Human Resource Sales

Sherrell Miller

804-***-**** acyv12@r.postjobfree.com [SM]

Professional Summary

A confident and capable Human Resource professional prepared to consult and support in the strategic and operational areas of contingent workforce/contractor staffing, sourcing and recruitment, compensation and market/program analysis. Education

Virginia Commonwealth University, Richmond, VA

Degree: Bachelor of Science in Business with a concentration in Human Resource Management Skills

Development and delivery of oral and visual

presentations/written communication, with expert level knowledge of Microsoft Excel, PowerPoint, and Word

Corporate Social Media: Twitter, Facebook,

YouTube, LinkedIn, Google Sites, Google Docs

Experience

Agile•1 (An Act•1 Group Company)

Sr. Client Services Administrator Richmond, VA September 2013 – Current Agile•1 provides solutions to mitigate and streamline how a company hires contingent workers. As a Managed Services Program

(MSP) provider, Agile•1 delivers a dedicated support team, based on-site or off, which represents all aspects of a company’s workforce strategies.

Experienced on-site contingent staffing operations administrator providing full REQ-to-CHECK support

Currently providing staffing vendor management for multiple programs within the Federal Reserve Banking system

Support full gamut sourcing: IT, Accounting/Finance, Admin/Clerical, some Medical and light/heavy industrial for contract, direct hire, and SOW.

Manage Client Relationships: Manager consultations for requisitioning process (intake sessions) and contingent worker assignment management, primary point of contact for managers; providing response and resolution in a timely manner via email, phone, or in-person

Manage vendor relationships: Ensures SLA metrics/performance through daily management and supplier scorecard exercises, conducts quarterly vendor training sessions, works to resolve contractual and accounting/payment/audit issues

Client/Vendor point of contact for administrative systems issues

Counsels and terminates contingent workers when necessary

Responsible for strategic efforts to include: RFPs, Market Rate Analysis/Rate Card Updates, Business Reviews, and VMS Account Implementation

Responsible for maintaining contract documents on SharePoint AppleOne Employment Services (An Act•1 Group Company) Regional Client Services Administrator Richmond, VA September 2012 – September 2013 AppleOne offers recruitment/staffing solutions throughout the United States, Canada, Puerto Rico, and Asia, providing a convenient, single point of contact service from specialized staffing experts.

Managed MSP/VMS relationships for some 20 client accounts as a supplier partner

Recruited candidates based on understanding all aspects of client requirements

Efficient use of multiple Vendor Management Systems (VMS): Agile1 Acceleration, Beeline, Fieldglass, IQ Navigator, PeopleClick

Maintained and facilitated all processes of the VMS tools utilized by clients, including but not limited to, managing assignments within the systems, creating timesheets in a timely manner, ensuring accuracy of timesheets, ensuring approval of timesheets before processing, and ensuring compliance based on contracted SLAs

Negotiated pay and bill rates, weekly billing/invoicing/payments, termination of assignments, screening of candidates, coordinating interviews, pre-hire drug/background screenings, performance counseling, and problem resolution

Administrative support person for AppleOne’s Mid-Atlantic region for internal staff activities. Supported 5 offices within the region: Richmond, Arlington, Baltimore, Newport News, and Chesapeake

Produced manual and systematic calculations of internal employees time off balances

Supported regional operations by creating activity scorecards, ad hoc reports, presentations, meeting/conference scheduling

I was promoted from this position to support a newly awarded account on the supplier management end of the Act•1 Group of Companies’ staffing solution offering, Agile•1. Sherrell Miller

804-***-**** acyv12@r.postjobfree.com

2

WestRock (formerly MeadWestvaco)

Human Resource Intern, Office of Diversity Richmond, VA March 2012 – September 2012 WestRock is one of the world's largest paper and packaging companies with a wide variety of packaging solutions for diverse end markets from food and beverage to personal care and healthcare.

Completed weekly audits on data entered by analysts in transactional risk management system SAP, seeking out discrepancies

Programmed manager log-ins for Kronos timekeeping system, allowing new managers to then organize employee time for pay

Tabulated expense reports for the Office of Diversity with the knowledge of Microsoft Excel Pivot Tables

Developed and updated monthly diversity scorecards measuring diversity progress using data provided by SAP and Kenexa

Assisted in the development of process flow and management of new hire orientation buddy program

Researched leading and lagging indicators, metrics, and best practices using HR research databases

Assisted with Diversity Council meeting preparation to include partnering with internal customers to create presentation material

Created and maintained websites to support MWV Buddy and Leadership Mentoring programs Lexus of Richmond

Internet Sales Coordinator Richmond, VA April 2008 – March 2012 Luxury automotive dealer of the Lexus/Toyota brand.

Managed company Twitter handle @LexusOfRichmond

Demonstrated consistency in meeting or exceeding sales goals

Negotiated and arranged the sale of automobiles for customers locally, domestically, and internationally

Handled on average 1200 phone and email leads with an appointment show rate of 50% and annual sales conversion numbers surpassing 120 units

Participated in the revision of the company and employee handbook as an employee committee member alongside top management

Recognized by Richmond March of Dimes as a Team Leader of the 2011 Top Fundraising Team Cavalier Telephone

Customer Care Representative Richmond, VA July 2007 – November 2007 Macy’s Department Stores

Bridal Sales Associate Carlsbad, CA July 2005 – May 2006 References

Available upon request.

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