 2010] (Transferred) Concentration: Applied Cultural Anthropology (major), Sociology (minor)

Software Skills

MS Office Suite, Grantstation (Grant-seeking portal), SalesForce, Leads360, LeadTrac, ORACLE, Lotus-notes, EDI Software, COMET, EMS / EMR Software: CMAP, MISYS TIGER, IDX, OASIS, INFINITY, and OMNIPRO, LivePerson, AS-400, SAP, Lotus-notes, Adobe Acrobat, Goldmine, Ontap, 3CX -VoIP IP Phone System for Windows, CSCO-Java Sessions

Experience:

AmeriCorps VISTA St Catherine’s Center for Children Albany, New York 06/2016 – 02/2017

Community Outreach and Development Coordinator (Homeless Services)

AmeriCorps VISTA (Sponsored via Siena College) is a federal initiative. Members, also called volunteers in service to America (‘VISTA’s”), serve in some of our nation’s poorest urban and rural areas; creating and expanding programs designed to bring individuals and communities out of poverty. The fellowship opportunity with St. Catherine’s Center for Children, working as a Community Outreach and Development Coordinator allows me to engage the principles of Asset-Based Community Development to optimize the effectiveness of our Homeless Services Department. In this role, I work with department and program directors to analyze community needs, and assist in the design of programs to positively impact the (sheltered & unsheltered adult) homeless population of Albany County. The role requires extensive inter-departmental on-site and off-site coordination; maintaining deadlines and working closely with various department directors as well as the director of the agency. Outreach and development requires considerable research of current initiatives in social science, advocacy, grant writing, and social welfare agendas. Supporting disadvantaged ‘at risk’ populations requires interagency collaboration; on-the-ground networking and relationship building as a routine part of daily duties. As a non-profit, St Catherine’s relies on government grants and private donations to fund our programs. I’ve been fortunate to research, write, and be involved in the coordination of grants for ‘seed funding’ and the procurement of funds for the on-going operational maintenance of programs. Social Service agencies are most effective when they keep a ‘close ear to the ground’, by engaging the community and remaining or becoming as transparent as possible. Initiating ‘buy-in’, and becoming a part of the community is critical to staying relevant and effective. St. Catherine’s regularly engages in info-sharing & marketing campaigns. It has been very exciting to create info-packets, and other marketing materials which keep our organization transparent, works to inform the community, increases community ‘buy-in’, and helps drive policy issues; including recent ‘op-ed’ published in the Siena College Newspaper, ‘The Promethean’, several policy whitepapers, and legislative memos of support.

Temp Staffing Firms

HW Staffing Agency Albany, New York 12/15 – 06/16

Nesco Resource Staffing Agency Latham, New York 10/14- 10/15

Administrative Services

While in pursuit of a master’s degree, I’ve worked for several temporary staffing firms both in Albany NY, and in New York City. Upon relocating to Albany my temp assignments have involved account management, data collection and office assistance’ within medium to large sized-firms and educational institutions within Albany & Rensselaer County. Utilizing MS Office, I’ve created Excel ‘master-lists, assisted multiple accounting departments with AP /AR maintenance, administered PowerPoint presentations, set departmental agenda to Outlook & Google Calendar(s), drafted and proofed contractual agreements, and provided reception assistance. In addition to the above I’ve also used carried out my duties using basic office functions like: faxing, filing, the Internet and other clerical applications.

Consult America (Debt Consolidation Law Firm) New York, New York 08/13-10/14

Underwriter/ Compliance Officer

As one of two under-writers, I provided the initial contact within the underwriting & sales department of a debt consolidation law firm; supporting 40 consolidation sales specialists. The role involved information gathering, document drafting, client outreach, and enforcing adherence to Federal Trade Commission guidelines. Provided analysis of client financial documentation; determined eligibility and enrollment into the “personal-lines” debt relief program, or denied eligibility and offered alternatives. Accounts and other records were maintained via lead management software (Leads360 and LeadTrac), as well as MS Office, Adobe Acrobat, the Internet, Outlook, and Excel. Served as L’aison for the litigation and sales department as a compliance officer. Maintained records issued regulatory updates as necessary; administered pre-retainer information sessions with staff and new clientele.

American Medical Alert Corporation (Temp) Queens, New York 01/12-07/12

(subsidiary of Bristol-Myers Squib)

Client Services / Pharmaceutical Sales Representative

As a pharmaceutical sales information associate, I managed Bristol-Myers Squib’s territory of Southern California during a targeted marketing campaign. As an Oncology Therapy Specialist, I contacted medical practitioners specializing in the treatment of Chronic Myeloid Leukemia (CML) for the purposes of increasing product awareness and sales, during an ‘introduction to market phase’ for the drug Sprycel. Medical practitioners were offered trials of oral oncology therapies and supplemental paraphilia during the campaign, as well as enrolled in additional Bristol-Myers Squib programs. This resulted in an expansion of the initial client base of 200 leads, to 450 viable leads within my assigned territory. To assist medical practitioners, I assisted their patients in obtaining letters of medical necessity from Bristol Myers-Squib, and engaged in follow-up with insurers. All information was maintained using: Goldmine, Infinity, and Ontap software, as well as the MS office suite.

Planned Parenthood New York, New York 06/09-10/10

ACD Call-Center

Non-clinical Medical Advisor / Appointment Coordinator (1199 SEIU Communications [sub-contract])

This position allowed the opportunity to provide non-clinical healthcare “advice” during Planned Parenthood’s expansion and redesign of delivery of services. Within an ACD cell center-setting, I offered counseling and provided medical information via LivePerson software, with the administration of web-based real-time internet chat. One-on-one info-sessions were implemented to expand the reach of services to groups who were not likely to schedule an appointment and or who would delay scheduling an appointment resulting from lack of information and or fear. Client’s expressed concern regarding issues such as: pregnancy, sexually transmitted diseases, adoption, and abortion services; they were offered a range of options, information, and services; including an office-visit. Because of Planned-Parenthood’s commitment to offering affordable services, I was authorized to pre-screen and qualify patients for governmental and charitable financial assistance based on income. For established patients, I assisted with Medicaid verification and submitted claims via OMNIPRO software. All patient records were maintained via MISYS TIGER and IDX- Electronic Medical Records and Medical Scheduling software.

Workforce One – Grant Associates Staffing Firm New York, New York 02/04-01/08

(multiple assignments)

1. Savasta and Company INC

Call Director / Reception

In this position, I administered reception duties for a medium-sized third-party insurance firm, using a multi-line switchboard console; greeted clients, scheduled pick- ups and delivery of packages. Performed filing and faxing as needed.

2. Franklin Avenue Emergency Women’s Shelter

Assistant Case Manager / Library and Computer Aide

Within this opportunity, I provided Intake Assistance to determine placement eligibility for adult unaccompanied women to into New York City’s Single Adult Women’s Emergency Shelter. Utilizing Homeless Services guidelines, HMIS, and other data management software, I assisted senior staffers by administering Intake Surveys, and checking client information against citywide DHS database system to determine eligibility. Also, provided inter-office assistance working alongside staff when necessary during the administration and evaluations of psycho-social assessments; the information was used to designate resident’s physical & mental health statuses for the purposes of determining a service plan. Additional responsibilities included updating client records and providing outreach to clients as a departmental point of contact. Assisted case managers by placing phone calls within DHS network to locate appropriate ‘permanent-shelter’ housing. Due to underfunding the role required frequent flexibility of duties; staff would fill-in where needed. As such, I administered nightly ‘bed count’; and updated the system accordingly. Additionally, I provided library assistance including but not limited to: signing-out books, setting-up daily activities, facilitating discussion groups, distributing information about career-fairs, and provided general monitoring of the library, computers, and common areas.

3. Assistant Supervisor of Client Services at Blum and Weprin Associates

This position allowed the opportunity to provide management assistance for a small-sized telecommunications firm; duties involved overseeing the daily operations of a call-center consisting of market research surveyors and customer service agents. As an assistant supervisor, I helped manage teams by monitoring quality control on all surveys, and ‘by-proxy’ financial services. Throughout my shift assigned teams received regular updates regarding script and ‘screener’ revisions; I conducted survey training sessions, and resolved representative escalations. All activity was monitored utilizing the TNT & PAVLOV database programs along with MS office suite.

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