Customer Service Accounts Payable

VIDETTE COSTA MARTINS

** * ****** **** *** ***, Rocky Hill, CT 06067

C: 860-***-****

acy8qh@r.postjobfree.com

Professional Summary

A dedicated worker with extensive work experience. Quick to grasp new ideas and concepts whilst identifying key improvements to working practices and procedures to maximize efficiency without compromising quality or service.

Skills

Accounts payable specialist

Analytical reasoning

Ethical approach

Advanced computer proficiency (both PC and Mac)

attention to detail

Account reconciliation

IT Proficiencies: Microsoft Office Packages, Internet and Email

Invoice coding familiarity

Taking online claims course

Customer service skills

Teller and cashiering

Back office duties

Loan processing

data entry

call center experience

References

REFERENCES ARE AVAILABLE ON REQUEST

Work History

BILL BACK CONSULTANT, 10/2014 to 10/2015

Capita Travel and Events – Taunton, UK

Producing weekly client / supplier aged debtor reports.

Issuing monthly client / supplier statements.

Proactively chasing all outstanding invoices and claims assigned to my individual aged debtor report.

Resolving client / supplier queries.

Notifying the relevant departments of client / supplier queries highlighted during the collection process.

Raising invoices to customers.

Supplier statement reconciliations.

Dealing with telephone queries.

Understanding of VAT legislation.

Control and execute payment runs, to maintain facilities with suppliers, manage and control the charge card program, reconcile and complete daily interfaces between booking accounting systems.

Assist the Head of Department with monthly system reconciliation and payments.

Monitored payments due from clients and promptly contacted clients with past due payments.

Balanced monthly general ledger accounts to accurately record cost and month end accruals.

Facilitated successful internal and external audits thorough documentation.

Filed and addressed employee complaints in accordance with company policies and government regulations.

Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.

Coded and entered at least100 invoices each day into the in-house accounting software.

Researched and resolved accounts payable discrepancies.

Reconciled vendor statements and handled payment complaints or discrepancies.

SERVICE REPRESENTATIVE AND LOAN CONSULTANT, 08/2009 to 09/2014

RETAIL BANK HSBC Bank – SOMERSET, UK

Accountable for delivering expert advice and guidance to customers on a wide range of financial products and services to achieve sales and service targets.

Identifying opportunities to up and cross sell products, balancing a tenacious approach with exceptional standards of service to secure new business.

Ensuring all customer banking transactions and request are accurately and efficiently processed, addressing complex issues and complaints professionally and referring to senior personnel as appropriate.

Utilizing exceptional interpersonal skills and communicative abilities to build positive and lasting relationships with colleagues and customers.

Recommending key improvements to working practices and procedures to maximize efficiency and productivity without compromising service quality.

Worked closely with clients who needed debt consolidation of their credit cards and other debts.

SALES ADVISOR, 06/2008 to 09/2008

Kelly Services – London, UK

A temporary role during the summer break from university, working as part of the 3G iPhone launch team at the o2 branch in Wimbledon.

Assisting customers with product queries and handset training whilst maximizing opportunities to sell additional o2 products.

Ensuring excellent standards of service are delivered to customers whilst achieving sales targets

July - Oct 2006 TEAM LEADER - OPERATIONS WNS Global Services, Mumbai India.

Accountable for the management, training and development of a multi-disciplined team of personnel to ensure all business objectives are achieved.

Forecasting resource requirements, implementing and monitoring key performance indicators to ensure all service level agreements are achieved.

Developing and implementing coaching programs for the team to ensure they each realize their full potential.

Delivering regular company, policy and strategy updates and communications to the team and acting as main point of contact for complex queries.

TEAM COACH - QUALITY, 01/2004 to 01/2006

Intelinet Global Services Pvt. Ltd – Mumbai, India

Joining the company as an associate accountable for the management and resolution of escalated customer calls before gaining promotion to Team Coach.

Undertaking comprehensive quality checks of transactions processed by associates, delivering timely and pertinent feedback and identifying coaching needs.

Developing training and coaching programs for the launch of new products and changes to internal working practices.

Acting as team leader during times of absence to facilitate in the achievement of team and department targets+.

CUSTOMER SERVICE SPECIALIST, 01/2002 to 11/2003

WIPRO SPECTRAMIND – Mumbai, India

Joining the organization as a Customer Service Agent working with American Express and gaining extensive training in Australia before moving into a Floor Walker role.

Responsible for managing complex customer queries and complaints as well as customer requests to speak to a supervisor.

Coaching personnel on all aspects of call management including handling difficult situations and irate customers.

Monitoring call performance and delivering timely feedback to personnel to ensure exceptional standards of service are achieved whilst adhering to client and company policies.

Awarded the Outstanding Performance Certificate.

Education

Diploma: Portuguese langauge course, 2007

Português para Estrangeiros faculdade de letras Universidade de Coimbra -

Portuguese course

BBA: Marketing, 2001

Goa University - Goa India

High School Diploma: May 1998

Manipal Institute of Computer Education - Goa, India

Interests

Health: Excellent; non-smoker Interests include: Travel and reading as well as spending time with family and friends

Languages

Fluent in English and Portuguese; Intermediate Hindi

Additional Information

Personal Details Health: Excellent; non-smoker

Interests include: Travel and reading as well as spending time with family and friends.

Green Card Holder can freely work for any employer in the United States of America

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